CONFLICT

VIEWS OF HUMAN INTERACTION

Covey, S. 7 Habits of Highly Effective People

WIN-LOSE

FOCUS ON WIN WANT OTHERS TO LOSE SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE

MOST COMMON VIEW

WIN-RANSACK-&-PILLAGE

STRONGER VERSION OF WIN-LOSE?

FAIRLY COMMON VIEW?

LOSE-WIN

VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE STATE NO LIMITS STATE NO FEELINGS EASILY INTIMIDATED USES CONSIDERATION LACKS COURAGE

LOSE-LOSE

DEPENDENT ENVY OTHERS CRITICIZE OTHERS CRITICIZE SELF LOW COURAGE LOW CONSIDERATION

WIN-WIN

SEEK MUTUALLY BENEFICIAAL SOLUTIONS

COOPERATE, NOT COMPETE

LISTEN TO UNDERSTAND

ABUNDANCE MENTALITY

WIN

INDEPENDENT IN INTERDEPENDENT SITUATION

SELF CENTERED

SCARCITY MENTALITY

NO SENSITIVITY TO OTHERS

WIN-WIN-NO DEAL

ABUNDANCE MENTALITY

ALLOW EACH PARTY TO SAY NO

HIGHEST FORM OF WIN-WIN

DEFINITIONS

CONSIDERATION CONCERN FOR OTHERS, FEELINGS

COURAGE STATE STANDARDS, STAND UP FOR SELF

SCARCITY: FIXED PIE ABUNDANCE: ENOUGH FOR

EVERYONE WE CAN MAKE MORE!

LOW HIGH

CONSIDERATION

CO

UR

AG

E

LO

W

H

IGH

HANDLING CONFLICT

DENIAL

DO NOT ACKNOWLEDGE Not “worth it” It will “go away”

NO RESOLUTION

WHEN TO USE? TRIVIAL CONFLICT

AVOID

WITHDRAW

SUPRESS

WHEN TO USE? TRIVIAL CONFLICT IF DISRUPTION OF ASSERTIVE APPROACH

OUTWEIGHS BENEFITS OF IT

SUPRESSION/SMOOTHING

SUPRESS DIFFERENCES

SEEK COMMON POINTS, AGREEMENT

WHEN TO USE? SHORT RUN

ACCOMODATION

OTHERS’ NEEDS ABOVE OWN

YIELD TO OTHER

WHEN TO USE? TRIVIAL CONFLICT BUILD OF “CREDITS”

FORCING/POWER

SATISFY OWN NEEDS FIRST

FORMAL AUTHORITY

WHEN TO USE? QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL

COMPROMISE

EACH PARTY GIVES

WHEN TO USE?

PARTIES EQUAL IN POWER

TEMPORARY SOLUTION

TIME PRESSURES

CONFRONTATION AND COLLABORATION

SOLVING THE PROBLEM

WHEN TO USE?

REAL SOLUTION

TOO IMPORTANT TO COMPROMISE

HAVE TIME

PRE-CONDITIONS TO TRUE COLLABORATION

ABUNDANCE MENTALITY

COURAGE AND CONSIDERATION

WIN-WIN OR WIN-WIN-NO DEAL

CREATE CONFLICT?

ENCOURAGE QUESTIONING BREAK AWAY FROM “OLD” BREAK OUT OF “RUT”

ENCOURAGE CREATIVITY

DECREASE COHESION