COMMUNICATION

ENGLISH 103Lecture 1

“No man is an

island…”

COMMUNICATION

• Late 14c , from Old French “comunicacion”

• From Latin “communicationem” • From Latin “communicare” which means

to share, to divide out , communicate, impart, inform, join, unite, participate in

• From Latin “communis” which means common

COMMUNICATION• Transmission of thoughts from one mind

to another• An essential function of civilization• Process of mutual interaction of people

through sensory stimuli – anything that brings about a response in the nervous system, the sensory system or the feelings of a person

ORAL COMMUNICATION

• Sound representation of a language• Consists of the speaking and

listening processes

LANGUAGE• Man’s most effective medium of

communication• Allows people to communicate

their ideas

PROCESS OF ORAL COMMUNICATION

ELEMENTS OF COMMUNICATION

• Sender• message• Receiver• feedback

PROBLEMS RELATED TO COMMUNICATION

Wrong words

BAD Interpersonal relationships

LOW Self-esteem

Misconception of messages

Loss of words

Limited ideas

Family problems

Analysis of issues

Angry “Boss”

Professional failure

The Seven C’sOf

EffectiveCommunic

ation

Correctness

Clarity

Conciseness

CompletenessConsideration

Concreteness

Courtesy

1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and

punctuationAccuracy in stating facts and figures

Correctness in message helps in building confidence.

2. Claritydemands the use of simple language and

easy sentence structure in composing the message

Clarity makes comprehension easier.

3. Concisenesssaves time of both the sender and the

receivercan be achieved by avoiding wordy

expressions and repetitionUsing brief and to the point sentences

Conciseness saves time.

WORDY CONCISEDue to the fact that because

In due course soon

At this time now

Few in number few

On a weekly basis weekly

In spite of the fact that although

Until such time as until

Meet together meet

4. CompletenessThe message must bear all the necessary

information to bring the response you desire.

answer all the questions go for extra details if needed

Completeness brings the desired response.

5. Considerationdemands to put oneself in the place of

receiver while composing a messageemphasizes positive pleasant facts, visualizing

reader’s problems, desires, emotions and his response

Consideration means understanding of human nature.

NEGATIVE EMOTION/

EXPRESSION

TRANSFORMS INTO

Anxious A little concerned

Confused curious

Destroyed Set back

Stressed busy

Lost searching

NEGATIVE EMOTION/

EXPRESSION

TRANSFORMS INTO

I hate I prefer

Insulted misunderstood

Painful uncomfortable

Disgusted surprised

Failure learning

GOOD WORD GREAT WORD

Attractive gorgeous

Fortunate blessed

Smart gifted

Curious fascinated

Confident unstoppable

6. Concreteness Being definite, vivid and specific

rather than vague, obscure and general

Putting action into the verbs

Concreteness reinforces confidence.

7. Courtesynot only thinking about receiver but also

valuing his feelingsusing polite words and gestures, being

appreciative, thoughtful, tactful, and showing respect to the receiver

build goodwill

Courtesy strengthen relations.

COMMUNICATIONPSYCHOLOGY:

Understanding human behavior through communication

Thank you!