We do not do different things…

We do things differently….

We are Service Oriented…

2002

April 9th

Intrusion

Alarm,

CMS

2015

Turnkey

Solutions190 employees 11

cities

Our Journey

• Service oriented company with strong engineering design,

execution and aftersales service.

• Clients spread across various sectors; IT / ITES, Financial,

Commercial, Healthcare, Pharma, Defence, etc.,

• Attending to Pan India reach.

• About 190 Staff that are technically certified and give their

best every day.

• Using IT Systems for transparency and quick decision

making, resulting in high degree of Customer Satisfaction

• Hyderabad

• Chennai

• Mumbai

• Pune

• Bangalore

• Kolkata

• Delhi

…more

OEM Partners for Service

Government

• CCE R&D

• DRDO

• BDL

• ISRO

• Chennai Port

Corporate• Facebook

• Goldman Sacs

• Virtusa Software

• Accenture

• Morgan Stanley

• Mylan Pharma

• IGate

• Texas Instruments

Our Clients

Commercial

• Shoppers Stop

• Khazana Jewellers

• Inox Leisure Ltd.,

• Inorbit Mall

• The Platina

Builders• Jayabheri Properties

• Ambience Properties

• Hub Town

• Manjeera

• Hiranandani

• … many more

We Understand Our Customer

We clearly understand both Implicit & Explicit

requirements…

•Implicit Needs:– Urgent need, proper documentation, zero escalation,

knowledgeable team, ample man power, management

involvement etc.,

•Explicit Needs: – Contractual obligation of delivery within time lines and within the

cost

Vision & Mission

Our Vision is to ensure every place in this world has safety and

security systems that are working to their fullest potential.

Our Mission is to achieve every milestone through professional

approach; engineering value addition; while ensuring customer

satisfaction and welfare of people and community we serve.

We are One Face

• Company history (founders, belief’s,

commitment’s,…)

• Attitude of people

• Experience of employees

• Achievements

• Company Values

• OEM partners

Our Differentiators

Management Team

Well educated and hands-on management with varied

experience

•Ravi Chennupati

– Masters in Information Technology

•Shashank K.

– Masters in Business Administration

… and many other strongly motivated professional

teams that are aligned to a common Vision…

People - Attitude

• Sense of Ownership

• Self Respect

• Confidence

• Relation and trust building

• Active Listening & Learning

• Attention to details

Our Experience

• Similar business since 12 + + years…

• Servicing thousands of clients…

• Hands-on involvement from the core

management team

• Serving MNC and Domestic big name

clients in various segments

• Experienced and Certified in various

systems…

Company Values

“We are a strong process driven company

with a personal approach”.

•We believe values as the fundamentals of a

company.

•5 Values - We strongly believe, practice and are

divine to us.

Company Values

• We value PEOPLE.

• We take responsibility for QUALITY.

• We deliver CUSTOMER satisfaction ...

• We take Ownership...

• We believe in Technical Excellence…

Organization Chart(For basic understanding)

CMD

GM Sales & Service

Regional Managers

All Regional Sales

Operations Head

All Regional Service Leaders

VP Finance & Accounts

All Regional accounts team

General Manager HR

& Admin

GM Presales & Design

Engineering

Design & Estimation

Team

Engineering Support Team

Our Belief

Service Excellence

Right People

Right Process

Right ToolsRight

Attitude

Data Transparency

What is E-CARE Service ?

We Unleash IT Technology for, Next Customer Experience

•Fire & Security – 100% Care

– Trained, Certified and motivated staff

– Support wide-range of OEM Makes & Models

– Strong internal measurable for TAT & SLA’s

– Clear escalation matrix

•Tools & Tackles

– IT Systems for process support

– eCare Portal for Ticket Management & Preventive

Maintenance

– Audit report available for all tickets and actions

Design, Engineering & Site Audit

Preventive Maintenance

Break-down Service Calls

Value Adds (fire drills, trainings, certifications, etc.,)

Service Audit Reports (ticket, preventive, uptime, etc.,)

Service Offering

Our Internal Measurable

• Preventive Maintenance

• Service Call

• Re-Open Call

Ticket Generated

• Response Time

• Action Performed

Person Respond • Ticket Ageing

• Customer Feedback

Ticket Closed

… we like to challenge ourselves

24 X 7 Call

Center

Ticket #Action Log & Ageing

Respond

Customer Feedbac

kClose

E-CARE Online• ALL Breakdown & Preventive Maintenance starts with Ticket#

• Every Action from our Personnel… with Date & Time is logged

• Customer Acknowledgement is recorded

• Service Reports are stored for further reference

Our Value PropositionStrong Coordination process for high customer experience

• Easy Ticket Logging & Inquiry

–24 X 7 Call center (98483 98483)

–Phone Call, Email

–Online Portal (in-progress…)

• Clear Measurable using IT Systems

–100% Service Guarantee. Rain & Shine..

–TAT & Up-Time management (response & resolution)

–All ticket action details and logs

• Other Services

–Manage Client specific SLA’s

–Value Added Services (extension works, drills, trainings, BMS room manning,

provide system audit reports…)

–Healthy maintenance result in long equipment life

• … hundreds of Other Big Clients are already trusting us…

Our Achievements

• We proudly service customers since 2002

• FAS in a Campus… - 13 buildings in vast campus are

networked and commissioned

• AMC renewal of more than 8 years for one of the big

SEZ campus…

• 10 lakhs sft., 13 floors hospital with complex IBMS / FAS

/ IP CCTV has been installed and AMC sign-up.

• Defense projects (Navy, DRDO, BDL, CCE R&D)

• Pan India AMC for Several MNC’s. (Like, GoldmanSacs, Texas

Instruments, Accenture, Hexaware, Serco, and many more…)

Day on day… we Continue...

To Achieve

• Explicit Needs

• Implicit Needs

• Mission

• Vision

With Direction

• Attitude

• Experience

• Values

• Strong sense of feel

you decide…

…we respond…

“Safety & Security…

100% Care”