DELIVERING ROCK STAR RESULTS QUICKLY · delivering rock star results quickly even if you are...

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DELIVERING ROCK STAR RESULTS QUICKLY

EVEN IF YOU ARE BROUGHT IN LATE

Suz O’Donnell

Thank You For Choosing This Session

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     2  

What do these folks have in common?

Albert  Einstein  Thomas  Siebel  Toni  Morrison  Morgan  Freeman  Claude  Monet  Change  Leaders/Coaches  

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     3  

WOOHOO

o Who  is  ready  to  learn?    

o Who  is  ready  to  contribute?    

o Who  wants  to  knock  the  socks  off  their  execu1ve  sponsors?  

o Who  wants  to  maximize  the  value  of  change  management  to  their  organiza1on?      

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     4  

What should you be able to do when you leave this session?

Share  must-­‐have  knowledge  immediately    01

Coach  leaders  to  influence  their  staff  and  peers    02

Understand  change  coaching  op1ons  to  maximize  overall  performance  

03

#ACMP2015                         ©  2015  Associa1on  For  Change  Management  Professionals.     5  

Join in the Fun: Live Voting

• Enter  (650)  600-­‐9016  as  the  phone  number  you  are  tex1ng  • For  each  of  the  following  pages,  you  will  see  #s  next  to  the  answer  choices.      • Enter  the  number  you  select  as  your  message  (where  you’d  normally  put  the  words  you  would  send  to  someone).        

 

#ACMP2015   6  

79177    79178  79179  79180  

Never  Rarely  O^en  Always  

How  o^en  do  you  feel  Change  Management  support  is  brought  in  early  enough?      

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     7  

79181    79182  

79183  

79184  

Immediately  upon  deciding  to  make  the  change    At  the  same  1me  as  the  Execu1ve  Team  

At  the  same  1me  as  the  Project  Team  Leader  

Prior  to  engaging  Middle  Management  

How  long  before  a  major  corporate  change  should  Change  Prac11oners  be  brought  onto  the  project  team?  

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     9  

Wishing I’d Been Brought In Sooner

Change  Announced  

New  Salary  Structures  Implemented  

Training  Expected  to  Begin   Budget  for  

Training  Developers  Approved  

OrganizaConal  Change  Leader  Hired  

AddiConal  Challenges  -­‐  Process  development  lead  not  in  place  -­‐  Repor1ng  structure  changes  -­‐  New  leader  s1ll  serving  old  role  also  -­‐  Dependent  organiza1on  -­‐  Communica1on  staff  -­‐  Virtual  team  -­‐  Ini1a1ve  branded  on  year  

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     11  

Start by Adjusting Simple Things That Make a Big Difference

Move/Align   Communica5ons

Brand  future  

Proposed  Structure  &  Budget  to  Staff  CM  Team

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     12  

Activity: 5 Minutes

1

FFoorrmm    PPaaiirrss

2

22    MMiinnuuttee    SShhaarree    ((eeaacchh))

When  you  were  brought  in  late  to  a  change  or  just  needed  to  deliver  value  quickly,  what  are  some  of  the  tacCcs  you  employed?      

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     13  

Leverage  Content  SMEs

Open  “Office”  Hours

Create  “Firestarter”  Network  

01 Share must-have knowledge immediately

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     14  

What  %  of  Senior  ExecuCves    understand  what  it  takes    

to  drive  a  major  corporate  change  ini1a1ve?        

60-­‐79%  40-­‐59%  

79185  79186  79187  79188  

80-­‐100%  

20-­‐39%  

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     15  

79473    0-­‐20%  

What  %  of  leaders  (at  all  levels)  in  your  organiza1on  truly  understand  how  to  lead  

their  people  through  change?    

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     17  

60-­‐79%  40-­‐59%  

79189  79190  79191  79192  

80-­‐100%  

20-­‐39%  79474    0-­‐20%  

02 Coach leaders to influence their staff, peers & others

PPeerrssoonnaalliizzee    tthhee    VViissiioonn

•  Team  •  Career  •  Personal    

IInnflfluueennccee    wwiitthhoouutt    AAuutthhoorriittyy

•  Immediate  Peers  •  Peers  in  Partner  Organiza1ons  

•  Leaders  

LLeeaaddeerr    aass    CCooaacchh

•  Walk  the  talk  •  Two-­‐way  observa1on  (including  prep  &  immediate  feedback)  

•  Lessons  to  scale  #ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     19  

• Work  through  self-­‐awareness,    empowerment  &  adop1on  

•  Evaluate  goals  &  plan  performance  objec1ves  

Self  Adjustment  to  the  

Change  

•  Appreciate  &  support  other  perspec1ves  

•  Establish  goals,  drive  change  adop1on  &  manage  performance  

Others  Support  &  Drive  the  

Change  

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     20  

03 change coaching to maximize overall Performance

change coaching to maximize overall Performance

IInnddiivviidduuaall    CCooaacchhiinngg

•  Change  Sponsors  •  Change  Owner/Driver  •  Key  leaders  throughout  the  organiza1on  

•  Organiza1onal  change  leader  

•  Execu1ve  Leadership  Teams  

•  All  People  Leaders  •  Organiza1onal  Change  Team  

GGrroouupp    WWoorrkksshhooppss

03

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     21  

What  impact  would  coaches  have  on  your  organiza1onal  change  adop1on?    

Significant  

None  

Minimal  

Drama1c  

79451  79452  79453  79454  

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     22  

How  much  do  you  think  the  success  of  your  organiza1onal  change  ini1a1ve  

would  improve  if  all  senior  sponsors  had  change  leadership  coaches?    

101-­‐200%  

0-­‐50%  

51-­‐100%  

More  than  200%  

79457  79458  79459  79460  

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     24  

How  much  do  you  think  the  success  of  your  organiza1onal  change  ini1a1ve  would  improve  if  all  people  leaders  had  

change  leadership  coaches?    

101-­‐200%  

0-­‐50%  

51-­‐100%  

More  than  200%  

79461  79462  79463  79464  

#ACMP2015   ©  2015  Associa1on  For  Change  Management  Professionals.     26  

Maximize Your Success by Selecting & Engaging the Right Coaches

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     28  

No  Coach  (Baseline)  

Experienced  CM  Leader  

Cer1fied  Execu1ve  Coach  

Exec  Coach  &  Experienced  CM  

Leader  

Exec  Coach   CM  Leader   Engaged  in  Overall  CM  Strategy  Briefings  

Quality  &  Speed  of  Change  Implementa1on  

My Ah Ha Moment

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     29  

Activity: 5 minutes

1

FFoorrmm    PPaaiirrss

2

22    MMiinnuuttee    SShhaarree    ((eeaacchh))

Your  ah-­‐ha  moments    •  Ac1vi1es  done  out  of  order  •  Quicker  pace  than  usual  •  Different  ways  of  doing  things  

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     30  

Group Share What  tac1cs  did  you  learn  in  today’s  session  (from  me,  your  peers  or  new  ideas  you  just  thought  of  on  your  own)  that  you  will  apply  to  your  current  or  future  change  ini1a1ves?      

 #ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     31  

What Did we learn today?

Share  must-­‐have  knowledge  immediately    01

Coach  leaders  to  influence  their  staff  and  peers    02

Understand  change  coaching  op1ons  to  maximize  overall  performance  

03

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     32  

Questions and answers

Contact  info:  www.linkedin.com/in/suzgrafodonnell/  Please  limit  contac1ng  me  to  change  management  ques1ons  &  thought  sharing  -­‐  not  for  ads  or  promo1ons.        

©  2015  Associa1on  For  Change  Management  Professionals.     33  #ACMP2015  

Grace Under Fire Addi1onal  1ps    

for  quick  strategic  ac1ons  and  sound  planning  especially  when  under  a  1me  crunch  

#ACMP2015                           ©  2015  Associa1on  For  Change  Management  Professionals.     34