ADVANCED CUSTOMER

JOURNEY MAPPING -

SOFTWARE

This workshop covers all the foundations of customer journey

mapping but also includes a technical element focused on how

to use software for effective Journey Management.  It covers

how to bring the map to life, report & validation and the

journey view - telling the story to stakeholders helping you

identify gaps in your service that cause frustration and highlight

opportunities to enhance the experience.

Day 1

Foundations of Customer

Journey Mapping

How to bring customer

journey map to life

Day 2

How to link touchpoints to

initiatives & How to

operationalise the outputs

Day 3

Advanced Customer Journey Mapping - Software

COURSE OUTLINE

Reporting & Validation

Journey View - telling the

story to stakeholders

How to be more effective

with our stakeholder

playbacks

Best practices to bring the

Map to life

Our happy customers include

Ready to sign up?

You can sign up by dropping us an email at hello@multifarious.co

Need to find out more?If you have any questions or need additional information, please do not

hesitate to contact us;

hello@multifarious.co

+44 207 096 0546

experience.multifarious.co