Crafting The User Centered Library

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Crafting the User-Centered Library

Cliff Landis, Technology LibrarianValdosta State University

clifflandis.net

CONSTANT EVOLUTIONhttp://www.flickr.com/photos/55456073@N00/301678287/

GATHERING THE TOOLS

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Surveys

Focus Groups

• http://www.useit.com/• You only need a few

people.• Get someone else to

moderate.• You only need a few

questions.

User Observations

Conversations!

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Drawing them in

1.Have something to offer

2.Get OUT of your library

3.Remember, everyone loves to give their opinions!

Embrace the power of selling out (just a little bit)

IT’S SWAG-TASTIC!

Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

IMPLEMENTATION

Remember,

something will go wrong.

Now that you’ve found out what they want and need…

Getting the Boss’ buy-in

Data-driven results

MAKING IT “PUBLISHABLE”

All that boring stuff

The Practice of Social Research by Earl R. Babbie

Reliability, Validity, Methodology, etc.

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Go ahead and do it half-assed!

Don’t wait! (You need the data)

You can always refine and redo(And remember, you’re human too!)

BEING USER-CENTRIC

Your library.

BEING USER-CENTRIC

Your library.

MySpace

Facebook

They were right—the whole world really does revolve around them…

CLIFFLANDIS.NEThttp://www.flickr.com/photos/45082883@N00/223839049/

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