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07 Customised Education Solutions
14 Learning Analytics
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Your strategic learning partner Building on our heritage as a
global leader in full service online delivery, we are responding to
the demand for new partnership styles through a suite of Customised
Education Solutions. These learning solutions can be tailored for
higher education and industry environments.
We bring experience, infrastructure and a significant workforce
capability to deliver online programs at scale. Through constant
innovation and a proven collaborative approach, we use the latest
technology to design a seamless teaching, learning and student
experience.
As a part of SEEK Limited, we bring you the insights of a global
digital leader, including an unparalleled view of the skills
employers are seeking.
Leaders in online education For close to a decade, we have been
transforming the lives of learners and futureproofing organisations
through the design and delivery of world-class education
solutions.
50,000+ online learners
2,000+ online units
1,300+ global staff
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Why partner with OES? We have both the expertise and the scale to
strategically position our partners to attract and retain learners
from all around the world.
Our partners can be confident they will enter the online education
space with maximum impact or, for those looking to uplift their
existing online offering, achieve vastly improved outcomes.
The OES difference
Quality at scale
We deliver the experience, infrastructure and workforce capability
required to realise an online portfolio at the scale you
need.
Innovation We combine education expertise and innovative thinking
with the latest technology to solve learning and business
challenges.
Exceptional student outcomes Our academic-led, student-centric
approach to learning results in consistently high student
experience ratings.
A global digital leader As a part of SEEK Limited, we bring you the
insights of a global digital leader, including an unparalleled view
of the skills employers are seeking an online portfolio at the
scale you need.
flexible
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Why partner with OES?
A diverse and highly qualified team We have a scalable team of
online learning experts – all ready to collaborate with you to
creatively solve your learning and business challenges. You will
have access to the knowledge and expertise of our:
• academic directors
• data analysts
• student recruitment experts
• simulations specialists
We combine our unique thinking and skill sets to ensure we deliver
a cohesive learning solution for every partner.
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Customised education solutions Online education has opened up new
possibilities to offer powerful learning opportunities that
attract, engage and retain students and staff, support business
objectives and deliver long-term commercial value.
At OES, we work with higher education, employers and industry to
deliver online learning solutions, designed around your
needs.
Through our proven model of collaboration, we offer academic
expertise, leading-edge technology, expert learning design and data
analytics.
How can we help you?
Higher education • Design, build and launch new
courses/units • Optimise existing online units • Develop
high-quality materials
to support a blended offering • Deliver interactive workplace
training via real-time simulations • Improve student
engagement
and retention through powerful learning analytics
Workplace learning • Build fit-for-purpose online
learning tools • Deliver accreditation, compliance
or competency training • Improve staff engagement
and retention • Use simulations to train
and prepare staff • Replace time-intensive
training events with flexible, self-paced learning
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“ The partnership with OES has enabled us to look at and understand
what a contemporary higher education online delivery operation
looks like and what it needs to do. The relationship has been a
very positive and collegial experience and there is a strong sense
of working with an organisation that is essentially a vendor, but
that is also a partner.” Professor Kevin Ashford-Rowe Pro
Vice-Chancellor (Digital Learning) QUEENSLAND UNIVERSITY OF
TECHNOLOGY
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Customised education solutions
Learning analytics
Understand and use your data to enhance learning design and to
improve student support, engagement and retention.
Simulations
Use real-time scenarios to prepare learners for the workplace with
leading edge Mursion© technology.
Student support & coaching Provide teams of qualified advisors
and coaches to support students, and drive improvements in
retention, satisfaction and efficiency.
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From a full university portfolio to customised workplace training,
we design online programs that deliver measurable return on
investment.
Our learning designers work flexibly with academic and industry
experts to translate and build all learning materials for the
online environment, delivering best practice, fit-for-purpose
tools.
Subject matter experts retain oversight and provide ongoing
expertise throughout the process, with rigorous quality assurance
applied at every stage.
We work across a multitude of disciplines and qualifications. Our
team has experience in the major learning management systems
(including Canvas, Moodle, Blackboard) and platforms (including
FutureLearn and Coursera).
Capability Solutions developed and delivered by world-class
learning designers.
Quality Rated 85% for our Learning Resources and 89% for overall
learner satisfaction.
Capacity A Learning Design team comprising more than 300 staff to
enable scalability without compromising quality.
Reliability 100% of units delivered on time for our partners.
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Auckland Online Auckland Online is part of the University of
Auckland, one of the world’s top 100 universities (QS 2021).
Leveraging our proven co-design process, we delivered Auckland
Online’s initial suite of postgraduate qualifications, as well as
supporting tools to empower students to engage with the online
environment.
Importantly, these initial qualifications provided the university
with a best practice learning model to inform all future online
approaches.
• Selected via competitive process • Speed to market • Learning
design expertise and collaboration • Academic excellence •
Partnering for continued growth
The partnership between OES and Auckland Online continues to
strengthen as the university scales its program offering.
Case study
Animated videos Explain concepts more clearly with audio and visual
representation, including characters, words and pictures that
create meaning for students.
Podcasts Use voice to guide learners through content and tie key
concepts together. Connect online students with subject matter
experts in an authentic way.
Videos Utilise your subject matter experts to introduce the course
and unpack key concepts. Effectively connect with your learners and
guide them through common stumbling blocks.
Assessment design Make assessment more meaningful by encouraging a
practical understanding and appreciation of real-life events or
problems that enhance authentic learning.
Extended reality Provide online students with a virtual orientation
of real environments and scenarios to build familiarity and
readiness for the live event.
Immersive technologies Deliver immersive learning experiences in
dynamic virtual environments, which allow students to apply their
skills and knowledge to real-world scenarios.
Simulations Support skill building in the ultimate risk- free
training environment. Avatar-based technology simulates live
workplace environments – ideal for practising human-interaction
skills.
Compelling fit-for-purpose learning materials to capture and engage
your learners
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Get your data working harder and smarter
We are trusted sector specialists, known for our ability to deliver
high-impact data insights and intervention tools for universities
seeking to support their students.
Action data insights with bespoke tools and trackers Our
purpose-built engagement tool can help you identify ‘at-risk’
students and deliver high-impact interventions. Embedded within
your Learning Management System, our engagement tool can provide
multi-channel support to encourage student completion and
success.
Our customised trackers can help you monitor engagement and respond
accordingly:
• Course health trackers • Student engagement trackers • Learning
design trackers • Event trackers
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Swinburne Online Learning analytics innovations enabled us to
optimise student retention for Swinburne Online:
• Integration and analysis of data from across the Swinburne Online
eco-system
• Automated trackers to monitor student engagement
• A machine learning model custom-built to identify students at
risk of dropping out
• Analytics trigger recommendations that enable student advisors
and teaching staff to take action in the right way, at the right
time
Case study
5% improvement in retention of commencing students continuing into
their second year of study, resulting in multi-million dollar
revenue savings.
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Harness the right data insights at the right time to improve
student engagement and retention, uplift course delivery and create
a measurable financial return
Course delivery Use data to determine the most effective course
design and unit structures. Our robust analysis will deliver
actionable recommendations to improve teaching and learning
practices.
Leverage insights Organise data from across your organisation into
a single-view student dashboard, enabling your staff to access and
act on insights quickly.
Strategy Set up for success with a long-term analytics strategy and
the best tools for the task.
Empower staff Equip teachers and staff with relevant insights to
facilitate more meaningful interactions.
Data insights Uncover the most valuable information buried within
your data. We can help you transform raw data sets into meaningful,
metric-driven, actionable insights.
Futureproof Unlock insights to shape the direction and success of
your department or entire institution. Our dashboards will show
you, at a glance, where improvements can be made.
Student retention Improve student outcomes with data-driven
insights and actions. Optimise progression, retention and
completion for online, blended and on-campus cohorts.
Financial return Support student retention to achieve commercial
objectives including retaining revenue.
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Simulations
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Prepare your students and staff for workplace challenges with
powerful real-time training
We use leading edge Mursion© virtual reality software to provide
the ultimate risk-free training environment. Tailored to achieve
your learning objectives, with live actors driving avatar
behaviour, our Simulations are ideal for building human-interaction
skills for education, healthcare and counselling, hospitality,
sales, leadership and customer service.
Replicate a classroom, a clinical setting, a workplace negotiation
or a customer service interaction. We partner with you to create
genuine scenarios that build real-world capabilities.
As an approved adopter of Mursion© software, we offer a new level
of authenticity for testing and reiterating theoretical skills
during learning, with complex scenarios that would be difficult and
costly to replicate in non-VR settings.
How it works • Authentic, life-like simulations • Powered by a
blend of artificial intelligence and live human interaction •
Scenarios designed to achieve students’ learning goals • Different
learner experiences each time • Booking technology and student
communication included
Our simulations are award winning. In 2021 we won the iTNews award
for our virtual classroom solution with Swinburne Online, which
delivered real time simulation experiences to develop confidence
and preparedness for real world teaching situations.
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Teach for Australia In partnership with us, Teach for Australia was
able to provide essential classroom experience for pre-service
teachers during COVID-19, when many placements were postponed or
cancelled. Through efficient scenario design and the provision of
technology to manage bookings and learner communications, we
delivered more than 200 Simulations in 10 days.
“Mursion went great today! My ability to discipline while teaching
is getting more seamless thanks to the many techniques we’ve
learned.”
“Really enjoyed being able to test out some of our classroom
management techniques.” Teach for Australia student feedback,
2020.
Case study
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Workplace learning • Negotiation in complex
environments • Presentation and sales skills • Leadership,
diversity and inclusion • Handling objections
Customer service • Customer orientation
and active listening • Issues resolution • Presentation and sales
skills • Welcome and check-out
procedures
Set the scene to achieve your learning objectives
We offer a choice of avatars, settings, outcomes and actions.
Choose a single avatar or a multi-character scenario. You may also
choose to design your own scenario with a unique visual
setting.
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• Provide impactful • Support at risk • Increase progression •
Improve graduate outcomes • Enhance reputation • Scale their
services
Why data makes us different? We are sector leaders in harnessing
learning analytics to drive student success and retention.
Our predictive and descriptive insights empower our proactive
coaching teams to reach out and support students, helping them to
overcome learning challenges.
We deliver the support that students expect and help higher
education partners to:
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Student advisory support • Live web chat, phone and email support •
Centralised, timely support for diverse queries • Quality responses
in line with your policies • Technical support for student-facing
systems • Enrolment, student records and fee management • Access to
full student history on one platform • Self-service capabilities
via secure student portal
Leverage our comprehensive range of inbound and outbound
services
Student success coaching • Evidence-based interventions • Targeted
campaigns to increase success and retention • Personalised coaching
to build students’ self-efficacy • Engage with ‘at risk’ students
at the right time • Welcome calls to new students • Pre-exam
coaching, onboarding and study skills webinars • Wellbeing and
academic check-ins
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Build positive and supporting relationships with every
student
We tailor our student support and coaching services to align
precisely with our partners’ needs • A team of tertiary-qualified
Student Advisors acting as a primary
point of inbound support for new and current students through
multi-channel, after-hours support 7 days a week.
• A team of trained Student Coaches proactively engaging with
students in outbound campaigns driven by key course milestones and
learning analytics.
• A team that act as a single advising point of contact and can
case manage students through their study utilising appreciative or
developmental advising approaches.
Partners can choose between the different types of support or
create a customised support program.
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Student experience For Swinburne Online, OES provides
comprehensive, multi-channel student support services including
extended support hours (nights and weekends) and proactive
interventions targeted at disengaged students, to ensure an
outstanding student experience. This has translated to Swinburne
Online achieving consistently high ratings for student support in
the QILT Student Experience Surveys (SES). This trend continued in
2020 despite disruptions due to the pandemic, with Swinburne Online
students reporting an 89% positive rating of student support
compared to a national average of 73% across undergraduate
commencing and continuing students.
“The support that you give to your students and the understanding
is beyond comparable to other universities which I have attended in
the past.” Student feedback.
Case study
89% positive rating on UG student support at one of our major
partners in the 2020 QILT SES survey.
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“WSU Online has been a highly productive partnership between OES
and Western Sydney University. Within three years the partnership
has delivered nine programs, 131 units, to 1430 students and our
first cohort of students are ready to graduate. OES’s deep
expertise in online education has helped inform some of our own
transition to online learning as a result of COVID-19 and we look
forward to continuing to learn from each other as we explore new
opportunities to innovate in online and flexible learning.”
Professor Simon Barrie Deputy Vice Chancellor and Vice President
(Academic) WESTERN SYDNEY UNIVERSITY
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“Swinburne Online is a key part of Swinburne’s portfolio of
innovative education offerings. Through our joint venture with OES,
Swinburne has become a leading provider of online education. We
have learned a lot about what students need in a digital learning
environment, what motivates them, and how they learn. Through
Swinburne Online we are able to provide access and flexibility to
learners from diverse backgrounds, for whom on-campus study is
often not an option.” Professor Linda Kristjanson AO Former
Vice-Chancellor SWINBURNE UNIVERSITY OF TECHNOLOGY
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Talk to us OES is passionate about providing a world-class, high
quality student experience and ensuring the considerable growth
opportunities that exist for our partners are realised.
Get in touch to learn more about how OES and your organisation can
work together.
Australia // +61 (0)3 9956 0800 United Kingdom // +44 (0)20 3890
6910