Convert the Extra Point - 3 Strategies Anyone Can Use to Measure the Success Beyond The Last Click

transcript

@MarkIrvine89 #pubcon

3 Strategies Anyone can use to Measure the Success Beyond The Last Click

Convert The Extra Point

Meet Mark Irvine• Data Scientist at Wordstream in

Boston, MA

• Researches industry trends in PPC

• Been working Paid Search for 3 Years

• Before PPC Life, worked with NESN, ESPN, & CBS Sports @MarkIrvine

The MLB was dominated by teams with big pockets – who focused strongly on buying players around a small set of metrics.

The Oakland Athletics GM, Billy Beane, found himself with a small budget, a gutted team, and a radical idea.

Moneyball – Baseball in 2001

A Focus on New Metrics

Last Season’s Stats Recruit A Recruit B Recruit C

Age 22 25 31HR 8 8 4RBI 18 21 12BA .313 .291 .222On Base % .312 .321 .431

3 imaginary recruits

The focus of most MLB General Managers

The focus of the Oakland office

The 2002 Oakland A’s won as many games as the New York Yankees – with only a third their budget

Oakland A’s take 20 game winning streak

Small advertisers can’t afford to compete by looking at all the same metrics –

They need to play smarter.

New Media Playing With Old Metrics

Metric Shopping Specific Product Keywords

Broader “Top of the Funnel” Keywords

Click Volume 3,293 5,598 8,905CTR 1.56% 2.96% 1.02%CPA $92 $101 $233Conversion Rate 1.86% 3.05% 0.65%Conversions 61 170 58

Case study SMB Account:

Initial Reaction: Pause /pull back campaign!

Campaigns Provide Value Beyond CPA

This campaign produced a lot of traffic – but rarely ever converted.

2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000

Clicks in Poor Campaign

Original Performance

Without making major changes to any other campaign, we saw conversions from other campaigns begin to fall off as a result.

2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000

Clicks in Poor Campaign

So We Pulled Back on the Campaign

Original Performance

Pulling Back on PoorPerforming Campaign

In this case, not only did reducing this “poor converting” campaign reduce direct conversions. It also:

• Reduced the search interest in other campaigns by 10%.

• Reduced the conversion rate in other search campaigns by 26%.

• Reduced the conversion rate of all website traffic by 12%.

• Total online sales suffered an 18% drop.

Token Funnel Slide

These searchers

Become prospects

Become customers*! *But not always in

1 click

Attribution is Critical

89% Of marketers believe attribution is important.

Source: AdRoll

But Most Aren’t Thinking With It

But 66%of marketers use a single-touch attribution model

Source: AdRoll

We all say we value attribution, but we clearly don’t know how to.

Attribution Hat TrickToday’s 3 Goals:1. Discover Full Funnel Insight with

Conversion Paths2. Choosing the Right Attribution

Model3. Attributing Online Action to Offline

Marketing

Follow Conversion Paths

#1:Keep your eye on

the ball

Different Campaigns Need to Play Different Positions

Some assist.

They create new opportunities with new audiences and bring them closer to your goal.

Some convert.

They work with your core audience and bring them directly to your goal.

We Need To Use Smarter Metrics

Conversion paths available on the Campaign, Ad Group, Keyword, & Search Query levels!

Different Campaigns Need to Play Different Positions

These are your assisted conversions.

They create new opportunities with new audiences and bring them closer to your goal.

These are your direct conversions (last click).

They work with your core audience and bring them directly to your goal.

Valuing Campaigns For What They’re Worth

Assisted conversions can be integrated into your decision metrics:

Choosing The Right Attribution Model

#2:Know the Rules of

the Game

Not All Assists Are Worth The Same

Individual assists worth LESS

Individual assists worth MORE

Not All Assists Are Worth The Same

Individual assists worth LESS

Individual assists worth MORE

Products or services with a short buying cycle or low profit margins on advertising.

Products or services with a long buying cycle or high profit margins on advertising.

Google Attribution ModelsModel First Click Value Middle Clicks Value Last Click Value

Last Interaction(Default for Google Analytics)

0% 0% 100%

Last Non-Direct Click 0% 100% (All on the last non-direct click)

0% (If Direct)

Last AdWords Click(Default for AdWords)

0% 100% (All on the last AdWords click)

0% (If not AdWords)

First Interaction 100% 0% 0%

Linear Equal Equal Equal

Time Decay Least More MostPosition Based 40% 20% (Split Evenly) 40%

Data Driven(Available within GA Premium – soon to be rolled out further)

Based on source Based on source Based on source

Position Based Position based modeling heavily values the first

and last clicks Ideal when your campaigns are designed to

educate about your product. Great for when you’re trying to create a demand for

your niche.

Time Decay Time Decay modeling heavily values the most

recent clicks. Ideal when your campaigns are designed to

differentiate yourself from competitors. Great if you have several campaigns targeting the

same users while they’re evaluating their potential purchase.

Comparing Models

Work Other Channels Into Your Model

#3:Be a Team

Player

We Live in A Multi-Device World

Offline Media Creates Online Action

Website Visitors Following Regional TV Buy

Active Website Visitors

2:29 – 6x active users

1:55 - Ad airs

2:02 – 6x active users

2:23 – Traffic 10% Elevated. Ad airs.

2:46 – Traffic 20% Elevated.

Think Mobile First

We’re Looking At Multiple Screens – At the Same Time!

Source: “The New Multi-Screen World Study”,

Think With Google, 2012

Mobile users are 3x more likely

to respond to a commercial

Recap1. Use Conversion Paths & Assisted

Conversion metrics to fully value your campaigns.

2. Find an Attribution Model that aligns with your marketing goals

3. Value other channels for their contribution