Customer Refund Integration Customer Refund Integration

in Oracle R12in Oracle R12Dave Trch

March 09

Dave Trch

TUSC

February 27, 2009

AgendaAgenda

� Customer Refunds Prior to R12

� R12 Integration Options Available

� R12 Manual Refund Process Example

� Required Setups – Manual Refund

� Automated Refunds

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� Automated Refunds

Customer Refunds Prior to R12Customer Refunds Prior to R12

� Prior to R12, there were essentially two refund options:� Manual processing:

� Create a debit memo in AR, apply the unapplied cash or credit

� Set up the customer as a supplier in AP

� Create an invoice in AP for the refund amount and issue the payment

� Automated processing; create a custom-developed process

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R12 Refund Options AvailableR12 Refund Options Available

� Initiation of a customer refund by application of a credit or unapplied cash to a refund receivables activity

� Automated refund generation based on credit memos generated by Autoinvoice� Check refunds

� Credit card refunds

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� Credit card refunds

R12 Manual Refund Process Example R12 Manual Refund Process Example

� Unapplied customer cash

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R12 Manual Refund Process Example R12 Manual Refund Process Example

� Receipt application window, choose the Refund application type.

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R12 Manual Refund Process Example R12 Manual Refund Process Example

� Click on the Refund Attributes button; select the appropriate Payment Method. Save your work.

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R12 Manual Refund Process Example R12 Manual Refund Process Example

� Click on the Refund Status button. Review the AP invoice generated and ready for payment based on due date.

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R12 Manual Refund Process Example R12 Manual Refund Process Example

� Oracle uses seeded Receivables Activity and workflow to auto-create the AP invoice.

� Oracle does not create the customer as a supplier. Notice that a supplier number is not indicated on the AP invoice.

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Required Setups Required Setups –– Manual Refund Manual Refund

� Create a Recivables Activity for the Type of Refund.

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Required Setups Required Setups –– Manual Refund Manual Refund

� Set up a disbursement bank account or use an existing account, depending on your policy.

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Automated Refund Automated Refund

� Fully-Automated: Autoinvoice can be set up to automatically create a refund Credit Memo and without any user intervention generate the refund. This would be used when importing a credit memo against a paid invoice.

� Imported credit memos can apply to credit card or non-credit card transactions.

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card transactions.� For credit cards, Receivables submits a refund request to Oracle

Payments. Payments refunds the same credit card used for the original transaction.

� For non-credit cards, Receivables submits a request to Payables, using Payments to create the disbursement.

QuestionsQuestions

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Presenter InformationPresenter Information

Dave Trch

TUSC

trchd@tusc.com

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