David Wilson, Fosway Group – HR Tech

transcript

Transforming the Customer Experience of HR Technology

David Wilson, CEO / david.wilson@fosway.com / @dwil23 @Fosway

in partnership with

Fosway Group - Europe’s #1 HR Analyst

WHY DISCUSS THIS?

Adoption of Cloud HR solutions together with the increasing importance of high-impact talent processes, HR analytics and artificial intelligence, might fool you into thinking that the world of HR Technology is all rosy. But it isn't.

With 76% of customers believing their HR technology doesn't show a positive impact, there is clearly room for significant improvement!

2016 EUROPEAN HR REALITIES RESEARCH

66% Respondents

from Organisations

> 5000

Employees

94% of respondents

European

Over 500 survey respondents overall

Unique market data from our

strategic research partnership with

1. High Quality Data &

Analytics

2. Quality HR Systems

3. Next Gen Technologies

4. Integration of HR& Business Systems

5. HR Influencing

Skills

but.. Outsourcing HR Processes still only seen as Critically or Very Important for

<15% of respondents

TOP 5 LEVERS

for Future

Success of European HR

Operations

43% Critically

Important

78% Critically

or Very

Important

87% Critically

or Very

Important

37% Critically

Important

92% Critically

or Very

Important

33% Critically

Important

78% Critically

or Very

Important

80% Critically

or Very

Important

40% Critically

Important

33% Critically

Important

Fosway Group - European HR Realities Research 2016 with HRN

To be announced October 2016

How often do your suppliers have a positive impact on your organisation...

24% 76%

UNDERSTANDING CUSTOMER EXPERIENCE

Understand

your needs

Exceed

Expectations

Deliver

Service

Innovate

Offering

Deliver

Value for

Positive

Impact

UNDERSTANDING CUSTOMER EXPERIENCE

Understand

your needs

Exceed

Expectations

Deliver

Service

Innovate

Offering

Deliver

Value for

Positive

Impact

This headline statistic relates to a

simple question:

How often do your suppliers have

a positive impact?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Core HR

Payroll

Reward - compensation & benefits

Workforce management

Recruiting / talent acquisition

Onboarding

Performance management

Learning & development

Talent & succession management

Employee engagement

Analytics

How often do your suppliers have a positive impact?

Always Frequently Occasionally Rarely Never

Aggregated across all HR

technologies:

76% of customers say their

suppliers make an impact only

occasionally, rarely or never!

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Core HR

Payroll

Reward - compensation & benefits

Workforce management

Recruiting / talent acquisition

Onboarding

Performance management

Learning & development

Talent & succession management

Employee engagement

Analytics

How often do your suppliers have a positive impact?

Always Frequently Occasionally Rarely Never

The % customers saying

their HR tech suppliers

ALWAYS have a positive

impact is very low …

Core HR = 0%

HOW ABOUT SOME OF THE OTHER ELEMENTS?

22/03/2

How often do your suppliers understand your needs...

All HR Tech

How often do your suppliers understand your needs...

All HR Tech

How often do your suppliers deliver great service...

All HR tech

All HR Tech

How often do your suppliers provide value for money...

HR Tech Overall

SO IF THOSE ARE OK,WHAT ISN’T?

22/03/2

How often do your suppliers have a positive impact on your organisation...

24% 76%

How often do your suppliers innovate their offering...

HR Tech Overall

How often do your suppliers exceed user expectations...

HR Tech Overall

CHOOSING THE RIGHT HR TECH PARTNERS

FUTURE INVESTMENT IN EUROPEAN HR – 2016

#1 HR Tech & Innovation

#2 Develop HR Expertise

Expect

Increase

Expect

Increase

Expect

Decrease

Expect

Decrease

1. Quality of End User Experience

2. Need for Enhanced Analytics

3. Lack of Business Agility and

Flexibility

4. Current Solutions Functionality

5. Level of Innovation

THE TOP 5 DRIVERS FOR

CHANGING HR SYSTEMS

FINDING THE RIGHT SUPPLIER FIT

Performance?

Potential?

Presence?

Trajectory?

22/03/2

Seek independent insight &

the right partners for your organisation …

LATEST FOSWAY 9-GRID™ REPORTS

Cloud HCMwww.fosway.com/9-grid/cloud-HCM

Integrated Talent Managementwww.fosway.com/9-grid/talent-management

Other Researchwww.fosway.com/research/latest-research

1. High Quality Data &

Analytics

2. Quality HR Systems

3. Next Gen Technologies

4. Integration of HR& Business Systems

5. HR Influencing

Skills

BUT, REMEMBER

THOSE 5 KEY

LEVERS!

43% Critically

Important

78% Critically

or Very

Important

87% Critically

or Very

Important

37% Critically

Important

92% Critically

or Very

Important

33% Critically

Important

78% Critically

or Very

Important

80% Critically

or Very

Important

40% Critically

Important

33% Critically

Important

Fosway Group - European HR Realities Research 2016 with HRN

To be announced October 2016

AND focus on those CRITICAL aspects …

Understand

your needs

Exceed

Expectations

Deliver

Service

Innovate

Offering

Deliver

Value for

Positive

Impact

David Wilson, CEO / david.wilson@fosway.com / @dwil23

THANK YOU

David Wilson, Fosway Group – HR Tech

Recruiting & HR