Demand & Supply Management in a Multi-Sourcing Environment

transcript

Jean-Pierre BeelenManaging / Principal Consultant

ICT as strategic enabler for high performance

Introduction

• Jean-Pierre Beelen• Managing / Principal Consultant Getronics

• Lecturer

• Background• Business Informatics• > 20 years in ICT Management• > 15 years in (Sales)Consultancy• > 5 years in Solution / Services Marketing

• Specialism• Business Development and Innovation• Marketing and Portfolio analysis• Aligning Business & IT Management

Wat is de helft?

1 May 2023 Getronics Confidential Page 6

Maturity

AgendaAgenda

Data Availability

Networked Storage

Tiered Storage

Archiving

Datacenter Automation

Model Based Management

InformationSupply Chains

Enabling data mobility & Central management •SAN / NAS solutions

Replication &restore solutions

• Replication tools• Synchroon / Asynchroon• Mirroring, etc

Add value to consolidation:define multi tier storage

• Data classification• Multi tier storage• Define archive tier

Active archive creation• CAS• Migrations• Policies

Next generation Backup • BU to disk• Incremental BU

•Virtualization• ILM•Remote management

• Infoscape• Smarts• SOA’s

Using others data

Guaranteed Availability

Working with cost effective data

Reducing active data

Assuring business continuity

Integration across the datacenter

Automating Business Processes

Integration across Business applications

Infrastructure Maturity Level

Source: EMC

Document Management

Collaboration

Workflow management

Archiving

Enterprise Content

Enabling document sharing • e-rooms• Roles and privileges

MetadataRepository

• Status• Approvals• Version management

Add value to documentprocessing and approving

• Automated processes• E-forms

•Policy management• Information rights mgt• Authentication

Retention policies • Record management• Automated archiving

Application Integration

•Business Object integration•Process Optimization

Information Orchestration

ComplianceGrowing

InfrastructureRequirements

Working together

Having a Secure repository

Consistent organization

Guaranteeing relevancy

Collaborative working

Integration across the enterprise

Integration across enterprise applications

Automating Business Processes

• Process/Information Analysis• Business Process Modeling

Content Maturity Level

Source: EMC

GrowingInfrastructureRequirements

Secure communication

Access Management

Infrastructure robustness

Digital Rights Mgt

Automated policies

VPN/SSL

Anti virus

Firewalls

Identity Mgt

Operation security

Access/use control

Anti virus solutions • Virus detection• Virus elimination

AuthenticationSecure Remote Access

• Network Access Control• 2 way authentication• Transmission security

Gateway Traffic ControlDefining Security Protocols

• Permit/deny/proxy Mgt • Trust zone management

Identity Lifecycle Management •User credential management•Role based identity mgt

• Information rights mgt• Business Policy mgt

Enterprise Data Protection

•Embedded Data Protection•Security Lifecycle Mgt

Data safety

Intruder Protection

• Authentication (role based)• Password Mgt• Process/activity logging

Key Mgt

Digital Rights Mgt

Business processrobustness

Security Maturity Level

Source: EMC

Gartner I&O Maturity Model

RolesBus. ProcessesGovernance

Automate (Selfhelp)ICT Process (ITIL)ICT Catalogue

Role based StandardsVirtualisationShared Services

SLA -> KPI’sBalanced Score CardBusiness Metrics

Business Maturity Model

Source: Deloitte

Business IT Integration (BITI) Maturity ModelBusiness Perception of need for IT IT Service Organization

Source: Getronics PinkRoccade

Demand & Supply Maturity Model

ICT is strategisch

geenissuemeer

integratie vraag-aanbod

flexibelop tijden op maat

geenissuemeer

geopti-maliseerd i.s.m.

klant via pro-actief beheer

toe-gevoegdewaardevoor

businessstaat

centraal

opti-malisatieafspraken

i.s.m.klant

integrale ontwikkeling

enonderhoud

van business

gezamen-lijke

strategie vorming

geopti-maliseerd,

volumeflexibel

gestan-daardiseerde

en geïntegreerde

processen

geopti-maliseerd:

gestroomlijnden versneld

proces

processen ingericht,meetbaar

voor aanbod,start metcostmgt.

geoptimali-seerdi.s.m.

gebruikers

up to dateinformatie-planning en architectuur

planmatig,onder controle processen

ingerichtwijzigingen & configuratie

procesingericht

P&D-catalogus,SLM geïnitieerd,beschikbaar-

heids- &capaciteitsbeheer

beheersbaarconform

standaarden

algemene richtingbepaald

met weiniginput van

de business

geen standaarden,geen planning,veel verstoring ongestructureerd

brandjesblussen:reactief

geen overzichtgeen afspraken

reactief,geen

projectmatige aanpak,ad hoc

geen(formeel)

beleid

Technologiegedreven

Beheerst

Servicegericht

Klantgericht

Businessgericht

afgestemdop

business processen

enExpl

Klantvolgt

Klantkiest

Klantbepaalt

Klantstuurt

Klant iseigenaar

ICT is strategisch

geenissuemeer

focusop

innovatie

geenissuemeer

stabiliteitissue van klant en IT

wijzigingen beoordeeld vanuit bus.

& arch. perspectief

toespitsing opklantgroep

met inzicht inconsequenties van eisen en

wensen

integraal programmamanagement

vanuitstrategie

gezamenlijke strategie vorming

afbakeningheldertussenklant-IT

afspraken over niveau van onder-steuning en

taak-verdeling

betrokken in

besluit-vorming

onder-handelen over basis dienst-

verlening

wensen op elkaar

afgestemd en globaal op beleid

ICT-strategie afgestemd

opbusinessstrategie

aan-spreek-puntendeels

belegd

af-handeling in beginsel

gestruc-tureerd

partici-patie

inbelangrijke projecten

participatiein

belangrijkeprojecten

klantkiest

speer-punten

uit ICT-strategie

zelfop-

lossen/regelen

zelfdoen niet niet

geenrelatie metIT

sturing en optimalisatie

van de exploitatie

begrip dat IT

bestuurd moet

worden

ICT is strategisch

geenissuemeer

integratie vraag-aanbod

flexibelop tijden op maat

geenissuemeer

geopti-maliseerd i.s.m.

klant via pro-actief beheer

toe-gevoegdewaardevoor

businessstaat

centraal

opti-malisatieafspraken

i.s.m.klant

integrale ontwikkeling

enonderhoud

van business

gezamen-lijke

strategie vorming

geopti-maliseerd,

volumeflexibel

gestan-daardiseerde

en geïntegreerde

processen

geopti-maliseerd:

gestroomlijnden versneld

proces

processen ingericht,meetbaar

voor aanbod,start metcostmgt.

geoptimali-seerdi.s.m.

gebruikers

up to dateinformatie-planning en architectuur

planmatig,onder controle processen

ingerichtwijzigingen & configuratie

procesingericht

P&D-catalogus,SLM geïnitieerd,beschikbaar-

heids- &capaciteitsbeheer

beheersbaarconform

standaarden

algemene richtingbepaald

met weiniginput van

de business

geen standaarden,geen planning,veel verstoring ongestructureerd

brandjesblussen:reactief

geen overzichtgeen afspraken

reactief,geen

projectmatige aanpak,ad hoc

geen(formeel)

beleid

Technologiegedreven

Beheerst

Servicegericht

Klantgericht

Businessgericht

afgestemdop

business processen

enExpl

Klantvolgt

Klantkiest

Klantbepaalt

Klantstuurt

Klant iseigenaar

ICT is strategisch

geenissuemeer

focusop

innovatie

geenissuemeer

stabiliteitissue van klant en IT

wijzigingen beoordeeld vanuit bus.

& arch. perspectief

toespitsing opklantgroep

met inzicht inconsequenties van eisen en

wensen

integraal programmamanagement

vanuitstrategie

gezamenlijke strategie vorming

afbakeningheldertussenklant-IT

afspraken over niveau van onder-steuning en

taak-verdeling

betrokken in

besluit-vorming

onder-handelen over basis dienst-

verlening

wensen op elkaar

afgestemd en globaal op beleid

ICT-strategie afgestemd

opbusinessstrategie

aan-spreek-puntendeels

belegd

af-handeling in beginsel

gestruc-tureerd

partici-patie

inbelangrijke projecten

participatiein

belangrijkeprojecten

klantkiest

speer-punten

uit ICT-strategie

zelfop-

lossen/regelen

zelfdoen niet niet

geenrelatie metIT

sturing en optimalisatie

van de exploitatie

begrip dat IT

bestuurd moet

worden

Source: KPMG

Maturity Model

2Processes / Controlled

5BusinessOriented

1Ad Hoc/

Technology

4CustomerOriented

3Service

Oriented

• Price per seat fixed, but what is in it?• Processes embedded• Repetition of activities

• Business directs

• Business is owner

• Businessdecides

• Businesschooses

• Businessfollows

• ICT is driven by pains, projects over time and over budget• Ad hoc service delivery• Processes recognized, but not embedded

• Price per seat variabel on basis of actual demand• Internal processes tuned and integrated• Dynamics in processes on basis of demand shifts

• Functionality charged for services actually used• ICT services formulated in terms of business

functions

• Business & ICT Aligned• ICT accountable contribution to

margin

Source: KPMG

Multi-sourcing

AgendaAgenda

What’s the most import invention of the industrial revolution?

The industrial revolution provides important insights-Standardization of screw thread was one of the key inventions of the industrial revolution

Henry Maudslay 1771-1831

Standardization leads to interchangeability, specialization, economies of scale and mass production

Ultimately, standards have led to contemporary enterprise architectures

E2E Multi-sourcing modelE2E Multi-sourcing model

Service Oriented Infrastructure

ilitie

SPoCSPoC

Business

Incidents

Business Alignment

ngService DeliveryService Delivery

CIO OfficeCIO Office

E2E ManagementE2E Management

Identity & Access ManagementIdentity & Access Management

Manage Multi-sourcing

Source: Gartner

Is there ONE model for Demand & Supply Management?

Supply Management

AgendaAgenda

CIO Office

Business Model - RolesBusiness Model - Roles

Service Oriented Infrastructure

ilitie

Identity & Acces ManagementE2E Management

Business

IncidentsDemand Management

Getronics

Customer

• Business Alignment• Relationship integration• Service Integration• Performance Measurement

• Account Management• Vendor Management• Reporting• Charging• Customer Satisfaction

• Service Portal• SL Management• Service Management• Systems Management• Continuous Improvement• Architecture Development• Procurement• Asset Management

Multi-Domain Monitoring

itorin

Correlation &Consolidation

Engine

Generic Collector

Cisco WorksLMSQMS

Microsoft MOM

Net IQ

Checkpoint P1

Cisco VMS

CiscoCS-Mars

Concord

Red SirenCollector

Customer dashboards

Capacity reportsTrend reports

Vulnerability reports

IncidentsIdentity

Datacenter

System

Application

Firewall

Content security

Wireless

Security Monitoring

Demand Management

AgendaAgenda

ICT roadmap drivers

ICT-infrastructure

Busine

new bidders

and posibilties

Technology and

Service

developments

Continuous improvement

Servicemanagement driversServicemanagement drivers

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q42007 2008 2009

Q1 Q2 Q3 Q42010

Innovation

Sustainability

Acquisition

Mobility

International Presence

Ubiquitous Access

BandwidthILM Virtualization

Smart Objects and Ambient Intelligence

Semantic Connectivity

OS innovation

Application Rationalization

E2E Management

Managed IPT

Performance Management

Wireless workplace

Centralization

StandardizationTooling

OS innovation

Automate

Aurora 2006

Output Management

Identity & Access Management

Value Add

Hermes

Apollo

Business Oriented Scenario’sBusiness Oriented Scenario’s

Application Platform Optimization Model

Business Intelligence

Enterprise Content ManagementCollaborationUnified Communications

Enterprise Search

Business Productivity Infrastructure Optimization Model

Development

SOA and Business ProcessBusiness IntelligenceUser Experience

Data Management

Data Protection and Recovery

Desktop, Device, and Server MgmtIdentity and Access Management

Security and Networking

Core Infrastructure Optimization Model

STANDARDIZED

RATIONALIZED

DYNAMIC

STANDARDIZED

RATIONALIZED

DYNAMIC

STANDARDIZED

ADVANCED

DYNAMIC

Build Customer Connections

Enable Your Mobile Workforce

Drive Business Performance

Drive Real-World Business Processes

Improve Compliance

Optimize Your Finance

Operations

Optimize Your Sales Force Productivity

Optimize Your Customer Service

PaymentsOther Industry

Priority Solutions..

Business Infrastructure

Requirements

Optimize your business infrastructure

Source: Microsoft

The next barrier

AgendaAgenda

Person-Centered Computing: Content, Context and Services

Personal

Community

Family

Services

Content

SchoolSchedule

Tax InfoNewsSports

Standings E-Gov

Shopping School

E-MailRSSMemories

Hobbies

FinancialInfo

Banking

Broadband

TV CalendarMemories

MedicalFinancial

HomeSecurity

IM E-MailPersonalRecords

Corp.Archives

Training

MeetingRecords

Work at

CorpApps

Benefits

Conferencing

Devices

PCC Drivers• IT part of the fabric of normal

(non-work) life• Multiple devices• User frustration over non-

integration• Vista upgrade will create next

big wave of user upgrade and migration pain

• High-bandwidth connectivity• Automatic updates of Internet

applications• Advertising and other revenue

sources

Source: Gartner

Service Oriented InfrastructureService Oriented Infrastructure

I dentity & Acces ManagementIdentity & Acces Management

Getronics C/ ICT

Business

Demand Management

Questions – Thank you

Service Oriented InfrastructureService Oriented Infrastructure

I dentity & Acces ManagementIdentity & Acces Management

Getronics C/ ICT

Business

Demand Management

Business IT Alignment model

Source: Gartner