Post on 15-Dec-2014
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ContentsCompetition Analysis System 3
CAS At a Glance 4
Typical Business Scenarios Served 7
Intelligent Adaptive Customer Handling 9
CAS Impact & Benefits 10
Assessing Customers 13
Negotiating with Customers 14
Recommendation Engine 17
Business Applications 18
Product Architecture 20
Key Components 23
Segment Designer 24
Discount Manager 25
Analytics Studio 26
Social Network Analysis 27
The Tariff Advisor 28
Simulation & What-If 29
Analytics & Modeling Services 31
About datamine 32
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CAS
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A major advance of the typical
telecom IT infrastructure providing
invaluable information at any level,
from representatives to senior staff
“”
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Competition Analysis System
CAS enables modern telecoms organization to:
• Monitor & Analyze Competition Compare the complete market (competitor tariffs) against your actual usage data
• Empower Product Development Create & Manage tariffs. Evaluate on actual usage data. Build Business cases
• Optimize&AutomateTariffRecommendations Load-balance tariff offerings depending on customer value. Measure & Analyze results
• PerformEfficientTariffNegotiations@POS Provide agents a ‘negotiation framework’ for a stepwise, cost-controlled offering scenario
• ExecuteAggressiveCustomerAcquisitionCampaigns Provide agents a statistics-driven ‘negotiation framework’ for candidate customers
• DeliverOnlinePersonalizedRecommendations Your customers browse personalized tariff offerings online and/or through smart phones
• GatherCustomerFeedback Systematically collect, analyze and report offering-related customer feedback
CAS mid-term benefits
• EmpoweredCompetitiveness
• HigherlevelsofCustomerSatisfaction&Loyalty
• IncreasedSales&CustomerAcquisitionRates
• EnhancedDecisionSupportFramework
An interactive environment for customer analysis, tariff development, CRM strategies and more
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Competition Analysis System
Competition Analysis System
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CAS
CAS At a GlanceA powerful customer analytics framework, specialized for telecom operatorsDatamine’s Competition Analysis System (CAS) is a sophisticated platform enabling tariff modeling, advanced customer insight, interactive tariff recommendation logic design and more. Based on a highly engineered data processing and visualization platform, CAS empowers processes in the domains of Analytical CRM, customer handling, product development and data-driven decision making in general. CAS can be best conceived as:
• Aninteractivetariffdevelopment&evaluationframework… ... enabling quick definition of new tariffs, validation and analysis against actual usage
• ApowerfulCustomerInteractionframework… ... automating and optimizing tariff recommendations, according to strict business rules
• AsophisticatedCustomerAnalyticsplatform… ... enabling customer, billing & usage analysis along with tariff suitability measures
Either designing your customer retention strategy, developing a new pricing policy, assessing tariff performance against competition or building business cases to support candidate products, CAS will give you robust answers, ideas and hints through a single click sequence.
Virtual markets: competitors,
tariffs, traffic & customer data
in a fully controlled, powerful
and user-friendly environment
“” CAS
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Competition Analysis System
AgentsDeal Negotiation Framework, set of
tariffs with loss/gain figures, priorities and hints, for optimal, interactive
negotiation with the customer
TopmanagementDecision support information, KPIs, customer base dynamics, tariff performance
ProductdevelopmentmanagersWhat if scenarios, candidate tariffs assessments, traffic profile analysis, tariff transition patterns
CustomerbasemanagersSegmentation analysis, definition of policies & corporate strategies
CAS
CampaignmanagersAccurate target Groups, enriched with optimization information
PotentialcustomerAccurate Recommendations based on traffic patterns/bill presented by
the candidate customer
ExistingcustomerPersonalized tariff offerings, suitably
balancing costs with expected gain
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CAS
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CAS
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Competition Analysis System
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Typical business scenarios served, optimized and/or automated through CASCAS answers critical business questions, involving both day-to-day issues and corporate-level decision-making
Handleinboundtariffrelatedcustomerrequests through any channel, with managed costs and standard communication framework: negotiate with the customer depending on customer value, specific corporate goals, tariff promotion logic
Designpowerfuloutboundcampaigns offering a better tariff proposal for each eligible customer through personalized messaging and accurate savings estimations
Monitorthemarket, perform competition assessment studies, evaluate competitor offerings against actual customer data (single customer, sample or the entire customer base)
Performcustomerbaseanalysis with tariff suitability perspective: derive distance metrics for each customer within the exact eligible tariff space. Share tariff analytics across the enterprise through sophisticated reporting
Modeltariffanalyticsandsuitabilitymetrics against loyalty/ churn, customer satisfaction. Feed corporate information systems with customer analytics and traffic patterns
Supportproductdevelopmentactivities through interactive business scenarios development, what-if studies, financial impact analysis
Competition Analysis System
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CAS
customer insightsprofitabilityanalyticscompetitivenessloyaltydecisionspredictionsstrategies
Tariff assessment
Tariff modeling& optimization
Customer handlingstrategies
Competitiveadvantages
CAS
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Intelligent Adaptive Customer HandlingSophisticated tariff modeling, customer negotiation tools, analytics: the roadmap to competitiveness
Tariff modeler & billingMarkets, product catalogues, billing analytics
CAS hosts in its powerful database complete telecommunication markets (operators, tariffs, networks and network elements). The underlying, high performance CAS Billing Engine generates tariff comparative data against any actual customer for any set of tariffs in fractions of seconds, providing an outstanding user experience in tariff development, assessment and competition browsing.
Customer negotiator frameworkAdvanced tools dealing with customers real time
Agents can now efficiently deal, through enabled channels, with any existing customer within the negotiation space generated by CAS: this is a ‘safe’ (cost- controlled) space, as the outcome of corporate policies and active business rules executed for each specific customer. Loss estimations/ gain for each allowed proposal strengthens agent’s position and ensures corporate strategy. Closing the loop, customer feedback can be easily captured into CAS.
Recommendation engineAutomatic, fully managed tariff proposal system
A self-service component of CAS, launched through your corporate-site\myAccount section or via smartphonemini-application. Upon login, your customer receives proposals, triggers or tariff –related messages, all satisfying certain business rules, cost or other constraints. Your customers enjoy highly-targeted, personalised offerings, while you retain full control over any associated costs, goals, priorities and corporate strategies.
Pricing insight & analyticsSophisticated tariff performance assessment
CAS offers Business analysts a wide range of advanced analytics on tariff performance – both for existing tariffs or hypothetical ones. Simulation components allow the development of hypothetical scenarios for candidate tariffs and their impact in your customer base or financial performance. Monitoring and analysis provides access to actual tariff performance figures versus critical metrics such as churn rates, revenue and profitability.
Customer & analyticsPowerful components for managing customer base
Customer base analysis tools, segment creation and management components, profiling & reporting, all available to the business user with a click of a button. Hundreds of attributes on customer, subscriber, invoice or traffic –level can be easily combined in an interactive fashion, in order to build advanced, accurate target group structures, enabling segmentation or decisioning (proposal eligibility) schemes.
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CAS
CAS Impact & BenefitsCAS has a major impact on critical customer-related processes and decision-making practices within the modern telecom operator: activities referring to customer lifetime value, loyalty/ churn management, customer satisfaction and other CRM-related initiatives significantly benefit from direct or indirect integration with CAS, it’s functionality and regular output such as enhanced KPIs, improved applications like micro-segmentation, predictive models, churn analysis and similar.
Next Best Activity, Best Tariff Advise and customer lifecycle modeling - are all excellent examples of CAS positive impact in understanding the market, your offering, competitors as well as each single customer. Systematic tariff plan suitability and performance figures along with Social Network metrics, Customer’s Network Value and Traffic Patterns establishes a major, enterprise-wide, information enrichment process.
Market Overview & AnalyticsTariff comparison, analytics &
performance data, market overview
and positioning against competitors,
all available immediately after
installation
Analytics & BISignificant enhancement of the
typical telecom Business Intelligence
infrastructure. Tariff Analytics,
performance indicators, advanced
traffic pattern analysis have re-
defined the useofanalytics within
the corporation
Business CasesNew capabilities on the compilation
of what-ifs, business case/studies,
decision support on products,
strategies, offerings, customized
discounts
Better Tariffs, Market PositioningThrough efficient, interactive
product development processes
along with advanced customer
targeting. Innovative tariffs, with
measurable performance leading
to better marketpositioning and
competitiveness
Loyal, Satisfied CustomersΤhrough interactive, sophisticated
customer handling strategies,
with optimized offering based on
customer’s profile, optimal timing,
corporate targets and priorities
Installation (t0) t0 + 6 months
CAS
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Competition Analysis System
Customer Base Growth
Customer Handling Strategies
Optimized Offerings, Revenue Control
CRM Effectiveness
Market Intelligence
Churn Management
CompetitivenessCustomer Satisfaction
Customer Intelligence
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CAS
Understand your customers;
analyze your own pricing
models against competition“
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Understand your customers;
analyze your own pricing models
against competition“
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Competition Analysis System
”Innovative customer assessment tools through powerful analytics components
Rich interactive user interfaces along with powerful analytical options enable instant, multidimensional analysis of tariffs against any single subscriber.
With a click of a button you get tabular data or interactive visualizers on:
• Tariff suitability for the subscriber
• The best owned or market offering for the customer
• The recommended (via business rules) tariff transition for the customer (along with impact figures)
• The distribution of all eligible tariffs against their monetary distance from current
• A wide range of configurable statistics including ARPU, AMOU, SNA metrics, Tariff assessment results, expected figures, all versus baselines, segment memberships and trends
Assessing Customers
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CAS
Negotiating with CustomersOptimized customer handling, effective customer acquisition
CAS enables efficient, optimized in-store customer negotiation: your agent submits subscriber’s MSISDN and receives a personalized negotiation space, enriched with cost/ benefit information, traffic patterns, hints and supportive information. Subscriber’s response can be captured during the negotiation process, leading to a rich, invaluable corporate-subscriber interaction history.
Customer’srequestAny type of related request such as tariff inquiry, bill complaint, tariff change advice, portability
OptimalproposalThe most appropriate proposal for the specific customer, according to
active business policies, suitably communicated and supported
SetofsuitableproposalsCAS applies all the complex business
rules on customer’s financial, traffic and re-rating information and compiles
a set of proposals, providing certain benefits to the customer, while balancing
corporate costs
ForwardtoCASAgent simply submits the MSISDN or other customer identifier, along with a classification of customer’s request
CASExistingcustomer Agent
CAS
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Competition Analysis System
For potential customers, where no traffic information/ invoice history is accessible, CAS utilizes a powerful billing approximation engine: a pattern-based estimator of tariff proposals for a candidate customer. The only input in this case is the traffic pattern as provided by the candidate customer, verbally or through demonstration of a copy of a recent invoice from current operator.
Aggressive campaigns, strong
quantitative arguments, outstanding
customer acquisition rates
Potentialcustomer’sinquiryCandidate customer submits a recent bill or describes his/her owned traffic pattern
Potentialcustomer
ForwardtoCASAgent simply submits traffic statistics, as found on customer’s bill, along with a classification of customer’s request
GetnegotiationsetCAS applies all the complex business
rules on customer’s traffic pattern and generates a set of proposals, providing certain benefits to the customer, while
meeting sales priorities
Presentproposal,negotiateThe most appropriate tariff proposal for
the candidate customer, according to active business policies, suitably packed and communicated. Interaction with the negotiation set, for a different proposal
according to customer’s feedback
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CASAgent
Competition Analysis System
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CAS
CAS
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… accurate answers to challenging
business questions through
simple, interactive scenarios
against terabytes of complex data
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Competition Analysis System
Enable automatic, personalized, fully managed tariff proposals for qualifying customers
A self-service component of CAS, launched through your corporate web-site under ‘\My Account’ section or via smart phone mini-application. Upon login, your customer receives proposals, triggers or tariff –related messages, all satisfying certain business rules and constraints. Your customers enjoy highly-targeted, personalised offerings, while you retain full control over any associated costs, goals and corporate strategies.
The logic behind this automated proposal is fully managed by business rules and constraints ensuring minimization of any involved costs, and also a progressive nature in communicating the proposed tariffs to the customer.
The presentation type/style, feedback capabilities and attached actions are all managed through CAS recommendation engine. Analytics, reporting and performance assessment closes the loop for this intelligent customer communication component.
Recommendation Engine
Existingcustomer
CAS
NavigaterecommendationsCustomer can explore recommendations, review, dismiss or rate specific items, trigger tariff change procedure or ask for more information
GetrecommendationsCAS applies all the complex business rules on customer’s traffic pattern and generates a set of well prepared proposals, in the form of promotional messages, hyperlinks , mini-adds, or in a structured, bill-like presentation of the alternatives
CustomerlogininfoCustomer logins to myAccount
section of your corporate web portal. The system retrieves customer profile and related
information
HTTP://Your Portal / myAccount
RequestrecommendationsLogin event triggers automatic customer
assessment through CASTariffRecommendationEngine, which applies all available corporate policies, and serves your
customer with a set of highly personalized, well studied tariff proposals
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CAS
Business ApplicationsCAS generates multiple, measurable results in several dimensions. The value of information generated, brings a major impact on both micro and macro decision making processes of the modern telecom: optimum customer handling, increased customer satisfaction level, competitive market positioning along with controlled costs.
Anti–attrition +‘Save’ processes significantly benefit from CAS comparative information: cancellation/port-out requests,tariffplanchangeinquiriesoreven bill-relatedcomplaints, are best handled by a CAS-connected agent: CAS decision support components combine analytical tariff model comparison output with standard customer’s data (traffic profiling, trends, demographics, segmentation and more), execute the predefined business logic and finally generate the Tariff Negotiation frame: this is a ‘safe’ space providing agents the flexibility to propose alternatives to customers according to corporate policies and business constraints.
Data modeling +CAS supports the need to study the customer base with the tariff suitability/ performance perspective through two major options: (A) use CAS reporting tools, parameterize, fine-tune and export sample of customers or segments for further modeling and (B) export raw customer data (best-tariff set of metrics) for a specified customer subset and load to existing analysis applications available (such as data mining or reporting tools) in order to take advantage of additional customer attributes and metadata.
Sales supportThe system can facilitate the design of specific scenarios based on actual or simulated traffic data, for sales activities. Particularly useful for corporate (business) account presales or retention activities: sales professionals demonstrate the performance of the selected tariff models, against a complex, well-studied, realistic (actual or artificial) traffic dataset that clearly promotes the advantages of these tariffs.
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Competition Analysis System
Tariff developmentCAS supports the definition of candidate tariff models (either from scratch or as a variation of an existing-production model) and the repetitive execution against either virtual CDR packages or against any specific segment of customers found in the customer base. This functionality can significantly improve product development processes. In certain cases the system can reveal market opportunities for innovative models through systematic what-if analysis.
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CAS
Product ArchitectureCAS has been designed with a modular, component-based approach, in order to meet high performance, scalability and portability requirements.
CAS.Studio follows the ‘smart client’ architecture which combines advantages such as full web connectivity and rich, windows graphical user interfaces. CAS.Advisor is packed as a web application available through intranet, for massive use through POS.
CAS Rating and Billing engine provides outstanding flexibility and performance: sophisticated in-memory processing models enable interactive billing scenarios and tariff comparison data. CAS core Billing Engine components support:
• Scaling on both period and within call aggregations
• Bundle packages in several units of measurement
• Bundle carry-over and shared bundles
• Dual billing alignment mode (billing/calendar period arrangement)
• Selected numbers concept, with automatic estimation of customer’s choices
A subset of ‘CAS.WS – Communication layer’ is marked as public – available throughout the enterprise for custom application development. This provides a great flexibility in answering special application integration needs, client application development or support of quality assurance procedures.
CAS ETL layer consists of a set of robust components capable of systematically gathering, loading and processing large volumes of customer related data. With the fully customizable ‘External Adaptor’, CAS can handle any input scenario (historical files, deltas, database integration, FTP-based file gathering) with embedded, advanced data validation logic. Specialized reporting and alerting components ensure sufficient administrative information flow.
Integration components and specialized interfaces ensure effective communication with external systems (such as CRM, the Billing system or the data warehouse) either to collect information or to publish execution results.
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CAS
• By-Reference tariff definition, version control, full tariff lifecycle tracking
• Embedded random sampling algorithms enabling full, random, ad-hoc or segment-driven billing
• The Chooser Concept, depicting the cheapest tariff from a predefined set, for each customer, for every given month
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CAS Studio
Tariff admin, Policies, Reporting for experienced
power users, Business analysts, Product
managers
CASAdvisor(R)
Rating-Based Tariff Advisor for existing
customers. Based on exact rating and billing
processing
CASAdvisor(P)
Profile-based Tariff advisor for existing or new customers (on computed/
declared traffic pattern)
CASPresentation
CoreWebservices PublicWebservices
CAS
WS
Core module
Optional module
External element
Data storage
CAS Core components
Traffic Simulation Engine
Online Recommendation
SNA - Social Network Analysis
Business Case Builder
Analytics Studio
Discount Management
CAS ConnectorCASServerCom
ponents
CorporateDatasources
External Adaptor
Transformation Manager
CAS Adaptor
CAS DB
CAS.Synchro
CAS Staging DB
CASDataManagem
ent
CASETL
CustomApps
Mobile apps
Portal
My Account
Intranet apps
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CAS
A powerful platform providing ad-hoc and systematic billing execution: continuous evaluation of business scenarios on pricing policies and their impact to the customer base
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Competition Analysis System
Key Components CAS architecture enables a component-based synthesis of the solution matching your exact business needs. Flexible APIs and integration points ensure rapid deployment and further application development
Import & Export WizardsEasy to use, wizard-like components for flexible data import or export (customers, segments, contracts, traffic and more), featuring embedded random sampling tools for further managing volume of data to process.
Analyzer – Standard ReportingSpecialized, predefined reporting including powerful reports such as the ‘Market summary’ (a quick evaluation of all operators and tariff plans within the selected market and based on the predefined traffic data set), the ‘Tariff performance per segment’ (standardized Tariff analysis applied against specific, predefined segments of customers) and the ‘Tariff transition impact’ (Transition matrix per segment of customers, presenting the total cost (benefit) for the company (customer)). CAS provides standard export utilities (MS Office, PDF, XML) for all the reports.
Traffic GeneratorThe CDR generator wizard provides advanced simulation capabilities for generating packages of CDRs according to user-defined shape. The system allows naming, storing and administering the CDR set, as well as analyzing its synthesis through specialized reports. This provides significant flexibility to the analyst by making it possible to prepare certain sets of named and fully understandable CDR packages to be used as a standard input for quick tariff assessment.
Tariff ManagerProvides sophisticated tariff plan administration tools, including tariff loader, tariff builder, tariff validator, specialized viewers and analyzers. It is based on data-driven intelligent Graphical User Interfaces enabling non-specialist to easily create and use complex tariff plans (ensuring consistency through automatic, statistics-based user’s entry validation). Tariff workflow enforces certain business rules towards the release of a tariff to POS level. Provided an active subscription to datamine’s tariff provisioning service, CAS Tariff Connector enables online, systematic and unattended tariff database synchronization (through web connectivity).
Market ManagerOne of the core modules, Market Manager provides advanced functionality for creating, managing, monitoring and analyzing markets.
Tariff Plan ‘Configurator’Sensitivity analysis, parameterization and benchmarking of tariff models, for testing and product development purposes: provided a fixed, well defined, traffic data set, Tariff Plan ‘Configurator’ enables estimating the change in volume and revenue figures followed by a change in parameters of the tariff plan.
Rating EngineCAS high-performance, in-memory Rating Engine supports both interactive and batch rating and billing. This is a fully parameterized engine with several options regarding I/O available to any valid tariff plan (actual or hypothetical one) against any traffic data set (actual or simulated).
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CAS
Segment DesignerSegmentation scheme development, automatic profiling, export mechanisms featuring random sampling techniques
Innovative tools for creating, maintaining and analyzing customer segments, policies (business rule packages) and decisioning configuration. Segment Designer makes segment-related processes efficient and more interactive. Simplifies the complexity of rule definition through a powerful graphical user interface offering instant generation of statistics and previews of customers-members of the segment, immediate segment profile analysis, along with user-defined random sampling on the resulting customer set. A new, marketing-friendly approach for the campaign target group definition process.
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Competition Analysis System
… loyalty and customer satisfaction through intelligent, highly personalized discount models“
”
Discount ManagerOffer personalized discounts, monitor and analyze impact
CAS enables interactive discount scheme definition, analysis and management. Business users can create flexible discount schemes, evaluate costs and expected outcomes under certain hypotheses, and assign each scheme to a specific customer, group of customers, segment or tariff. Specialized performance assessment reports along with KPIs for analyzing the impact of discount models regarding customer base health, are embedded in this component.
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CAS
Analytics StudioA sophisticated, interactive reporting environment featuring modern Business Intelligence tools
Enables powerful, historical analysis of your customer base against any commercially available tariff offered in the market. Specialized metrics such as distance from the next or best eligible tariff for each specific subscriber enable definition of intelligent pricing & customer handling strategies.
Advanced multidimensional reporting against tariff performance data - a sophisticated data analysis and presentation layer, offering access to cubes, dashboards and data mining modeling outcome.
Advanced CDR modeling (featuring traffic patterns, price analytics) can be offered as additional, tailor-made packages, focusing in churnmodeling/prediction,campaignoptimization,customersatisfaction and propensitytobuy modeling.
External Business Intelligence applications benefit through CAS.OLAP data objects. The integrated customer data marts and/or data warehouses can be systematically enriched with a new range of tariff performance metrics (tariff suitability, distance from optimal, usage patterns) as well as existing reporting, analysis, and decisioning processes.
Senior business users can define new views or perspectives on the customer base related KPIs, introducing aspects such as price-sensitivity, price awareness, competitive ranking.
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Competition Analysis System
Customer003
Customer002
Customer001
Customer015
Customer011
Customer016
Customer005
Customer004
Customer012
Customer014
Social Network Analysis - SNA layerIdentify, visualize and use physical customer interconnections in your commercial strategies
This advanced module consists of datamine’s algorithms and data manipulation components enabling the identification of structural patterns based on the systematic communication among customers – clusters of customers within the customer base (naturally defined based on interaction patterns).
CAS SNA allows spotting customers with increased ‘network value’, identification of the network importance of each single customer, formulation of sub-networks, cliques based on usage patterns, estimation of the network impact of customer loss etc.
Important use cases of this advanced analytical customer information can be designed in domains such as CRM, Anti-Attrition, Campaign management, customer base insight, Fraud detection, Bad debt management, product development. The output of SNA engine is directly available to CAS components, thus boosting customer analysis & handling capabilities (for instance use Segment Designer for SNA-related customer filtering and segment/policy definition).
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The Tariff AdvisorEnable customer touch points with intelligent tariff recommendations
Web enabled applications available through the intranet for POS/ Agents, dealing with owned (existing) customers. This component serves agents with a tariff negotiation framework for existing customers according to active corporate policies.
• CASTariffAdvisor(R) This is a subset of CAS customer assessment functionality, targeting a wider audience with less experience in tariff modeling and related processes. This utility hides process complexity, and presents in a user-friendly, direct and robust way all the necessary information on customer’s tariff suitability and related proposals as generated through the released business policies. This is a highly customizable component.
• CASTariffAdvisor(P) This is a variation of the above, differentiated on the rating/ billing approach: this version performs an approximation of the billing outcome, based not on CDRs but on subscriber’s traffic pattern. The traffic pattern can be derived from actual CDRs (in the case of an existing customer) or submitted through the application (from the agent according to the information submitted from the prospect customer). This could also be integrated into the web portal, for customer self-experimentation with alternative tariffs. This is a highly customizable component.
• OnlineRecommendationengine(web) Advanced component enabling integration with corporate portal, under ‘myAccount’ section.
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Competition Analysis System
Simulation & What-IfDefine complex comparison scenarios, business cases and perform interactive sensitivity analysis through CAS Business Case Builder
Wizard-like processes enable the definition of realistic business scenarios through a set of simple steps:
• DefineCustomerSetsforanalysis: Business users may define complex set of customers (including balanced random samples against existing segmentation schemes), save, share and administer groups for repeating analysis or reference/ baseline
• PerformCustomerSetProfiling through standardized analysis templates
• Defineassumptions to be used for analysis and impact estimation (such as transition rates towards certain tariffs, churn rates or expected traffic impact)
• Definetheoutput to be generated (selected metrics per customer/ tariff/ policy applied)
• Analyzeorexportcustomer-levelcomparisonresults for further external processing
• Schedule execution of certain analysis packs as repeating tasks and receive notification when completed
Traffic Simulation Engine enables compilation of user-shaped sets of artificial CDRs, following customizable patterns. Advanced tools enable sensitivity analysis against tariff configuration scenarios, impact estimations in terms of revenue, churn and other predefined key performance indicators.
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CASCAS
… predictive models, sophisticated statistical and data mining services, generating business knowledge and actionable results
“”
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Competition Analysis System
Analytics & Modeling ServicesData modeling, data analysis, data mining servicesExtending CAS through additional analytical /modeling services. The typical output provided by CAS may be used for enriching processes such as data mining model development, analytical reporting, statistical analysis or any other data-intensive activity. Specifically for churn prediction and analysis, CAS metrics such as ‘distance from optimum tariff’ or ‘positioning from competitor’ are expected to create significant difference as independent variables in any well-defined model on churn.
Advanced business intelligence servicesSpecialized data integration, reporting or Business Intelligence components are offered as packages of customization/extension services. Our domain experts collect analyze and model your business requirements leading to specialized component customization or development of your own instance.
Tariff provisioning servicesThis is a subscription service, based on automatic market monitoring - public domain information. CAS agents collect, standardize, validate market and tariff information, which is then instantly available to the subscribed CAS instance.
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Founded in January 2005,‘dataminedecisionsupportsystemsltd’ specializes in information technologies utilizing analytical components and data-intensive models. Datamine’s expertise supports the full cycle of data-demanding projects, from data analysis and quality assurance to Business Intelligence and Management Information Systems. Datamine demonstrates numerous success stories featuring innovative analytical solutions for the Banking and Telecom sectors. Datamine is based in Athens, Greece.
About datamine
… we are committed in designing intelligent software dealing with challenging business scenarios. We use advanced information technologies to deliver innovative solutions to enterprise decision makers and strategists. CAS is a characteristic product of this corporate culture …“
”GeorgeKrasadakis,Head of engineering and product development
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Competition Analysis System
www.datamine.gr
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