COMMUNITY PARTNERSHIPS FOR SUSTAINABILITY · Empowering Parents and their Families Program Batshaw...

transcript

COMMUNITY

PARTNERSHIPS FOR

SUSTAINABILITY

Report

Community Network Forum

How can partnership projects between community organizations and the public system lead to sustainable results and positive change for the communities they serve?

March 25, 2015

Table of Contents

1. Community - Public Partnerships and Sustainability of Outcomes Jim Carter

............................................................................................................... 4

2. Program ............................................................................................................... 5

3. REISA - CSSS Partnership Project REISA ................................................................................................................ 7

4. Introduction of the Network REISA ................................................................................................................ 15

5. Empowering Parents and their Families Program Batshaw and ACDPN

.............................................................................................................. 18

6. AMI - QC Best Practice Model of Resiliency AMI-Quebec, Youth Employment Services (YES) and Cummings Centre ............................................................................................................... 28 7. Community Network Forum Evaluation Summary ................................................................................................................ 31

8. Invitation List ................................................................................................................ 33

COMMUNITY NETWORK FORUM

CCOOMMMMUUNNIITTYY PPAARRTTNNEERRSSHHIIPPSS FFOORR SSUUSSTTAAIINNAABBIILLIITTYY

How can partnership projects between community organizations

and the public system lead to sustainable results and positive

change for the communities they serve?

Wednesday, March 25th 2015

8.30 am – 15.30 pm

Leonardo Da Vinci Centre Galleria, second Floor

8370 Boulevard Lacordaire Saint-Leonard, Q

To read more about the Community Network Table, visit the following link: http://reisa.ca/en/partners-ressources/files/montreal-laval-south-shore-community-network-table

Community-Public Partnerships and Sustainability of Outcomes

Remarks from Jim Carter, Program and Policy Advisor, CHSSN Community organizations are always challenged by the task of sustaining the

results of their programs. The task has many dimensions (funding being a key one), but a basic requirement is that communities perceive that real needs are being met; and that communities are sufficiently mobilized to support an organization’s efforts to sustain positive outcomes.

Community organizations by choice or circumstance often have to take into account the role of public health and social services in the communities they serve. Public services often fall short of meeting needs, which can create pressures on community organizations to fill them. This is one important dynamic organizations have to address in defining a relationship with the public system.

A community organization seeking a partnership with a public service

provider has to “keep its balance”, that is, maintain the integrity of its mission and engagement with communities while engaging a professional system. The reward may be more and better quality public services that meet defined needs even in a context of resource constraints for both public and community partners. Another outcome of public partnership may be “levering”; that is, carrying out joint or coordinated actions that directly enhance the community organization’s capacity to meet community need.

Here are some markers of sustainability of partnership outcomes:

• Professional practices impacting a community have changed. This includes marked changes at a program and policy level.

• Community stakeholders have declared in a public forum that concrete and positive change has occurred.

• Partnership leaders, both institutional and community, view each other as credible actors in their respective domains. This has built mutual confidence, promoted a mature understanding of respective constraints, and deepened a joint commitment to achieve results.

• The partnership has become “institutionalized”; that is, integrated into an institution’s strategic and clinical plans.

• The partnership has helped the community organization achieve program and leadership stability, and improve its capacity to meet ever-present funding challenges.

• The community organization has integrated a “network model” as its operating style; that is, continual involvement in peer and partner networks to carry out its mandate.

Program Community organizations carry out their missions in an environment of continual reorganization of the health and social services system. In this context, groups must face the challenge of mobilizing resources to engage communities in a collective effort to commit the public system to meet the specific needs of community members. Groups are also challenged to introduce innovative approaches into their programs in a continual effort to achieve positive and long-lasting results. Three multi-year partnership projects will be presented to animate discussion of two themes. Community-Public partnerships: How does a community partnership relationship with a public service provider balance and maintain the community role, expectations, and capacity with the promise of expertise and the reality of constraints of the public health and social services network? Sustainability of outcomes: How does a community organization introduce and sustain innovation in its programs? How can a community resource promote an innovative practice and influence the wider service and policy milieus? REISA-CSSS Partnership Project: This is a partnership project with 4 CSSS in the eastern part of Montreal, and Centre Almage for seniors. The project aims to improve access to first line services for vulnerable English-speaking seniors in the 4 CSSS territories. The project will evaluate the pertinence of a community liaison agent who facilitates access to services and helps sustain the community-public relationship. Batshaw Youth and Family Centres and the African Canadian Development and Prevention Network project: This is a partnership project in collaboration with 6 CSSS, the African Canadian Development and Prevention Network, and the English Montreal and Lester B. Pearson school boards. The project aims to improve access to public and community prevention programs for English-speaking Black youth and their families, and support Black families in their parenting role. A project outcome is the adaptation of the MSSS program for youth in difficulty in order to promote better institutional response to the specific needs of ethnocultural communities. AMI-Quebec Best-Practice Model of Resiliency: This is a partnership project with Youth Employment Services and Cummings Centre for Seniors to test emerging and promising resiliency and prevention strategies in three different community settings. The resiliency programs aim to support and “inoculate” vulnerable populations, and those that serve them, with coping strategies in the face of psychological distress, loss of mobility, or social isolation. An outcome is the increased application of best-practice resiliency models to promote mental health and strengthen the complementary role that community resources can play with the health and social services system.

8:00 – 8:45am

Registration and Breakfast

8:45 – 9:00am

Welcome and Introduction Anne Usher

9:00 – 9.30

Community - Public Partnerships and Sustainability of Outcomes Jim Carter

9.30 - 10.00

REISA - CSSS Partnership Project Fatiha Gatre Guemiri and Ghislaine Prata

10.00 – 10.30

Batshaw Youth and Family Centres and the African Canadian Development and Prevention Network Madeleine Bedard – Batshaw; Tania Callendar - ACDPN

10.30 – 10.45

Question Period

10.45 – 11.00

Health Break

11.00 – 11.30

AMI-Quebec Best-Practice Model of Resiliency Ella Amir – AMI Quebec Iris Unger – YES Benita Golding – Cummings centre

11.30 - 12.00

Question Time and Final Remarks Anne Usher

12.00 - 1.15

1.30 - 3.00

Tea and Exchange with Seniors at – Almage Centre 50+

REISA - CSSS Partnership Project

REISA-CLSCs-ALMAGE SENIORS CENTER

REISA - Introduction of the Network

Empowering Parents and their Families Program - Batshaw and ACDPN

AMI-QUEBEC - Health Canada Project: Best Practice Model of Resiliency

AMI-Quebec, Youth Employment Services (YES) and Cummings Centre

The AMI-Quebec project brings together three community organizations serving, respectively, families of those with mental health problems, English-speaking youth, and seniors. The two other organizations are Youth Employment Services (YES) and the Cummings Centre. The project will test emerging and promising resiliency and prevention strategies in three different community settings. The focus will be on application of programs supporting community organizations and volunteer engagement in resiliency and health promotion interventions. The principal aim is to support and “inoculate” vulnerable populations, and those that serve them, with coping strategies in the face of psychological distress, loss of mobility, or social isolation. A key objective is to strengthen the complementary role that community resources play in Quebec’s public health and social services system. More specifically, the project will have three objectives: 1. Resiliency building programs for caregivers of people with mental health problems and illnesses, and for service providers working with them (AMI-Quebec) 2. Developing and supporting resiliency and peer-to-peer support program for youth experiencing situational mental health issues as a result of unemployment and are at risk (YES) 3. Resiliency building programs for homebound seniors and older adult family caregivers (Cummings Centre). Activities will include the delivery and evaluation of best-practice and promising resiliency and health promotion interventions. Dissemination activities will include the provision of tools and information for established community networks in English-speaking communities in order to enhance services for community members. The project outcomes are aligned with Health Canada OLMC’s goal of “Adoption of health systems knowledge, strategies and best practices to meet the health needs of OLMCs.” More specifically, it is expected to affect the three participating population groups in the following ways: increase their knowledge, resiliency, and capacity to cope with the challenges presented by their respective life circumstances; reduce the potential negative effects associated with their particular circumstances. Working with vulnerable populations affect also the care providers who work with them. The project outcomes will have positive effect on their professional capacity as well as on their own wellbeing.

(1) The project component that will be delivered by AMI-Quebec will respond directly to the Mental Health Strategy set out by the Mental Health Commission of Canada, as well as to its National Guidelines for Caregiver Support1. The strategy and Guidelines call for increased levels of support and recognition to help caregivers provide care for and foster recovery in people living with mental illness. It also aims to help caregivers meet their own needs in handling stress challenges. In response, AMI-Quebec will introduce a resiliency-building program for adults (caregivers) that is emerging from successful resiliency models for children. This innovative program will pilot emerging adult resiliency programs currently in development, and incorporate evaluation as a project outcome. In addition to delivering its own program, as the project lead AMI-Quebec will also oversee the implementation of the programs at both YES and the Cummings Centre and will be responsible for reporting the project results and outcomes. (2) Youth Employment Services (YES) is a not-for-profit organization located in Montreal that provides job search services, training and networking opportunities to Quebec’s English-speaking youth. YES has entrepreneurship programs and offers business skills to artists of all ages. In response to an increase in the number of clients experiencing mental health challenges in the course of their job search, YES uses limited resources to offer additional support through a focus group that is designed for clients who are experiencing symptoms such as decreased motivation, anxiety, social isolation and diminished confidence in dealing with the transition process. In response to increased incidence of psychological distress, YES commissioned a study and client survey that confirmed the disproportionate level of unemployment among English-speaking youth, and the rising level of distress in its clientele2. When survey respondents were asked if they ever felt worried, anxious or stressed during their job search or while launching a business, a substantial 89.3% replied ‘yes’. Among those who answered ‘yes', 50% rated their stress level as high or very high and another 47.7% rated their stress level as moderate. A high proportion (60.7%) of clients who responded to the client survey reported feeling distressed during the process to the point where it impacted their daily or weekly routine. In their interviews YES staff agreed that they had observed “a big shift” in terms of an increase in transition-related mental health problems among their clients in recent years. The project component of YES will support a resiliency and peer support program over three years. The peer support model is in line with the orientations of the Mental Health Commission of Canada3. The Commission has affirmed that the development of personal resourcefulness and empowerment improves lives and saves costly use of the formal mental health, medical and social services. An evaluation of the YES program will begin in the first year, with the collection of information on the direct impacts of the program on clients and personnel. The gathered data will contribute to the final evaluation and report to be coordinated by AMI-Quebec.

(3) The Cummings Centre is a non-profit community organization that provides a full continuum of services and programs to individuals 50 years of age and over living in and around Montreal. This includes social services to assist seniors and their family caregivers in accessing the resources and services needed to maximize independent living and enhance their quality of life. Cummings Centre has been serving seniors for over 50 years. Approximately 6,000 older adults are affiliated with the Centre, which operates with a staff of 94 and 800 volunteers. Quebec’ English-speaking communities have a very high rate of aging. These communities lead all other Canadian official language minority communities in the rate of unpaid assistance to seniors4. The growing number of seniors coincides with a shrinking middle-aged “caregiver generation” resulting in greater caregiving responsibilities for this age group. A study of caregivers commissioned by the Cummings Centre notes a substantial variance between working caregivers of seniors located in Montreal’s language minority and majority groups5. The impact of informal caregiving on working caregivers affects the quality of life of both the caregiver and the care receiver. A substantial body of research shows that family members who provide care to individuals with chronic or disabling conditions are themselves at risk for increased health care needs. Higher levels of stress, anxiety, depression and other mental health effects are common among family members who care for an older relative or friend, and caregivers are less likely than non-caregivers to engage in preventive health practices6. Use of caregiver support services has been shown to have clinically significant outcomes in improving caregiver depression and anxiety. Specific caregiver interventions, which appear to be the most beneficial, include those that work with both the caregiver and the care recipient6. The Cummings Centre project will address a constituency of agency clients and volunteers with reduced mobility who can no longer participate in agency health promotion programs. The objective is to offer a program of distance learning and in-home exercise that will re-engage them in community life, support their caregivers and decrease their social isolation. The Cummings Centre’s project component will address a constituency of agency clients and volunteers with reduced mobility who can no longer participate in agency health promotion programs. The objective is to offer a program of distance learning and in-home exercise that will re-engage them in community life and decrease their social isolation. The outcomes are expected to benefit not only the isolated seniors, but also their caregivers by reducing their burden both physically and emotionally.

Community Network Forum Evaluation Summary

March 25th 2015 1. What did you find useful?

• The great storytelling, the networking opportunity and the success stories as an example of community partnership initiatives

• Making connections, sharing resources, building bridges and seeing we share similar goals

• Seeing the diversity of projects and broad scope of participants • Learning about innovative approaches in partnerships and their achievement • Learning about the existing organizations in the East End and seeing we can

share the demographic data • Finding the opportunity to partner with East End organizations • Being aware of how these partnerships affect the community • Presentations by Reisa, Ami Quebec and Yes Montreal were very useful • The case approach and the follow-up with the moderating panel • Jim Carter's summary and direction was very helpful • All presentations were excellent and very informative • The open forum and the opportunity to ask questions to the panel • The knowledge sharing of best practices • The leadership and the mentoring • The space was comfortable and the event was well planned • A very comprehensive review of how the network is operating within the

community and seeing that it represents a real social safety network within the community

• This event was very useful for my work as a service provider for the EMSB clients

2. Would you like to participate in other forums like this? If so, how often?

• Yes, definitely once a year • Yes, definitely once or twice a year • Yes , four times a year

3. Was there any organization that should have been invited today? If so, which one?

• Public Health services (CSSS) representatives • Members of the political arena (MNA's, MP's, etc.) and representatives of the

funding bodies • Official Languages representatives • Key players from relevant institutional partners • Members of professional orders and universities relevant to the issues discussed • Chamber of commerce • A big level organization to unite us all • Average citizen from the English speaking community • NDG Community council/other community councils, Seniors Action Quebec, Up

House, Forward House, Ometz

Invitation List Community Network Forum: Community Partnerships for

Sustainability March 25, 2015

Email address Organisation

Present

Amir, Ella ellaamir@amiquebec.org Executive Director AMI-Québec

Arsenault, Christian christian.aesenault@projectmontreal.org

Project Montreal

Bedard, Madeleine

Batshaw

Boushel, Lyna

lyna.boushel@gmail.com

Seniors Action Québec

Boushel, Tom tom.boushel@gmail.com

Bozzo, Pietro direction@centredawson.ca

Dawson Community Centre

Callendar, Tania

tcallender@acdpn.org

Carter, Jim

chssn@sympatico.ca

Program Advisor, Community Health and Social Services

Network-CHSSN

Cesta, Dora dcesta@emsb.qc.ca

Chubb, Gloria

Verdun Anglo Family Council

Colasurdo, Giovanna

giovannac@almage.org

Almage

Coole, Colin

infonet@videotron.ca Executive Director, Assistance and Referral Centre-ARC

D’Abate, Dominic dabated@videotron.ca

Consensus Family Mediation

Edwards, Brenda bedwards@chssn.org

El Krarraz, Djahida liaison.reisa@gmail.com

Ertzen, Ozlem ozleme@ccs-montreal.org

Furlong, Jennifer msturtle@gmail.com

Drama Therapy

Gagnon, David Roger DGagnon@emsb.qc.ca

Gatre Guemiri, Fatiha fguemiri@reisa.ca

George, Kevin

kevingeorge@ssss.gouv.qc.ca

CSSS Sud-Ouest Verdun

Goldberg, Carrie (in the afternoon)

Carrie@FamilyResourceCenter.qc.ca Director of the Family Resource Center

Golding, Benita

benita@cummingscentre.org

Cummings Centre

Graham Johnson, Robyn

rgrahamjohnson@hotmail.com REISA

Jansen, Fred

fredj@ccs-montreal.org

Executive Director, CCS

Johnson, Jennifer jjonhson@chssn.org

Kosseim, Mylène

mylene.kosseim@gmail.com

Lafferty, Cheryl

cheryl@labrienville.org

L’Abri en ville

Leduc, Geneviève GLeduc@ree.qc.ca

Coordinator, NPI, Réseaux Emploi Entrepreneurship-REE

Lefneski, David

davidlefneski@me.com

Lisson, Patricia director@saintcolumbaHouse.org

Saint Columba House

Lofeodo, Frank

FLofeodo@emsb.qc.ca

MacAuley, Debbie

attache.executive@centredawson.ca

Dawson Community Centre

Maiolo, Maria mmaiolo@scciq.com Executive director, Italian-Canadian Community Services

of Quebec

McLeod, Kevin kevin.mcleod@agapeassociationinc.com

Agape Association

Medeiros, Cynthia cmedeiros@chssn.org

CHSSN, Project Coordinator

Menard, Gloria gloria.menard@sympatico.ca

GM & A Communication

Meredith, Danica

dmeredith@yesmontreal.ca

YES Montreal

Miron, Natalie

Dawson Breakfast Club

Mitchell, Shirley

Nadler, Howard Howard_Nadler@ssss.gouv.qc.ca Manager, Liaison with Network Partners, Batshaw Youth and Family Centres

Palesh, Linda

Pelletier, Ruth

Ruthpelletier613@gmail.com

Perlis, Janit jperlis@emsb.qc.ca

Pocock, Joanne joanne_pocock@hotmail.com

Prata, Ghislaine

gprata@bell.net

Primiani, Josephine garderiebravobambino@bellnet.ca

East Foundation, Centre of Dreams and Hopes

Purcell, Gary

Quast, Katherine

katherine.quast@gmail.com

Salvatore, Matilde

msalvatore@scciq.com

Servizi

Sherman, Read (Reverend)

trinityanjoupc@bell.net Trinity Anjou Church Pastoral Charge

Unger, Iris iu@yesmontreal.ca Executive Director, Yes Montreal (Youth Employment

Services)

Usher, Anne anneusher@videotron.ca

Forum Facilitator, Community Health and Social Services

Network-CHSSN

Williams, Dorothy montrealhistory@yahoo.com Executive Director, Black Community Resource Centre

Williams, Ian ian.williams@agapeassociationinc.com

Coordinator, NPI, Agape Association

Zappitelli, Juliana info@reisa.ca REISA

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