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Imran RazzaqDirector of Cloud Services, CEE Public Sector20th November 2014
Citizens and businessesexpect improved servicesand deeper engagement
Workers expect easy touse tools, applications, &devices that workanywhere, anytime
Leaders expect greaterinsight, accountability,privacy, & compliance
A new era of opportunity as ICT becomes the key enabler for changeTechnology Megatrends
CloudCloudCloudSocial Big dataMobility
By 2016, smartphonesand tablets will put power in the
pockets ofa billion global citizens.
Millennials will make up
75% of the
American workforce by
2025
Digital content will grow to
8ZB by 2015,an increase of 4x in just 4 years
70%of organizations are either using
or investigating cloudcomputing solutions
Cloud EconomicsHow National governments can benefit from Cloud Computing
4
Clouds come in different shapes
Public Clouds Private Clouds Hybrid Clouds
The need for Hybrid Cloud
Cloud assessment – Benefits versus Risk
Emerging National Cloud Strategy Focus
7Microsoft Confidential shared under NDA 7
National Cloud is a nationwide infrastructure platform
Why should you consider National Cloud?
• Build IT skills andcapabilities in Bulgaria
• Support Local IT industry
• Legal & Regulatoryrequirements to keepcertain data within Bulgaria
• Need to retain certainsensitive data in Bulgaria(National Interest)
NationalCompetitiveness
• Agility – deliver newservices at speed
• Creating a service culture inIT – service orientedapproach
• Meet the need of Citizens -Deliver a roadmap ofcitizen services that savetime and money for citizensand justify taxes
Creating a serviceculture
• Significant cost basereduction
• Flexible licensing structure
• Deliver time saving servicesto employees to improveproductivity
• Automate processes whichreduce waste and overhead
Trasformative1 2 3• Build IT skills and
capabilities in Bulgaria
• Support Local IT industry
• Legal & Regulatoryrequirements to keepcertain data within Bulgaria
• Need to retain certainsensitive data in Bulgaria(National Interest)
• Agility – deliver newservices at speed
• Creating a service culture inIT – service orientedapproach
• Meet the need of Citizens -Deliver a roadmap ofcitizen services that savetime and money for citizensand justify taxes
• Significant cost basereduction
• Flexible licensing structure
• Deliver time saving servicesto employees to improveproductivity
• Automate processes whichreduce waste and overhead
Example of a National Cloud vision – Ireland
Why Microsoft – Vision of hybrid National Cloud OS
IntuneUnix/LinuxVMSSQL
VirtualDesktop
Unix/LinuxVMSSQL
VirtualDesktop
Unix/LinuxVMS
• $15 Bn investment in cloudinfrastructure to date
• 200+ services, 24x7• 10 Geo-distributed DC’s• Rapid modular model• Avg DC size 16.6k Sq ft, Avg
MS DC 3,642k Sq ft• 2.5bn Gigabytes (14,400
times the Netflix catalogue)• 20 trillion floating point
operations per second
• Federated operationscenters 24x7
• Highly secure, compliantinfrastructure
• FISMA certified, SAS70/SSAE 16, and ISO 27001compliant, EU ModelClauses
• Article 29 WP Endorsement• Carbon footprint reduction• 99.9% uptime, financially
backed SLAs
Why Microsoft - Cloud Credentials
• >15 years in consumer andbusiness services
• 1 petabyte+ per month ofupdates via Windows Update
• Windows Azure: used bycustomers in 104 countries
• Office Web Apps: 50M users• 30,000+ engineers involved
in cloud-based activities• 2,000+ people in cloud
infrastructure engineeringand operations
• $15 Bn investment in cloudinfrastructure to date
• 200+ services, 24x7• 10 Geo-distributed DC’s• Rapid modular model• Avg DC size 16.6k Sq ft, Avg
MS DC 3,642k Sq ft• 2.5bn Gigabytes (14,400
times the Netflix catalogue)• 20 trillion floating point
operations per second
• Federated operationscenters 24x7
• Highly secure, compliantinfrastructure
• FISMA certified, SAS70/SSAE 16, and ISO 27001compliant, EU ModelClauses
• Article 29 WP Endorsement• Carbon footprint reduction• 99.9% uptime, financially
backed SLAs
• >15 years in consumer andbusiness services
• 1 petabyte+ per month ofupdates via Windows Update
• Windows Azure: used bycustomers in 104 countries
• Office Web Apps: 50M users• 30,000+ engineers involved
in cloud-based activities• 2,000+ people in cloud
infrastructure engineeringand operations
Governments buy national cloud in three ways
• Government serviceregistry
• Government managescertification process , SLAand commercialrequirements
• Managed in data centersby Cloud Providers
• Leverage economies ofscale and innovation ofcloud provider
Governmentprocurementframework
• Transform existinggovernment departmentsinto cloud providers
• Hosted in government datacenters
• Highly secure environment
• Necessity to continuouslyinnovate and drive costsdown
Government asservice provider
• Hosted in ‘trusted partner’datacenter in country
• Strong partnershipbetween partner andgovernment
• Service registry throughservice provider
• Leverage innovation ofservice provider whileretaining some control
Government-sponsorednational cloud1 2 3
• Government serviceregistry
• Government managescertification process , SLAand commercialrequirements
• Managed in data centersby Cloud Providers
• Leverage economies ofscale and innovation ofcloud provider
• Transform existinggovernment departmentsinto cloud providers
• Hosted in government datacenters
• Highly secure environment
• Necessity to continuouslyinnovate and drive costsdown
• Hosted in ‘trusted partner’datacenter in country
• Strong partnershipbetween partner andgovernment
• Service registry throughservice provider
• Leverage innovation ofservice provider whileretaining some control
FCO Services, which provides ITservices to the UK Government, isstandardizing on Hyper-V inWindows Server 2012 R2 as itssingle virtualization technologybecause of enhanced Linux supportand other improvements.
UK Government IT Services SavesMoney by Running Windows and LinuxLoads on Hyper-VSituation
Solution
Benefits
FCO Services didn’t want to have two hypervisors,and it wanted better virtualized Linux support.
It is standardizing on Hyper-V in Windows Server2012 R2, which also provides great Linux support.
o Standardize on a single hypervisor.
o Eliminate dual-hypervisor management andlicensing costs.
o Reduce memory costs and improveinfrastructure utilization.
Transform thedata center
FCO Services, which provides ITservices to the UK Government, isstandardizing on Hyper-V inWindows Server 2012 R2 as itssingle virtualization technologybecause of enhanced Linux supportand other improvements.
o Standardize on a single hypervisor.
o Eliminate dual-hypervisor management andlicensing costs.
o Reduce memory costs and improveinfrastructure utilization.
“Hyper-V and System Center 2012 R2 match if not exceedanything we get from our current virtualization solution.
This will enable us to standardize on the Microsoftplatform, which is where most of our IT investment is.”
Greg BaileyCloud Services Architect
Why choose it• Data privacy, security, and sovereignty• Support local industry
Three scenarios• RFP process to choose provider for
each service• Two consortia, each comprising a local
service provider (Telco) and a localsystem integrator
• Government choice
How to succeed• Choose the right partners• Perform due diligence• Focus on joint GTM
Government specifies desired cloudservices and chooses in-country cloudservice provider or bids out initialworkload to their private sector.
Why choose it• Data privacy, security, and sovereignty• Support local industry
Three scenarios• RFP process to choose provider for
each service• Two consortia, each comprising a local
service provider (Telco) and a localsystem integrator
• Government choice
How to succeed• Choose the right partners• Perform due diligence• Focus on joint GTM
• Rostelecom• They are the partially
state owned (51%)Telco services providerin Russia
• Delivering Voice and IPservices across a fibrebackbone stretching160,000Km acrossRussia
• 29.2m Fixed linesubscribers, 12.4mMobile subscribers and7.4m Fixed Broadbandcustomers, 6.6m PayTV customers
• Launched O7.com inMarch 2012 to deliverCloud Services – SaaS,PaaS and IaaS
Challenge
• Cloud Penetration inRussia has been slow,particularly in PublicSector
• Government andRostelecom sawopportunity to drivesavings by using asingle extensible cloudinfrastructure todeliver a standardisedset of services to thePublic Sector on a payas you go basis
• Rostelecom hadexisting network ofdatacentres and alsodelivered voice anddata to Public Sector
Solution
• Rostelecom decided tocreate their own PrivateCloud using Microsofttechnology
• Virtualisation andcentralised managementproviding dynamic control
• Network of 3 datacentreacross Russia
• Solution delivered is“Virtual Office” –Exchange, Sharepoint andLync delivered out of a RTdatacentre – launched inJune 2013
• RT also able to providedevices and other servicesas well as a service wrap
Impact/ Outcome
• Solution gaining tractionwith customers at both theSMB and Large Ministrylevel – good pipeline ofopportunities
• Govt depts. no longerwasting time in traditionalplanning, procurement –GPP
• Rostelecom able to leveragebilling and customerrelationship with virtuallyevery PS organisation inRussia
• Customers have “one throatto choke” in Rostelecom
• Cloud adoption beginningto take off
• Rostelecom• They are the partially
state owned (51%)Telco services providerin Russia
• Delivering Voice and IPservices across a fibrebackbone stretching160,000Km acrossRussia
• 29.2m Fixed linesubscribers, 12.4mMobile subscribers and7.4m Fixed Broadbandcustomers, 6.6m PayTV customers
• Launched O7.com inMarch 2012 to deliverCloud Services – SaaS,PaaS and IaaS
• Cloud Penetration inRussia has been slow,particularly in PublicSector
• Government andRostelecom sawopportunity to drivesavings by using asingle extensible cloudinfrastructure todeliver a standardisedset of services to thePublic Sector on a payas you go basis
• Rostelecom hadexisting network ofdatacentres and alsodelivered voice anddata to Public Sector
• Rostelecom decided tocreate their own PrivateCloud using Microsofttechnology
• Virtualisation andcentralised managementproviding dynamic control
• Network of 3 datacentreacross Russia
• Solution delivered is“Virtual Office” –Exchange, Sharepoint andLync delivered out of a RTdatacentre – launched inJune 2013
• RT also able to providedevices and other servicesas well as a service wrap
• Solution gaining tractionwith customers at both theSMB and Large Ministrylevel – good pipeline ofopportunities
• Govt depts. no longerwasting time in traditionalplanning, procurement –GPP
• Rostelecom able to leveragebilling and customerrelationship with virtuallyevery PS organisation inRussia
• Customers have “one throatto choke” in Rostelecom
• Cloud adoption beginningto take off
Why choose it• Data sovereignty, privacy, security• Local IT industry immaturity• Global competitiveness
How it works• Self-assessment• Central procurement agency• Government mandate
How to support success• Engage expert high-level service
provider to help you assess,understand budget constraints, andcreate a plan to realize immediatesavings from national cloud
Government in emergingmarkets build their own nationalclouds in the absence of capablelocal IT providers.
Why choose it• Data sovereignty, privacy, security• Local IT industry immaturity• Global competitiveness
How it works• Self-assessment• Central procurement agency• Government mandate
How to support success• Engage expert high-level service
provider to help you assess,understand budget constraints, andcreate a plan to realize immediatesavings from national cloud
• Council of Ministers inBosnia HerzegovinaResponsible theoversight of over 40GovernmentInstitutions – including9 key ministries
• setting standards andfor co-ordinatingbusiness criticalgovernment ITinitiatives
Challenge
• A fragmented anddistributed ITinfrastructure acrossGovernment
• EU funded project toCentraliseinfrastructure, create aGovernment networkand standardise e-mail
• Wanted a work flowapplication to capturethe workings ofGovernment
• Wanted to save moneyand build a secureinfrastructure
Solution
• Decided to create theirown Private Cloud usingMicrosoft technology –Windows Server DC 2012,System Center Server2012 and Hyper-V
• Virtualisation andcentralised managementproviding dynamic control
• Built their own datacentre• Migrated from Exchange
2007 to 2010 seamlessly• Serving over 5,000
employees with• All services delivered off
50 Virtual servers•
Impact/ Outcome
• Govt depts. no longerwasting time in traditionalplanning, procurement
• Provisioning time reducedby 80%
• Savings of over severalhundred thousand Euros
• Significant improvement inBusiness agility –provisioning of Virtualmachines takes minutesrather than hours
• Will look to deliver otherline of businessapplications on the sa
• Council of Ministers inBosnia HerzegovinaResponsible theoversight of over 40GovernmentInstitutions – including9 key ministries
• setting standards andfor co-ordinatingbusiness criticalgovernment ITinitiatives
• A fragmented anddistributed ITinfrastructure acrossGovernment
• EU funded project toCentraliseinfrastructure, create aGovernment networkand standardise e-mail
• Wanted a work flowapplication to capturethe workings ofGovernment
• Wanted to save moneyand build a secureinfrastructure
• Decided to create theirown Private Cloud usingMicrosoft technology –Windows Server DC 2012,System Center Server2012 and Hyper-V
• Virtualisation andcentralised managementproviding dynamic control
• Built their own datacentre• Migrated from Exchange
2007 to 2010 seamlessly• Serving over 5,000
employees with• All services delivered off
50 Virtual servers•
• Govt depts. no longerwasting time in traditionalplanning, procurement
• Provisioning time reducedby 80%
• Savings of over severalhundred thousand Euros
• Significant improvement inBusiness agility –provisioning of Virtualmachines takes minutesrather than hours
• Will look to deliver otherline of businessapplications on the sa
Case Studies – Italy & Hong Kong
5 bidders:only one MSFTon MSFT
Italy | CONSIP – Telecom Italia Hong Kong | GovCloud – Atos
Keys to success of the win:• Exec relationships (PS-IMDM)• Partner across MSFT (Services, OC, LCA,
STU, PTU, Corp, Business Desk)• “Win the App to win the metal”
Keys to success of the win:• “Win the App to win the metal”• End-to-end support• Strong Customer Exec relationships• Partner across MSFT
Email asa Service:400k users
4 bidders:only one MSFTon MSFT
SharePointas a Service:68k users
Keys to success of the deployment:• Central procurement mandate• BG supported architecture• Show them how to make money with Public
Cloud
Keys to success of the deployment:• Central procurement mandate• Need BG supported architecture• Licensing changes to support <1000
implementation
Keys to success of the win:• Exec relationships (PS-IMDM)• Partner across MSFT (Services, OC, LCA,
STU, PTU, Corp, Business Desk)• “Win the App to win the metal”
Keys to success of the win:• “Win the App to win the metal”• End-to-end support• Strong Customer Exec relationships• Partner across MSFT
Why choose it• Cost savings• Strategic focus
How it works• Central procurement agency• Well-established data security and
privacy rules• Vendor standards
How to support success• Understand pressure to ‘be in’ versus
true channel opportunity• Assess co-selling motions• Advise on procurement policies
Government in highly developedsocieties pre-certify multiple cloudvendors so departments and agenciescan procure services quickly.
Why choose it• Cost savings• Strategic focus
How it works• Central procurement agency• Well-established data security and
privacy rules• Vendor standards
How to support success• Understand pressure to ‘be in’ versus
true channel opportunity• Assess co-selling motions• Advise on procurement policies
• Cloud First policy –directive from theGovernment – CabinetOffice and Businessand EnterpriseMinister
• Set up a Cloud storewith the intentionsimplifying theacquisition of Cloudservices and reducingthe cost to theExchequer
• It is really aprocurementframework
Challenge
• Wanted to simplify thepurchasing of cloudservices whilstproviding departmentswith Freedom ofChoice
• Broad range ofsuppliers, includingMSFT, Google, AWS,SF.com, VMware aswell outsourcers suchas Outsourcery, Capita,CSC and BT engagedacross the variousGovernmentdepartments
• Wanted to integratesupplier services tocloud store butcomplexity too great
Solution
• Created a Procurementframework – no need fortenders
• Not a “store” like Appsstore where you buy andprovision services
• Effectively a catalogue ofServices
• Offer IaaS, PaaS and SaaSfrom over 70 providers –including consultingservices
• In terms of Microsoft, notEA framework, but anagreement on price withfulfilment via a LAR
• New customers withoutan EA can easily use thisagreement without goingthrough a newprocurement process
Impact/ Outcome
• Volume of transactions viathe Cloudstore is low
• Too much choice –confusion
• There are also otherGovernment departmentsproviding services (e.g.)Foreign & Commonwealthoffer their own Office 365like service
• No real standardisation ofservices
• Government nowreconsidering theeffectiveness of the Cloudstore and looking at a newmodel
• Cloud First policy –directive from theGovernment – CabinetOffice and Businessand EnterpriseMinister
• Set up a Cloud storewith the intentionsimplifying theacquisition of Cloudservices and reducingthe cost to theExchequer
• It is really aprocurementframework
• Wanted to simplify thepurchasing of cloudservices whilstproviding departmentswith Freedom ofChoice
• Broad range ofsuppliers, includingMSFT, Google, AWS,SF.com, VMware aswell outsourcers suchas Outsourcery, Capita,CSC and BT engagedacross the variousGovernmentdepartments
• Wanted to integratesupplier services tocloud store butcomplexity too great
• Created a Procurementframework – no need fortenders
• Not a “store” like Appsstore where you buy andprovision services
• Effectively a catalogue ofServices
• Offer IaaS, PaaS and SaaSfrom over 70 providers –including consultingservices
• In terms of Microsoft, notEA framework, but anagreement on price withfulfilment via a LAR
• New customers withoutan EA can easily use thisagreement without goingthrough a newprocurement process
• Volume of transactions viathe Cloudstore is low
• Too much choice –confusion
• There are also otherGovernment departmentsproviding services (e.g.)Foreign & Commonwealthoffer their own Office 365like service
• No real standardisation ofservices
• Government nowreconsidering theeffectiveness of the Cloudstore and looking at a newmodel
Government as a service provider
Government-sponsoredNational Cloud
Making the right cloud buying choice
CON
TRO
L
SEN
SITI
VITY
High(In-house)
High(Internal Use Only)
“Build it andthey willcome”
“Build it andthey willcome”
“ProcurementMandate isthe best way”
“ProcurementMandate isthe best way”Government-sponsored
National Cloud
Governmentcloud framework
CON
TRO
L
SEN
SITI
VITY
COST*
Low(External)
Low(Public domain)
$3-10/user/month(Public cloud)
$30-100+/user/month(Private cloud)
*Example of costs for Office as a service