Culture mash

transcript

Culture ClashMashLearning & working in a multi-generationalworkplace

Joyce Seitzinger

Faculty of HealthProfessional DayDeakin University

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Get everything at:http://tiny.cc/culturemash

Participate at:http://todaysmeet.com/CultureMash

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Joyce SeitzingerLecturer in Blended LearningHADUDutch/Kiwi living in Oz

1971 Born

1983 1st computer class

1988 1st computer at home

1993 1st personal computer and email

1997 1st job using a computer (Amnesty Intl)

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Joyce Seitzinger

1999 1st e-learning job

(Pretty much the same until)

2004 Masters in EdTech USQ, which used ‘social web’

2006 Master Thesis: Blogs, wikis & podcasts for learning

2007 joined Twitter

And now…

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Table Activity

• Large sheet of paper• Markers/Pens• Draw grid – 3 columns: A, B, C – 9 rows 1-9

• For each of the following 8 questions, each participant puts a large dot/star/heart in column corresponding to their own answer

Q1: In the last 24 hrs, have you read a physical newspaper?

A: Yes, I read the newspaper

(almost) every day.

B: Yes, but it’s not a routine.

C: No. I haven’t read a physical

newspaper.

Q2: Do you play video games? (incl Facebook games, app games, etc)

A: No, I never play video

games.

B: I sometimes play video

games.

C: I play a video game at least once a week.

Q3: Do you have an active profile on a social networking site?

A: No, I am not active on a social networking site.

B: I have one or two active

profiles.

C: I have an active profile on 3 or more social networking sites.

Q4: You are organizing a party. To invite people, you…

A: Call people or send invitations to their home.

B: Send an email (possibly with a nice poster/flyer

attached).

C: Set up a Facebook event.

Q5: When you are asleep, your mobile phone is…

A: Not in your bedroom.

B: Sometimes in the bedroom

C: Always in the bedroom

Q6: When you are running late for a meeting, you…

A: I’m never late for a meeting.

B: Email the meeting organizer

C: Text or message one or more people in

the meeting

Q7: When you need to write a document together with others, you…

A: Start by organizing a

meeting.

B: Start a Word document, and

then email others to add their input.

C: Start a collaborative document in

Google Docs, or other tool.

Q8: When do you first access the internet in the morning (includes checking email)?

A: When I get to the office.

B: Not immediately but within an hour of

waking up.

C: Within 10 minutes of waking up.

Q9: To find out what colleagues are working on…

A: Depend on meetings

B: Depend on meetings &

C: Meetings, email & Yammer

(more?)

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Pattern Recognition?

a printing plate that duplicated any typography

StereotypeFrom the Greek, stereos, "firm, solid” and typos "impression,”

hence "solid impression".

http://en.wikipedia.org/wiki/Stereotype#Etymology

Cc license http://w

.flickr.com/photos/gem

stone/3527108666

Clichéa cliché was a printing plate cast from movable type. This is also called a stereotype.

Allegedly, the French word "cliché" comes from the sound made when the molten stereotyping metal is poured onto the matrix to make a printing platehttp://en.wikipedia.org/wiki/Cliche#Origin

Cc license http://w

.flickr.com/photos/gem

stone/3527108666

FAIR WARNING: THE NEXT 5 MINUTES WILL BE RIFE WITH GENERALISATIONS, STEREOTYPES AND CLICHES.

http://www.dilbert.com/strips/comic/2013-06-29/

http://static2.hbr.org/cs/flatmm/five-gens-cs.jpg

Generation

Events that shaped them

Major invention in their time

Popular Technology

Shaped Them

Traditionalist

Prior to 1946

Hindenberg/WWII/Rise of suburbs

Baby boomer

1946-1964

Birth control/ Watergate/

Moon landing

Personal Computer

Television

1965-1976

Gulf War/AIDS/Berl

in Wall/Chernoby

Mobile phone

Personal Computer

Millennial

1977-1997

Mandela/ Diana/9/11/Gl

obal crisis /Obama

Google/Facebook

The Internet

Generation

Compelling messages in

formative years

Traditionalist

Make do or do without.Stay in line.

Sacrifice.Be heroic.

Consider the common

Baby boomer

Be anything you want to

be.Change the

world.Work well

with others.Live up to

expectation.Duck and

cover.

Don’t count on it.

Heroes don’t exist.

Get real.Take care of

yourself.Always ask

“why?”

Millennial

You are special.

Leave no one behind.

Connect 24/7.

Achieve now!

Serve your community.

Generation

Major trait

Other traits

Traditionalist

Loyalty

Sacrifice, discipline, respect for authority

Baby boomer

Competition

Competitive, hard work, long hours

Self-reliance

Eclectic, self-reliance,

free agent, work/life balance

Millennial

Immediacy

Community services,

collectivism, confidence, tolerance,

cyberliteracy

Generation

Motivated

Motivating messages

Traditionalist

When managers

connect their actions to the overall good

of the organization.

“Your perseve-rance is

valued and will be

rewarded.”

Baby boomer

By leaders who get them involved and

show how they can make a difference.

“Your opinion is valued.”“You can

work as long as you want

to.”

When allowed to get the job done on their

own (what might seem unorthodox)

schedule.

“Do it your way.”

Millennial

When their managers connect

their actions to their

personal and career goals.

“You will be working

with other bright,

creative people.”

Is it really generational?

33CRICOS Provider Code: 00113B

Parcel pickup

Hotel expectations

Meet in cafes

Use a common screen/backchann

el in a meeting

Regular meetings? Really?!?

Check mobile device during

Email lists are the worst…

Prefer public transport so I can work & connect

Work best in the evening

All my stuff is openly

available.

Digital visitors to Digital Residents a spectrum

Visitor

Residen

The internet is…

A space

http://techknow

tools.files.wordpress.com

/2009/11/visitor-vs-resident1.png?w=640

“Social media is like Pandora’s Box” – Prof. Grainne Conole

Hyperconnected employees customers, markets and institutions…“push the demands on some fundamental capabilities in an organization: the ability of individuals and teams to connect and communicate across the organization, reshape teams, workgroups, organizational units, processes and models, and learn and respond to changing needs.”

“to keep up with the demands of business, we (all generations) would need to become used to working in this way.”

http://www.forbes.com/sites/rawnshah/2011/04/20/working-with-five-generations-in-the-workplace/2/

cc licensed flickr photo by Will Lion: http://flickr.com/photos/will-lion/2595497078/

Not just information, technology too…

The two feed on each other…

cc licensed flickr photo by courosa: http://flickr.com/photos/courosa/2922421696/

My personal learning network (PLN) was my filter and my lifeline

about the tools

Blog. Cc license Martin Weller http://nogoodreason.typepad.co.uk/no_good_reason/2007/12/my-personal-wor.html

about the people

cc licensed flickr photo by shareski: http://flickr.com/photos/shareski/465487261/

about the people

You have the building blocks…

Flickr cc license by fragmented http://www.flickr.com/photos/fragmented/2645000094/

…how will you arrange them?

Flickr cc license by fragmented http://www.flickr.com/photos/fragmented/2645000094/

• Low Profile• Low

Communication• In your own time

• High Profile• Low

• Low Profile• Low

• High Profile• High

Communication• Streamed

Staff Room

Filing Cabinet

MagazinePortfolio

Design your PLN. Build your filter.

http://w

.flickr.com/photos/catspyjam

asnz/7089515065/

Connected employees and colleagues need to be aligned with each other, and with the organisational goals.

Harold Jarche www.jarche.com

“Organizations need to extend the notion of work beyond collaboration, beyond teams, and beyond the corporate fire wall. They need to make social networks, communities of practice, and narrative part of the work.”

Communities of Practice

High touch Low touch

Personal Personal coaching/conversationsAid in growing PLN

Provide resources/self help guides

Team Assist them with projects, provide team wide training

Design templates to support processes, design & development.

Create checklists and other support materials.

Community of Practice Facilitate meetings, webinars, etcCommunity management

Curate and informMicrolearningRun short courses/miniMOOCsProvide the community habitat

Network Broker relationships with experts

Microlearning,Identify MOOCs, external resources, OERs,

High touch Low touch

Personal Personal coaching/conversationsAid in growing PLN

Provide resources/self help guides

Team Assist them with projects, provide team wide training

Design templates to support processes, design & development.

Create checklists and other support materials.

Community of Practice Facilitate meetings, webinars, etcCommunity management

Curate and informMicrolearningRun short courses/miniMOOCsProvide the community habitat

Network Broker relationships with experts

MicrolearningIdentify MOOCs, external resources, OERs,

Maybe this approach can work

beyond learning?

We have a lot of different shaped potatoes. What mash are we gonna make?

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Scenario?

You’re organising a learning event for a mixed group of 80 colleagues…How would you tweak it so it worked for every one?– Traditionalist– Baby boomer– Gen X– Millenial– Digital visitors– Digital residents

http://todaysmeet.com/CultureMash

Hope I’ve given you enoughingredientsto make a tasty mash.Joyce Seitzinger@catspyjamasnz@netpraxFacebook: Netprax pageYammer: #netpraxjoyces@deakin.edu.au

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