COMMUNICATIONSKILLS

THE TEAM

DHRUV MISTRY 106026NILESHWAR RAWAL 106041DHRUVAN SHAH 106064 HARSHANG PATEL 106039DHRUVIL CHAVDA 106052DHRUV SHAH 106027

Communication is a series of experience of

HearingSmell

Seeing

Taste Touch

Communication skills is the ability to use

language (receptive) and express (expressive) information.

Types Of Communications :

COMMUNICATION

VERBALCommunication

NON – VERBALCommunication

Written Oral

COMMUNICATION CYCLE(1) Sender:The person who intends to convey the message

with the intention of passing information and ideas to others is known as sender or communicator.

(2) Ideas:This is the subject matter of the communication.

This may be an opinion, attitude, feelings, views, orders, or suggestions.

(3) Encoding: Since the subject matter of communication is theoretical and

intangible, its further passing requires use of certain symbols such as words, actions or pictures etc. Conversion of subject matter into these symbols is the process of encoding.

(4) Communication Channel: The person who is interested in communicating has to choose

the channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal.

(5) Receiver: Receiver is the person who receives the message or

for whom the message is meant for. It is the receiver who tries to understand the message in the best possible manner in achieving the desired objectives.

(6) Decoding: The person who receives the message or symbol

from the communicator tries to convert the same in such a way so that he may extract its meaning to his complete understanding.

(7) Feedback: Feedback is the process of ensuring that the receiver

has received the message and understood in the same sense as sender meant it.

•Lack of Sensitivity to Receiver•Lack of Basic Communication Skills•Insufficient Knowledge of the Subject•Emotional Interference•Lacking confidence

Encoding Barriers

• Physical Distractions• Channel Barriers.• Long Communication Chain.

Transmitting Barriers

Barriers To Effective Communication :

• Lack of Interest. • Lack of Knowledge. • Lack of Communication Skills• Emotional Distractions • Information overload • Conflicting Messages

Decoding Barriers.

• No Provision for Feedback• Inadequate Feedback.

Responding Barriers

LISTENING SKILLS•Listening is not just being quite while someone else is speaking.

•Listening is a process of receiving, interpreting, and reacting to a message received from the speaker.

•It is an Active Process.

Listening is the language modality that is used most frequently but…

…why is listening in English so hard?

• Students have to process the messages as they come, cope with the speaker’s choice of vocabulary, structure, and rate of delivery.

• The complexity of the listening process is magnified in second language context where the listener also has an incomplete control of the language.

Because…

For Active Listening;

Hearing

Filtering

ComprehendingRemembering

Responding

Barriers to Listening ::Person

speaks too slowly

Includes unfamiliar

terms

Person speaks too

fast

Noisy work spaceExpectations

Emotion

Visual distractions

PRESENTATION STRATEGIES

• A Presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing a team.

Presentation skills• Following are the steps include in preparing

effective presentation:PlanPreparePracticePresent

Planning • Planning usually include following questions: • Who is your audience?• Why are they there?• What is your goal? • How long will it be?• Where will it take place?

Prepare

• Following points must keep in mind while preparing:

StructurePromptVisual aidsVoiceAppearanceStyleQuestions

Practice • Rehearse all points what you prepare.• Rehearse with all visual aids and handouts.• Practice again and again to manage time.• Rehearse in front of mirror or a friend.

Present • Make a strong start.• Engage the audience in first 2-3 minutes.• Show your passion through your movements

and gestures.• Make an eye contact.• Don’t forget to smile as well, unless your topic is very grim.

READING SKILLSWhy are we reading?

• To discover opinion• To get facts• To get instruction• To have fun• To learn new information• To learn new vocabulary• To review notes

• Inability to understand a word• Inability to understand a sentence• Inability to understand how sentences are co-

related• Lack of concentration• Lack of interest

REASONS FOR POOR COMPREHENSION

IMPROVINGCOMPREHENSION SKILLS

By not limiting our self

• By reading variety of materials

By recalling whatever we read

• By reading long portion of material

TECHNIQUES FOR GOOD COMPREHENSION

Skimming

Scanning

Structure Of Para

Non-Verbal Sign

Punctuation

Inference

Anticipation

Summarizing

WRITING SKILLS

• Writing can be said to be the act of forming the symbols, making marks on flat surface of some kind...

• Writing is a process where symbols have to be arranged according to a certain conventions to from word and words have to be arranged to form sentences..

• Writing involves encoding of a message of some kind. That is we translate our thoughts into language..

Types of Writing • E- mails• Letters & memos• Agendas• Reports • Easy writing • Narrative writing

The 7c’s of effective communication

1. Completeness

2. Conciseness

3. Consideration

4. Clarity

5. Concreteness

6. Courtesy

7. Correctness.

THANK YOU !