DELIVERING HAPPINESSTHE NEW SECRET INGREDIENT

SUNNY GROSSO | AUGUST 2016

@DHMovement

selfie

innovation

empathyhappiness

humblebrag

WHICH WAS WORD OF THE YEAR?

THE WORD IS OUT!

* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015

CULTURE BY DESIGN

SUCCESS IS ABOUT CULTURE

‘Everycompanyhasaculture,everyfamilyhasaculture.Howintentionalareyouaboutthatculture?’

$1.5B ON CULTURE IN 2016

87% OF THE WORLD

GALLUP 2014

DON’T KNOW THERE’S A PROBLEMDON’T KNOW WHAT TO DO

SUPERFICIAL FIXES

CULTURE BY DEFAULT

THE COST

$550B IN THE US

GALLUP 2014

W H A T ’ S T H EA N S W E R ?

X

WHAT I LEARNED

…

WOOHOO!

50M, 100M...

…

39% MONTHLY SALES92% UNPLANNED ABSENCEññ

300 COMPANIES, 30 COUNTRIESCUL T URE CONS UL T I NG

REALTRUCK, TOP ECOMMERCO COMPANY

WHAT MAKES GREATC U L T U R E ?

…

CULTURE IS INSIDE OUT

35% OF MANAGERS ARE ENGAGED

L EA DERS GO FI RS T

GALLUP 2014

CO-OWNEDASK.

30CINEMASONEMISSION:TOSAVECINEMA

rectorofTi

COMMITTABLE

CONCEPTOFHIGHERPURPOSEWASNONEXISTENT,WEWORKEDROBOTICALLYWITH

• NO CELL PHONES• SERVICE IN THE THEATRE

• FOOD & BOOZE THAT MATCH MOVIE GENRE

“COOLESTMOVIETHEATERINTHEWORLD”–

WHAT AREYOUR GOALS

IN WORK/LIFE?NO.1 LEARNING…(SECRET INGREDIENT)

Promotion Hi-pay Job Tinder LoseWeight

I’LL BE HAPPY WHEN I GET _________.

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINE SS

YET WE’RE SUPERBAD AT PREDICTINGWHAT WILL SUSTAIN IT

SUCCESS HAPPINESS?

BRONNIE WARE, TOP 5 REGRETS OF DYING

…THE COURAGE TO EXPRESS MY FEELINGS

…LET MYSELF

BE HAPPIER

…NOT WORKED SO HARD

I WISH I HAD…

…THE COURAGE TO LIVE A LIFE

TRUE TO MYSELF, NOT THE LIFE

OTHERS EXPECTED

#1

…STAYED IN TOUCH WITH FRIENDS

TOP 5 I WISH’ES IN LIFE

HOW DO WE CHANGEI WISH TO I LIVED?

TOP 5 I WISH’ES IN LIFE

BUT ONLY 10%

HAPPINESS IS PREDETERMINED

BRAINS PROCESS 40 BITS PER SECOND

BUT WE RECEIVE11M BITS PER SECOND

MIT TECHNOLOGY, 2009

IT’S ABOUT WHAT WE FOCUS ON

SEE THE NEGATIVEFOCUS ON NEGATIVE[PESSIMISM]

11M BITS >>SEE BOTHFOCUS ON POSITIVE[RATIONAL OPTIMISM]

GOODBADWEIRD

≠ HAPPY ALL THE TIME!

WE DO OUR BEST WORK HERE!

MORECREATIVEINNOVATIVE

COLLABORATIVEADAPTIVE

PRODUCTIVE

FOCUS ON POSITIVE

WE ARE ALWAYS

EITHER AFFECTING

OR INFECTING

OTHERS

LET’S TRY!

EMOTIONS ARE CONTAGIOUS

EFFECTS OF HAPPINESS ON WORK

MIHÁLY CSÍKSZENTMIHÁLYI

a

HAPPINESS FRAMEWORK 13 TYPES OF HAPPINESS

BUT…

S O H O WD O W E D O T H I SS U C C E S S F U L L Y ?

MAIN INGREDIENTSFOR A CULTURE OF HAPPINESS

VALUESPROGRESSCONTROL

CONNECTEDNESSPURPOSE

1. CORE VALUES

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and a Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7. Build a Positive Team and Family Spirit

8. Do More with Less

9. Be Passionate and Determined

10. Be Humble

UniqueSupport Core BizLived Inside Out

Measured

3. Create FUN and a Little WEIRDNESS

IW, CO-OWNED, 360’S

HIRE, MEASURE AND FIRE

SHIFT MANAGER

FRIES, GRILL

LETTUCE

I HAVE A JOB

2. SENSE OF PROGRESSP ROGRE S S T OWA RD M E A NI NGFUL GOA L S

WANT GRATITUDE DAILY

10%

EXPRESS GRATITUDE DAILY

88%

TIP: SHARE GRATITUDELEADS TO RECOGNITION. CELEBRATION. APPRECAITION.

Source: Kaplan. 2012, John Templeton Foundation Gratitude Report

LET’S PRACTICE!

3. SENSE OF CONTROL

4

Applythe Science min Lunch Line?

WITH PATRONS

4. CONNECTEDNESS

PEOPLE WITH A GOOD FRIEND AT WORK ARE 7X MORE ENGAGED

INTERNALLY

• EXPECTATIONS• EMOTIONAL NEEDS• EXPERIENCE

BEYOND CONNECTION

PERSONALEMOTIONALCONNECTION

PAID TO BE TREATED WELL• MEET EXPECTATIONS!

CREATE AN EXPERIENCE• EMOTIONS ARE THE FOUNDATION• LEAVE WITH POSITIVE EMOTIONS

CUSTOMER EXPERIENCEPERSONALEMOTIONALCONNECTION

5. HIGHER PURPOSE

HIGHER PURPOSE @ CHARITY WATER

TIP: EXTEND TO COMMUNITYS H ARE P U RP O S E & VALU E S

W H A T N E X T ?

ASKCULTURE BY DEFAULT OR BY DESIGN?

WHAT ARE YOUR

- PERSONAL VALUESHOW ARE YOU LIVING THEM?

- COMPANY VALUESARE THEY CLEAR? LIVED?

- DO THEY ALIGN?

DEFINE YOUR VALUES

TOOL FOR YOU

HAPPINESS AT WORK SURVEY

SURVEYNEWSLETTER

THIS PRESENTATION

SUNNY@DELIVERINGHAPPINESS.COM

FOR TOOLS

@DHMovement

ONE THING I WILL DO IS ___________ .

“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGETHOW YOU MADE THEM

FEEL.”

– MAYA ANGELOU

WHAT IS ONE THING YOU WILL DO?

SMALL DAILY ACTIONS FOR BIG IMPACT

…THEN DO.

SURVEYNEWSLETTER

JUMPSTART YOUR CULTURE TOGETHER

SUNNY@DELIVERINGHAPPINESS.COM

ONE THING I WILL DO IS ________.

@DHMovement

THANKS!SUNNY GROSSO

SUNNY@DELIVERINGHAPPINESS.COM