Post on 16-Dec-2015
transcript
Community Data Link (CDL)
Accountability Software for the Human Service System
“Show what you do;Show how you care”
An opportunity to standardize human services.
A tool to: Collect standard or unique data elements Generate standard, custom and outcomes reports Report agreed-upon outcomes by collecting measurable indicators
Background/Goals:
Vision: create an efficient tool that measures standard outcomes; incorporate into state benchmark goals; enhances communication; encourages shared data
Public-private venture Let user representatives choose start-up technology Let users identify what they need to track/collect and report (based on
reporting requirements or funding source) Create a tool that supports health or social service organizations
who report to one or more funding source/agency Bring efficiencies and standards to the human service delivery
system. Develop standard reports to state agencies or funding sources Designed to interface with other databases (I.e. SQL, Oracle etc.) Use federal and state definitions for categorical types
Software capabilities
Standardized data elements Report outcomes Track
programs risks and assets clients (identifiable and de-identifiable) client needs retain history of clients/services/sessions internal or external referrals individual or family specific details person or provider specific details
Search for providers/resources/case # CDL can count or measure
CDL Key Features
Multiple Family Tracking (one child in multiple families) Tracks and Reports on Risk or Asset Changes Tracks complex family issues Tracks previous family information System edits prevent duplicate clients (SSN) HIPAA-compliant role-based model security (lock-out privileges
for certain users) Resource and Referral Reporting Red Flag indicator prompts user to check notes section (name
change, restraining order, allergies etc.) Agency/Contact Referral Reporting Comprehensive Outcomes and Standard Report Wizard Automatically creates mailing labels
Agency/Contact
Allows users to input referring agencies or contact case worker (i.e. SCF, AFS, Public Health, Mental Health, School, OYA etc.) with accompanying ID used by the agency to identify child within their agency
Examples: MMIS Prime # AB12345A OYA ID # OYA111A Student ID # SK78933-52 CPMS ID # 778899 Dept of Justice # ODJ222B
Any known ID can be searched from the front screen or reported out instantly
Search capabilities
By Family/person Resource (or category of resources) Provider/volunteer Name, Date of Birth or SSN Any case number in the system
Outcomes Measures:
Base line assessments compared with periodic assessments
Changes in Height/Weight Scores Family or individual
assessments
Survey results Program participation
Therapy Workshop Skills training
Community Data Link
Can be used to Standardize reporting Track intake and exit information Report progress Document “no-shows” Report participation levels Report internal or external referral types Measure outcomes
Multiple Family Tracking :
Identifies case status (i.e. open, pending etc.)
Data moves with person through multiple family environments.
Examples: Child in multiple families (ie. Johnny lives with Dad on
weekends; Mom on Monday - Friday.) Child in and out of foster care Young woman in and out of marital relationship or young
woman becomes a new family as a teen parent
Software will track address, contact information and school catchment area for each family or individual
Tracking complex person and/or family issues
Name (or tag if de-identified person)
Date of Birth (I.e. age feeds from DOB)
Gender Social Security Number Address (location and mailing) Person Type (i.e. Parent
Guardian, Youth Dependent, Grandparent, etc.)
Farm-worker status Race/Ethnicity Housing and household type Primary Language (person
specific and family)
Secondary language (and level)
Other states lived Is smoker/prefers non-
smoking provider Marital Status Phone number Income Source Highest education Years in state Insurance Disabled/Special Needs Veteran School Catchment
Demographics
CDL Resources
Comprehensive list of service providers from GOODS database (real-time interface with resource database with technology advancement)
Users may add their own resources such as Lifespan Respite Providers, Child Care Providers or any other individual provider.
Pilot Users: 51 users in Marion and
Douglas Counties Mid-Willamette Valley
Community Action Agency (Head Start, Lifespan Respite, Heating Programs etc.)
Family Relief Nurseries Family Resource Centers Health Dept. Maternal-
Child Program Homeless Program
(School District)
Shelters Child Centers Community College family
and child programs Child abuse programs Alternative education
programs Boys and Girls Clubs Alcohol and Drug Programs Marion and Douglas
Commission on Children and Families
What we’ve learned. . .
Human service system lacks standards. Funding sources have settled for any data but are
increasingly requiring greater accountability; details State agency report categories are not always
consistent (age categories, race-ethnicity descriptions etc.)
Paper forms from reporting agencies need to be updated (Age vs. DOB)
Terminology is confusing (eligibility) Users are discovering new ways to use CDL every
day.
What we’ve learned. . . The software’s flexibility makes it much more robust than
users expected it to be. Service organizations have trouble articulating “what” they do Service organizations often do not understand Benchmark
process or how they fit in. Organizations want to get reports in order to measure their
own effectiveness, but haven’t had the tools We can’t bring “standards” to the industry without state and
county support and leadership To change the way they do business now (slash marks and sticky
notes), incentives are needed State and funding sources must promote automation and efficiency;
dictate standards, specifications and report requirements
What we’ve learned
In-house and user tests have resulted in 26 software iterations in two years to improve functionality, features and stability
Users are desperate for technology support Users are mostly unskilled on computer Large user-based organizations are being controlled
by IS departments (we consider this a good thing, but users don’t seem to understand “why..”)
How we’ve responded
We’ve analyzed their technology needs We’ve become their technology support to ensure
they can test the software (set up networks, corrected mal-functioning hardware etc.)
We’ve taught them how to use their computers and navigate (i.e. What their roller is used for on their mouse etc.)
We can assist them in obtaining Data Conversion Services
We are helping local users better understand “outcome measures, indicators and benchmarks.”
Why we want you to know. . .
We think there are broad implications for state-local communication, standardization and service effectiveness measures
Now that “service integration” is happening, you may want to know there is at least one technology tool that supports it today
We are reaching a critical mass regarding “outcomes” that is close to reality in some areas
We need key knowledgeable contact points within DHS, Community Services, ODE in order to coordinate report and outcome standards
You may want to test it yourself.
Thank you for your valuable time
Walter Reed or Sandra Peterson
(503) 371-4332
1661 Edgewater St. NW #120
Salem, OR 97304
Contact Information
www.oregonresources.com
cdl@oregonresources.com