Post on 18-May-2015
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Confessions of a Confessions of a Reformed Control Freak Reformed Control Freak
The Top Ten Sins Most Managers The Top Ten Sins Most Managers Make & How to Avoid Them Make & How to Avoid Them
www.briansmithpld.com
B. R. Smith
Managers vs. Leaders
Worth Remembering …
“For all the fashionable hype about leadership, it is unfashionable management that is being practiced and its fundamental characteristics have not changed.”
- Hales
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Brian Smith - Confessions of a Reformed Control Freak 3
21st Century Management
Worth Remembering …
“We are being judged by a new yardstick; not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other.”
- Daniel Goleman Ph.D. – Emotional Intelligence
A Manager’s Tool Kit
Question:
• What skills do you believe a manager or leader needs to have in their “tool” kit to be successful at managing or leading others?
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Defying Personal Defying Personal Limitations Limitations
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DD Dominant
II Interpersonal
S S Steadiness
CC Conscientious
Good Habits = Good Results
Worth Remembering …
“ A strength overused or used in the wrong situation can become a weakness. You need to change the habit to change the result”
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Lessons Learned So Far Lessons Learned So Far
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The Top Ten Sins The Top Ten Sins
Most Managers Most Managers Make Make
& How to Avoid & How to Avoid Them Them
“The definition of insanity is doing the same thing and expecting a different result” – Albert Einstein
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Confession Number One
• There is no such thing as common sense.
There is no such thing as “Common Sense”
Common Sense Revisited
Worth Remembering …
“We seldom attribute common sense except to those who agree with us”
- Francois La Rochefoucald
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Lessons Learned
• Don’t rely on common sense as part of your training program.
• Create a “Teachable Moment”. Adults can learn new things.
• Managers need to think of themselves as enablers.
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Brian Smith - Confessions of a Reformed Control Freak 11
Confession Number Two
You Can’t Motivate People
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Want + Attitude = WIIFM
Worth Remembering …
“It is only when a person has their own generator that we can talk about motivation. He then needs no outside stimulation. He wants to do it.”
- Frederick Herzberg
Lessons Learned
• You can’t motivate anyone to do anything they don’t want to do. But, you can create an environment in which they will want to motivate themselves
• Work really hard to deliver on their WIIFM & You’ll get yours
• There is no such thing as constructive criticism.
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Brian Smith - Confessions of a Reformed Control Freak 14
Confession Number Three
You Ruin Good People by Promoting Them
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Sustainers and Achievers
Worth Remembering …
“I was actually too exhausted to realize at the moment that my life’s purpose had been achieved.”
- Robert Edwin Peary
Lessons Learned
• Just because someone is good at what they do – it doesn’t mean they will be good at doing something else.
• Not everyone wants to be promoted.
• What character traits do you look for in the people you promote?
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Brian Smith - Confessions of a Reformed Control Freak 17
Confession Number Four
You Don’t Have to Know Everything
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Don’t Play Smoke & Mirrors
Worth Remembering …
“Even in a hierarchy people can be equal as thinkers.”
- Nancy
Kline
Lessons Learned
• You don’t have to have all the answers so don’t make them up as you go along.
• Always be honest and up-front with your people.
• Know where to go or who to talk to – to get the right answers.
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Brian Smith - Confessions of a Reformed Control Freak 20
Confession Number Five
You’re Not The Most Important
Person in The Conversation
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Communication Takes Two
Worth Remembering …
“Many attempts to communicate are nullified by saying too much.”
- Robert Greenleaf
Lessons Learned
• Communication is everything. If you can’t communicate you can’t manage – period!
• Effective communication takes two – Sender & Receiver
• Develop good listening habits – Patience, Focus and Open Mindedness.
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Brian Smith - Confessions of a Reformed Control Freak 23
Confession Number Six
Park Your Ego at the Door; It’s not About Being Right
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Resist Micro – Managing
Worth Remembering …
“Drop the idea that you are Atlas carrying the world on your shoulders. The world would go on even without you. Don’t take yourself too seriously.
- Norman Vincent Peale
Lessons Learned
• Managing is a team sport. You can’t do it all - all by yourself.
• There are a number of ways to accomplish the same thing – it doesn’t have to be just your way.
• The more that you allow others to be involved in the process – the more likely they’ll buy in.
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Confession Number Seven
You Can’t Control Everything
All of The Time
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Delegate - Delegate - Delegate
Worth Remembering …
“You establish some objectives for them, provide some incentive, and try not to direct the detailed way in which they do their work.”
- David Packard - HP
Lessons Learned
• Resist the urge to micro-manage. You have to give up control to get control.
• If you don’t delegate you are robbing your people of their opportunity to grow.
• When delegating think of your Achievers – They want to take on more responsibilities
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Brian Smith - Confessions of a Reformed Control Freak 29
Confession Number Eight
You Can’t Demand Respect;
Respect is Reciprocal
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Personal Code of Conduct
Worth Remembering …
“Be more concerned with your character than your reputation. Your character is what you really are – your reputation is what others think you are” – Dale Carnegie
Lessons Learned
• Respect is reciprocal – You have to give it to get it – You can’t demand it.
• Rapport – Relationship – Respect. Gaining respect is a 3-step process.
• If you truly want others to be successful it will reveal itself in the way that you treat them.
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Brian Smith - Confessions of a Reformed Control Freak 32
Confession Number Nine
People Hear What They See
– Not What You Say
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Leading by Example
Worth Remembering …
“Leaders walk their talk; in true leaders there is no gap between the theories they espouse and their practice.”
- Warren Bennis
Lessons Learned
• It’s not what you say that’s important. It’s how you go about doing it that matters most. Do the walk
• If you look like a pro and act like a pro, others will think you are a pro.
• Be fair and consistent in the way you treat everyone.
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Confession Number Ten
There Aren’t Any Negatives;
Everything is Positive
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Perception is Reality
Worth Remembering …
“It depends on how we look at things, and not on how they are in themselves.”
- Carl Gustav Jung
Lessons Learned
• Your attitude is the only thing you can control 100% of the time. Act in a way that will get you what you want.
• Choose to be a winner not a whiner – stop complaining.
• Everything that happens good or bad – is a learning opportunity.
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Brian Smith - Confessions of a Reformed Control Freak 38
Pay it Forward Pay it Forward
Worth Remembering …
“I always pass on good advice. It is the only thing to do with it. It is never of any use to keep it to oneself.”
- Oscar Wilde
Thank You Thank You
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Thank you for attending and participating in
today’s session. I hope you got your
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