Demystify Microsoft Dynamics CRM - Sales with Social Listening

Tuesday June 24th , 2014

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Agenda

About Emtec, Inc.

Dynamics CRM Road Map of Innovation

Social Listening Overview

Demo

How Can you Take Advantage of Dynamics Social Listening?

Q & A

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About Emtec, Inc.

Emtec Around the World

US Locations

•Radnor, PA (HQ)

•Atlanta, GA

•Chicago, IL

•Dayton, OH

• Jacksonville, FL

•Herndon, VA

•Minneapolis, MN

•Oakbrook, IL

•St. Louis, MO

Global Offices

•Toronto, Canada

•Ottawa, Canada

•Pune, India

•Bangalore, India

Emtec: ‘Big enough to do the work, small enough to care’

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Emtec Services at a Glance

• Emtec has completed more than 1,100 Package

Application engagements, including:

• 186 Microsoft Dynamics and more than 255 projects

• 200+ Oracle clients with more than 415 engagements

• 206 EPM / Hyperion & OBIEE clients and 323

engagements

• Emtec is a premier provider of SaaS and Emerging

technologies market, including 51 Salesforce Clients

with more than 75 engagements

• Emtec has performed more than 6.3M hours of

application development and maintenance work

ranging from Business Analysis to Product

Development

• Emtec has served more than 565 Infrastructure

services clients where we have:

• Deployed more than 1.85M servers, personal computers,

tablets and mobile devices

• Installed more than 925 Exabyte of storage

Triaged more than 30,000 L1 support incidents

• Service management solutions for more than 125 clients

Emtec Quick Facts

Serving clients for over 46

years

Our consultants have an

average of 14 years of

experience

~45% have advanced

certifications

12 locations, including 6

development centers

73% of our PMs,

Architects and Consultants have prior

experience with Tier 1

consultancies

Over 650full-time

professionals

$200 M IT Services Provider

Voted one of the Top 100 Places

to Work by Crain’s

Chicago in 2012

Regularly compete & win against larger

IT service providers

Microsoft Practice

• Dynamics CRM

• Dynamics ERP (GP & AX)

• SharePoint

• .NET Development

• Integrations

• Business Intelligence

• SQL Server (SSRS, SSIS, SSAS)

• Infrastructure

• Business Analysis

• Project Management

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Emtec Microsoft Dynamics CRM Practice

• Success – we have implemented over 300 successful projects and bring a

wealth of real world experience to each engagement.

• Global Delivery Capabilities – we provide multiple delivery model options

ranging from all on-shore to an on-shore / off-shore combination. Our off-shore

resources are also certified professionals in Dynamics CRM, Salesforce,

SharePoint, .NET, and data migration/integration tools and technologies.

• ISO 9001:2008 certified – demonstrates our focus on quality management

• Gartner/AMR Certified in Financial Services & Professional Services

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Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Emtec Microsoft Dynamics CRM Practice

• Holistic approach – ensures higher ROI on our

engagements

• On-Premise or Cloud – our client base ranges from

small CRM online projects to large multi-year, multi-

division, on premise implementations

• Depth – our practice consists of 15 certified

professionals, including some seasoned consultants with

experience dating back to Dynamics CRM 1.0

• Breadth – our practice brings complex CRM

implementation experience project management,

configuration, process analysis, server architecture, .NET

customization, business intelligence, integrations

6

Dynamics CRM Road Map of Innovation

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Dynamics CRM Road Map of Innovation

8

Social Listening Overview

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Listen and Analyze

10

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Monitor and Respond

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Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

How It Works

•Configure keyword searches of your brands & products

•Scours social network posts

–Twitter

–Facebook

–Blogs

–YouTube

•Analyzes keywords & phases in their native language

•Assesses each post as positive, negative or neutral

•Presents sentiment & post volume (buzz) trends in

easy-to-read charts

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Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Sentiment Engine

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DEMO

How Can you Take Advantage of Dynamics Social Listening?

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Pricing

16

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

For More Information

•http://www.microsoft.com/en-us/dynamics/crm-social.aspx

•Or search for: Dynamics Social Listening Get Started

–Free 30-Minute Trial

17

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Coming later this year

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Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

How to Connect with Emtec, Inc.

John Szuberla: 312-216-4915

John.Szuberla@emtecinc.com

www.emtecinc.com

Gary Christiansen: 312-216-4950

Gary.Christiansen@emtecinc.com

www.emtecinc.com

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Q & A

Thank you for attending!