Post on 02-Jan-2016
description
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Company profile & product description
Directeur Commercial et Marketing – FranceEmail : jerome.remars@algoria.frTel : +33 1 41 90 66 61 Mob +33 6 13 06 54 98
Jérôme REMARS 09-07-2012
Unified Communication & Collaboration
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Company profileAlgoriaHistorySofware suite : TWS
Product description
Agenda
User needsFeaturesTechnical architecture
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AlgoriaHistorySoftware suite : TWS
Company profile
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Algoria
French company, created in 200213 employees, over 2 sitesSoftware company : Multi-PBX, UC & Collaboration suiteMore than 350 000 licenses sold to date
Indirect channel sales model Via IT professionalsSoftware suite : TWS (Telephony Web Services)
Couputer Telephony IntegrationUnified Communication Collaboration
Company profile
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History
Company profile
•TWS created (4 modules)•TWS becomes TWP (OEM) through the constructor Aastra•Microsoft certification and validation on Alcatel and Siemens
2002/2003
• The TWS product suite expands : Softphone et Visio –
• Mitel PBX validation and certification
2006/2007
• Gateway RCC released (MS Lync) - Multi PBX• TWS is distributed in over 30 countries
2007/2008
• Cisco CUCM and UC500 plateforms validated and certified
• TWS V3 released – Based on Flash
2009/2010
• TWS v3.2 released (June 2011)
• TWP compatible with the Aastra PBX product range (Aastra 5000, Ascotel, Ericsson, DeTeWe)
2011
2012 • TWS v4 released• SNOM compatible
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Software suite
TWS (Telephony Web Services) is a complete collaboration and unified communication software suite, dedicated to making communication easy and collaboration efficient.
TWS technology is certified and validated with the main enterprise telephony solutions on the market. It is also compliant with different operating systems and mail server solutions, and can be integrated within your CRM/ERP solutions.TWS is a rich module-based solution. These modules have been divided into 5 product families :
Company profile
including:
QuickdialerCaller
including:
SoftphoneRulesMobile
including:
Conference
including:
AlerterRecorderSmart Attendant
including:
ToolkitToolkit RuntimeRCC Gateway
Communication Mobility Collaboration Customer care Integration
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User needsFeatures Technical architecture
Product description
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Focus on user needs
Product description
Provide all the current means of communication to streamline information exchange and improve performance.
Give access to IT and communication platforms anywhere, anytime – and inversely be reachable whenever needed.
Make co- working on projects easy with application and information sharing solutions.
Improving customer relationships.
Integrate intelligent web services into business applications.
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Features
COMMUNICATION :
oClick to CalloMulti-directory lookupoPhone controloEvent manager (Call, SMS, Note logs)oPhone statisticsoPresence managementoCall forwarding managementoMulti-communication collaboration :
Phone call, Video call, Chat, E-mail, SMS Note
Product description
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Features
MOBILITY :
oSoftphone : Voice calls Video callsoPersonalised voicemail greetingsoIntelligent call forwarding oCall filtering (by date and/or people/directories)oUnified VoicemailoApp for Smartphone and Tablet
Product descritption
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Features
COLLABORATION :
oAudio conferencingoVideo conferencingoApplication sharing with chat
Product description
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Features
CUSTOMER CARE:
oIndividual call-handling Pop-up information concerning the contact Open business applications on the customer’s page automatically or with a click
o Team call-handling Shared Call queues Pop-up information follows call forwards
oCall recording
Product description
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Features
INTEGRATION :
oWeb Service SDK : Communication and collaboration functions Administration functions Integrated authentication and security
oMicrosoft Lync gateway
Product description
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Technical architecture
Based on XML Web serviceso R.I.A : Rich Internet Applicationo Easy integration within the corporate information Systemo No installation on the workstationo OS « agnostic »: Windows, Mac, Linux, TSE, Citrixo Architecture with or without a server
Powerful Architecture :o 1 server…all serviceso From 5 to 8 000 users on 1 servero Multi-connection, Multi-domain, o Multi-company, Multi-PBXo « Cloud ready »
Product description
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Technical architecture
2 types of connections :oPBX : VTI-XML, ATPC3, CSTA,
JTAPI, MITAÏ, UA-CSTA – ex: user 1 et 2
o Terminal : UA-CSTA – ex: user 3
Product description
CSTA / VTI-XML/ ATPC3 / JTAPI / MITAI / UA-CSTA
UA
-CS
TA
User 3 User 2
User 1
TWS server IPBX / Call server
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Technical architecture
TWS Caller is the compulsory module except for TWS Quickdialer, TWS RCC Gateway and Toolkit Runtime,
Product description
QuickdialerCaller
SoftphoneRulesMobile
Conference
AlerterRecorderSmart Attendant
ToolkitToolkit RuntimeRCC Gateway
Requires TWS Caller
Independant module
Requires TWS Toolkit
Desktops:
Windows, Mac OS
Enterprise telephony solutions:
Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens,
Devices :
PC, Mac, Tablets, Smartphones
Mail servers:
Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,…
CRM.ERP applications :
Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E-DEAL, Genapi,..
Thin client:
Citrix, Microsoft TSE, VMWare,..
Key assets: compatibility
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Product description
② Multi OS &
Thin client
③ Multi CRM / ERP① Multi PBX
Algoria - 31, rue Ernest Renan 92130 Issy-les-Moulineaux - FranceTél. : +33 (0)1 41 90 66 66 Fax : +33 (0)1 41 90 66 56 www.algoria.fr
Thank you for your attention!