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© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 1
Presenter: Chris Conlee
Unified Unified Communications Communications OverviewOverview
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 2
Agenda…
Why Adopt Now?
Why Cisco Unified Communications?
Why Cisco?
Why Unified Communications?
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 3
Why Unified Communications?
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 4
Technology Trends Are Driving Unified Communications
VirtualizationSoftware as
a ServiceGlobal Value
ChainsVideo
EverywhereMobility
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 5
Cost Reduction
Innovation
Unified Communications DrivesBusiness Value
Customer Intimacy
CompetitiveDifferentiation
EmployeeProductivity
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“At what stage is your company in the adoption of a unified communications (UC) solution?”
83%
17% Expanding, Implementing, Piloting
UC Interest and Implementation Matures; 83% of Firms Are Interested in a UC Solution
Source: Forrester Research Enterprise and SMB Networks and Telecommunications Survey, North America and Europe
Not interested
UC Equipment(e.g., IP-SIP server)
Server UC Software
Desktop UC Software
UC consulting andImplementation Services
UC Managed Services
Integration withWeb 2.0 Applications
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 7
Why Cisco?
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 8
Cisco Is Leading Customers Through a Unified Communications Journey
Standards Innovation
Leadership
Partnerships
Investment
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 9
Cisco Leads the Market
Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Yankee, CiscoNote: Enterprise Voice excludes low-end KTS category
The Leader in Collaboration
#1 in Enterprise Voice
#1 in Web and Audio Conferencing
#1 in Unified Messaging
#2 in Contact Center and IVR
#1 in Telepresence
#1 in WLAN; Leader in Magic Quadrant for WLAN
100K+ Customers Worldwide
WW Enterprise Voice Market ShareWW Enterprise Voice Market Share
Avaya
SiemensNortelAlcatelNEC
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 10
Cisco Collaboration Portfolio
IP Communications
Customer Care
ConferencingTelepresenceEnterprise
Social SoftwareMobile
ApplicationsMessaging
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And Enabling New Collaboration Experiences
Business Value
Technical Differentiation
Build Trust with Rich, Reliable Interactions
Connect the Right People and Information
Accelerate Team Performance
Collaborate with Confidence Across
Companies
Maximize Your IT Investments
Real-time voice and video leadership
Context: Presence, Session
Management, Tagging
Integrated Experience
Intercompany, Trusted Cloud
Openness and Interoperability
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 13
Why Cisco Unified Communications?
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Cisco Unified CommunicationsNew Communications Experiences Across Global and Organizational Boundaries
ConferencingMessaging
IP Communications
Customer CareMobileApplications
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 15
Unified Communications ManagerSession Management EditionBusiness EditionUnified CM Express and Survivable Remote Site Telephony
Intercompany Media Engine IP Endpoints UC Widgets Unified Application Environment
IP Communications SolutionsExtend Consistent Communications Services to Employees, Whether They Work at the Main Campus, at Branch Offices, or Remotely
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Cisco Intercompany Media Engine
Extend Rich Unified Communications Experiences Between Different Organizations
Secure enterprise video telephony and high fidelity wideband audio across companies
Effortless for users and administrators Consistent user experience Enables innovative collaboration
capabilities and applications to be shared among partners
Secure, efficient network utilization with reduced costs
Organization A
Organization B
AtoZ, Inc.
Borderline, Inc.
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Managing Unified CommunicationsThrough a Single Set of Integrated ApplicationsCisco Unified Communications Management Suite
ProvisioningManager
Service StatisticsManager
ServiceManager
OperationsManager
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Mobile Applications
VoWLAN
Cisco Unified Personal Communicator
Connecting the Right People with the Right Information
Extend the Enterprise Network to Mobile Devices—Increase Mobile Employee Productivity and Responsiveness to Customers, While Controlling Costs
Cisco Unified Mobility Cisco WebExMeeting Center
Cisco Unified Mobile Communicator
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Customer Care
Drive True Customer Intimacy, Satisfaction, Loyalty; Proactively Connect People with the Information, Expertise, and Support They Need When and Where They Need It
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Conferencing
Deliver Compelling, Productive and Cost-Effective Experiences, On-Premises and On-Demand with Industry Leading Voice, Video and Web Conferencing Solutions
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Messaging
Communicate via IM, email, voicemail Real-time presence powered by Jabber Business to business and consumer presence and IM
federations Enhance flexibility with on-premises, Software as a Service,
and blended deployment models
Enable Secure and Effective Messaging within and Between Companies
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Cisco Unified Client Services Framework
Cisco WebEx Connect Cisco Unified Personal Communicator
3rd Party EIM Client
(Sametime, MOC, Jabber)
Cisco Unified Client Services Framework
Cisco Unified InfrastructureServices
Call Control
Data Store
Presence Call History
Conferencing
Messaging
Provides On-Ramp to Collaboration
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Unified Communications
UC Capacity as Needed
Dynamically Move Active Servers
Deployment Flexibility
Simpler Installs, Upgrades, Backups with Zero Downtime
Same Data Center Management Tools as Other Applications
Virtualizing UC Applications for the Enterprise
ManagementManagement
Operational ImprovementsOperational
Improvements
Hardware Independence
Hardware Independence
AvailabilityAvailability
ScalabilityScalability
TCO SavingsTCO
Savings
Hardware Footprint, Power, and Cooling
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Why Adopt Now?
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UC Provides Deterministic ROIStrong ROI Across Multiple Verticals and Deployment Sizes
Five Year ROI by Vertical (Percent)
Deployment Size—Number of Users
Five Year ROI by Deployment Size (Percent)
Source: Salire TCO engagements historical database; VTG Customer Business Transformation analysis
Return Is Further Accelerated by Cost Savings from Mobile Applications, Additional UC Applications, and SIP Trunking
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCEBC2010 27