Welcome

ONLINE TUTORING PROGRAM

WHY CHOOSE CCC CONFER FOR ONLINE TUTORING?

IT ALLOWS YOU TO REACH MORE STUDENTS IT’S EASY TO LEARN, EASY TO USE IT’S ALWAYS AVAILABLE IT’S FULLY ‘STOCKED’ - USE JUST HAT YOU NEED IT PROVIDES THE OPPORTUNITY TO CREATE ‘GO TO’

ARCHIVE RESOURCES

TRAINING AGENDA

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BEGIN A SESSION

SHARE CONTENT

RECORD

RESOURCES

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ROOM OVERVIEW

CLOSED CAPTIONS

COMMUNICATION TOOLS

THE SIDE PANEL: MODERATOR & PARTICIPANTS A.K.A STUDENTS

RECORD

BEGINNING A SESSION

TEST YOUR COMPUTER READINESS

TEST BEFORE YOU JOIN YOUR FIRST CCC CONFER MEETING

TEST FROM LINK ON MEETINGS TAB OR SUPPORT TAB

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ROOM OVERVIEW

CLOSED CAPTIONS

COMMUNICATION TOOLS

THE SIDE PANEL: MODERATOR & PARTICIPANTS A.K.A STUDENTS

RECORD

ROOM OVERVIEW

WHITEBOARD – CONTENT DISPLAY AREA

SIDE PANEL

PRIMARY FEATURE – FUNCTION ICONS

CLOSED CAPTION SUPPORT

INCLUDE HEARING IMPAIRED STUDENTS WITH CLOSED CAPTIONS

REQUEST AT LEAST 48 HOURS IN ADVANCE

AVAILABLE MONDAY – SATURDAY, 7:00 AM – 10:00 PM

SEND REQUEST TO CLIENTSERVICES@CCCCONFER.ORG

INCLUDE THE ROOM NAME

DATE NEEDED

START AND END TIME

VIEW CAPTIONS

CAPTIONER ADDS ICON TO THE SESSION CLICK THE ICON TO VIEW CLOSED-CAPTIONING WINDOW

OPTIONS TO ADJUST BACKGROUND AND FONT

1. Plug in your headset

2. Click

3. It’s your turn!

VOIP COMMUNICATION

HANDS-FREE! USE A VOIP HEADSET USE AN INTERNAL OR EXTERNAL MIC USE A SPEAKERPHONE

BUILT IN ECHO CANCELLATION

VOIP COMMUNICATION

1 - RUN THE AUDIO SETUP WIZARD

2 - CLICK THE TALK BUTTON

MIC APPEARS WHEN YOU CLICK TALK

VOIP OPTIONS

1 SELECT MIC CHOICE

2 SELECT SPEAKER CHOICE

3 ALLOW MORE THAN 1 PERSON TO KEEP THE TALK BUTTON OPEN

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TELEPHONE COMMUNICATION

TOLL-FREE NUMBER ASSIGNED TO EACH ROOM

WHEN TUTOR OR STUDENT CANNOT USE VOIP

USE CELL OR LAND LINE TELEPHONE

CONFER GOES MOBILE!

CONNECT WITH AN IPAD, IPHONE OR IPOD MOBILE ACCESS TO LIVE SESSIONS FOR STUDENTS

DOWNLOAD THE BLACKBOARD COLLABORATE APP FROM THE APP STORE.

LEARN MORE AT WWW.CCCONFER.ORG SUPPORT PAGE > QUICK REFERENCE

GUIDES

RECORD

When anyone uses the Telephone…

STEP 1CONNECT THE SESSION TO THE TELECONFERENCE…

STEP 2 START/RESUME RECORDER

STEP 3PAUSE/STOP RECORDER

Note: not required in a VOIP only conference

NOTE: PLAYBACK TABLE IS PROVIDED FOR EACH TUTORING ROOM.

GROUP CHAT

ENTER YOUR MESSAGE & SEND

CHAT TO THE ROOM VIEWED BY EVERYONE

SAVES TO THE

ARCHIVES

ANNOUNCEMENTS CHAT IN A POP-UP

SHARING CONTENT

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WHITEBOARD

APPLICATION SHARING

TIMER

FILE TRANSFER

WHITEBOARD WINDOW

1 2 3

1 - ADD A NEW WHITEBOARD SCREEN

2 - DELETE A SLIDE OR ADDED WHITEBOARD SCREEN

3 - INCREASE / DECREASE WHITEBOARD SCREEN SIZE

WHITEBOARD TOOLS

STOP USE OF A WRITING TOOLGRAB AND MOVE OBJECTS

CHOOSE A WHITEBOARD POINTER

SELECT AND PEN OR HIGHLIGHTER

ENTER TEXT

DRAW CLOSED RECTANGLES/CIRCLES

DRAW OPEN RECTANGLES/CIRCLE

DRAW A STRAIGHT LINE

DESKTOP SCREEN CAPTURE

BACKGROUNDS OR CLIP ART

WHITEBOARD TOOLS

USING A TABLET PC?

CLICK ON THE ARROW

USE THE STYLUS TO WRITE ON THE TABLET

APPEARS ON THE CCC CONFER WHITEBOARD

APPLICATION SHARING

WHO CAN SHARE THEIR DESKTOP AND DOCUMENTS?

MODERATOR APPLICATION SHARING PERMISSION IS THE DEFAULT SETTING.

GIVE A STUDENT PERMISSION TO SHARE THEIR COMPUTER: CLICK THE DROP-DOWN NEXT TO THEIR NAME, SELECT APPLICATION SHARING.

APPLICATION SHARING: SHARE DESKTOP

SHARE YOUR DESKTOP ANY DESKTOP PROGRAM

ANY COMPUTER LOCATION

WEBSITES WITH PASSWORDS

STUDENTS VIEW EVERYTHING INSIDE THE COLORED FRAME

HIDE THE SIDEBAR: ‘SHARE DESKTOP’ MODE

CLICK TO DROP THE SIDE PANEL TO THE TASK BAR

OR, GRAB A BLACK SQUARE AND PULL TO THE RIGHT AND REFRAME

THE VIEW

CLICK CONFER ICON ON TASK BAR TO BRING BACK THE SIDE PANEL

APPLICATION SHARING: SELECTED APPLICATIONS

SHARE APPLICATIONS

ONE OR MORE APPLICATIONS

BROWSERS FOR WEBSITES WITH PASSWORDS

STUDENTS VIEW EVERYTHING INSIDE THE COLORED FRAME

TIP 1:SIZE THE APP < FULL SCREEN BEFORE SHARING

TIP 2:DOUBLE CLICK APP TITLE BAR TO FIT WHITEBOARD

BASIC SHARING OPTIONS

1 2 3

APPSHARE CONTROLS

1 - STOP SHARING

2 - PAUSE SHARING

3 - SNAPSHOT TO THE

WHITEBOARD

STUDENT ACCESS TO SHARED PROGRAMS

STEP 1 - SELECT A PERSON & CLICK THE DROP DOWN MENUSTEP 2 - CHOOSE ‘GIVE CONTROL OF SHARED APPLICATIONS’ STEP 3 - CHOOSE ‘TAKE AWAY CONTROL OF SHARED APPLICATIONS’

TIMER

SELECT TIMER OPTIONS

FILE TRANSFER LIBRARY

1 2 3 4 5

1 – SEND A FILE TO STUDENTS2 - SEND A WEBSITE FILE3 - SAVE A FILE 4 - DELETE A FILE FROM THE LIBRARY5 - PROMPT STUDENTS TO SAVE THE FILE

NOTE: 10 MB LIMIT

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LIVE SUPPORT

CCC CONFER CLIENT SERVICES MONDAY – FRIDAY 8:00 AM – 4:00 PM 760-744-1150 EXT 1537, 1554 OR 1542 E-MAIL: CLIENTSERVICES@CCCCONFER.ORG

TRAINING CENTER RECORDED TRAINING PRACTICE ROOMS FEATURES

SUPPORT

TECHNICAL SUPPORT QUICK REFERENCE GUIDES FEATURES

SUPPORT & RESOURCES