DATS US!

Annette Ahuna

Davina Pangelinan

Tami Saito

Background and

Problem

According to Pacific Business News (Aug. 2012), the amount of Chinese visitors to Hawaii so far in 2012 has risen 43 percent and these numbers are expected to continue to trend upwards.

Chinese visitors are staying longer and spending more than visitors from Japan (Hawaii Tourism Authority).

Starfire Hotels & Resorts frontline staff including front desk, housekeeping, room service, and bell service employees are not properly trained to interact with the Chinese visitors in culture and language.

RecommendedNeeds Analysis

Plan

• What are the goals and objectives of this project?

• What would you like your hotel employees to be able to do by the end of the training?

• How will learner success be measured?

Goals and Objectives

• Gather data and analyze.

• Conduct an interview with the Human Resource director

• Conduct a Population Analysis

• Conduct an interview with the Guest Relations director

Onsite Visit

• Hire SMEs from an outside source

• Observe Chinese Culture and Language Training

• Internet Resources Chinese Phrases for Travelers Translate

Resources

• Hold trainings at specific hotels

• Stagger training to allow maximum employee participation

• Form focus groups based on specific job tasks

• Webinars

Training Recommendations

zai jian = good-bye

Closing Remarks