Creating an Award-Winning Entry - IT Service & Support Awards 2014

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©SDI 2013 www.servicedeskinstitute.com

All you need to know to enter

www.servicedeskinstitute.com

Your Host

Tessa Troubridge

Managing Director - SDI

Joining Tessa today

Adrian Chiffi

Today’s Goals

• What are the categories?• How do the awards work?• What are the judging criteria?• What do judges look for?• Top tips

What do we reward?• IT Service & Support Awards 2014

• Best Service Desk• Best Small Desk• Best Large Desk

• Best Managed Desk• Best Vendor

What are the prizes?• £1000 Best Large Desk• £1000 Best Small Desk• £1000 Best Managed Desk • £500 to charity Best Vendor• A trophy

plus all that prestige!

How do the awards work?

What must I do?

Judging Criteria

• Leadership• Policy and Strategy• People Management• Resources

• Process• People Satisfaction• Customer Satisfaction• Performance Results• Social Responsibility

Timings – the 2014 hot dates!Submission Deadline March 15Finalists notified 16 April Site Visits Large/small desks 12-14 MayManaged desk19-21 MayInterview Panel 28 May

the BIG day Tuesday 17 June 2014

Site Visit?Interview?

The Conference

17 and 18 June 2014

Hilton Metropole - BirminghamThe 3 team finalists will participate in a live - on stage - finalists ‘’Question Time’ panel

The Awards Dinner

Why enter?

Winning an SDI award: • Provides recognition and reward• Generates a positive team

climate• Demonstrates that people are

valued and recognised• Is a reason to be proud• Builds confidence

• The process of writing the submission is satisfying• Learn about themselves and the business• The submission documents:

• what they do • what they don’t do• What they’ve done

• Produces a reference document• It’s a team building exercise

Why enter?

What’s the effect of winning?

• A real buzz on the desk• Morale rockets• A real sense of achievement• Promotes their success

• Tell their customers• Email footer• Poster

How long does a submission take?

How long is a piece of string?• Winners spend time

• 10 -14 man days not unusual• Sometimes longer• Over a 3-4 month period

• Winners manage the project

But it’s worth it!

What’s next?

Visit our website to register your interest for the awards, hear from this year’s winners and get all the other information you need:

http://www.servicedeskinstitute.com/events/it-service-excellence-awards/

How do they celebrate?• Team activities

• Day at the races• Dinner• Party – invite people from the business• Go-carting• WII

Top Tips• Start at the beginning -

review the SDI standards

• Involve the team and the business

• Create a plan • Allocate roles and

responsibilities• Give targets

Top Tips• Use evidence and document

innovation

• Document service differentiation

• Provide charts and pictures

• Demonstrate the personality of the desk

• Leave contingency time

Questions

Creating an Award-Winning Entry - IT Service & Support Awards 2014

Technology