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October, 2016

Culture Shift

Tammi Spayde

Vice President

Human Resources, Marketing, Facilities

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Two things we know for sure…

What is Organizational Culture?

it exists

it plays a crucial role in

shaping behavior

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Culture is how organizations do things

• Culture is shaped by values and beliefs

• Culture is reflected in people and behavior

• Culture is affected by what gets rewarded

Organizations of any size have more than one

What is Organizational Culture?

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What is Your Organizational Culture?

Think • About narratives you hear

• Rules of engagement

• How you work

Pick a word• What you value most

• Something to change

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Culture Shift

Groupthink

Longer development cycles

Committee decisions

Inward focus

Speed - responsive, action

Accountability - do what we say

Execution - prioritize & execute

Outward focus

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Framework – ADKAR Model

Awareness of the need for change

Desire to participate and support

Knowledge on how to change

Abilityto implement with skills and

behaviors

Reinforcement to sustain the change© 2012 Prosci and Bill Cigliano

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The power of current state

• The current state defines

who we are

• The current state is where we

have been successful

• The current state is comfortable

Understanding Culture Change

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Understanding Culture Change

The transition state

• Messy

• Disorganized

• Forces prioritization and change

• Emotionally charged

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The uncertainty of the

future state

• The future state is not fully defined

• The future state is worrisome

and exciting

• The future state may be great but

not match my goals

Understanding Culture Change

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Opening Day

• The future happens

• There is still work to do

• But you crossed the

threshold

Understanding Culture Change

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“OCLC used to be trying to do a lot of different things at once. Now we are

focusing our strategy toward a common vision and goals.”

“OCLC now has a clear focus on technology and infrastructure stability...but not in a vacuum…

it all ties back to our customers.”

“We use the same voice and have

the same heart for each other as

we do for our members.”

“Today at OCLC we are making more

meaningful connections with libraries daily.”

“OCLC used to be behind

the scenes. Now we are

front and center.”

“The ‘speed’ aspect of our culture of

action is visible in a lot of ways. Small

things like Concur and fewer emails.”

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CultureSpeed, Accountability, Execution

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