Copyright ©2015 Pearson Education, Inc.11-1 Chapter 10 Motivating and Rewarding Employees.

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Chapter10Motivating and Rewarding Employees

Learning Outcomes

• Define and explain motivation. • Compare and contrast early theories of

motivation.• Compare and contrast contemporary theories of

motivation. • Discuss current issues in motivating employees.

11.1Define and explain motivation.

What is Motivation?

1. Energy2. Direction3. Persistence

11.2Compare and contrast early theories of motivation.

Maslow’s Hierarchy of Needs

McGregor’s Theory X and Theory Y

Theory X:•Little ambition•Dislike work•Avoid responsibility•Must be closely controlled

Theory Y:•Enjoy work•Seek and accept responsibility•Exercise self-direction

Herzberg’s Two-Factor Theory

Satisfaction vs. Dissatisfaction

McClelland’s Three-Needs Theory

Three acquired needs are work motives:1. Need for achievement2. Need for power3. Need for affiliation

11.3 Compare and contrast contemporary theories of motivation.

Goal-Setting Theory

Influences on Job Performance

• Feedback• Goal commitment• Adequate self-efficacy• National culture

Job Characteristics Model

Job Design and Motivation

Internal rewards are obtained when an employee learns that he or she personally has performed well on a task he or she cares about.

Guidelines for Job Redesign

Equity Theory

Expectancy Theory

Integrating Motivation Theories

A Closer Look at the Model

11.4Discuss current issues in motivating employees.

Current Issues

Country Culture and Motivation

Managers can’t assume that motivational programs that work in one geographic location are going to work in others.

Cross-Cultural Differences & Consistencies

Unique Groups of Workers

Motivating:1. Diverse employees2. Professionals3. Contingent workers

Unique Groups of Workers (cont.)

Motivating:1. Diverse employees2. Professionals3. Contingent workers

Designing Appropriate Rewards Programs

• Open-book management• Employee recognition programs

Pay-for-Performance

Low-Cost Rewards Program

• Clarify role in organization• Keep communication open• Show individual company cares

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