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© 2009 FDRP
“There is a misconception that service is ‘simple’
But service is simple only when it is at its finest”TM
Cindy Martinage, Director FDRP
April 10, 2023 © 2009 FDRP 2
Agenda
This presentation reviews the following:
Manager Access to FrontSUMMIT TM
Employee Access to FrontSUMMIT TM
Using Training Manuals
Using Online Interactive Training
Combining both Online training & Manuals
April 10, 2023 © 2009 FDRP 3
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 4
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 5
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 6
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 7
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 8
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 9
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 10
Manager Access to FrontSUMMIT TM
Self-Study Manual
April 10, 2023 © 2009 FDRP 11
Manager Access to FrontSUMMIT TM
Self-Study Manual
English & Spanish
April 10, 2023 © 2009 FDRP 12
Manager Access to FrontSUMMIT TM
Trainer/Train-the-Trainer Manual
April 10, 2023 © 2009 FDRP 13
Manager Access to FrontSUMMIT TM
Professional Certification
April 10, 2023 © 2009 FDRP 14
Manager Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 15
Employee Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 16
Employee Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 17
Employee Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 18
Employee Access to FrontSUMMIT TM
April 10, 2023 © 2009 FDRP 19
Internal Access to Certification
April 10, 2023 © 2009 FDRP 20
Internal Access to Certification
April 10, 2023 © 2009 FDRP 21
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 22
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 23
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 24
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 25
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 26
Using Training Manuals
Trainee
April 10, 2023 © 2009 FDRP 27
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 28
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 29
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 30
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 31
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 32
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 33
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 34
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 35
Using Training Manuals
Trainee
April 10, 2023 © 2009 FDRP 36
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 37
Using Training Manuals
Trainee Trainer
April 10, 2023 © 2009 FDRP 38
Using Training Manuals
Trainer
April 10, 2023 © 2009 FDRP 39
Using Training Manuals
Trainee
April 10, 2023 © 2009 FDRP 40
Using Training Manuals
Trainee
April 10, 2023 © 2009 FDRP 41
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 42
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 43
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 44
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 45
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 46
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 47
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 48
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 49
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 50
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 51
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 52
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 53
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 54
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 55
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 56
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 57
Using Online Interactive Training
April 10, 2023 © 2009 FDRP 58
Using Online Interactive Training
© 2009 FDRP
Self-Study — Educator Led — Online Interactive
Express Your HospitalityTM
All these materials facilitate training/certification for:
• Certified Dining Room Associate (DRA)TM
• Certified Associate Wine Steward (WSA)TM
© 2009 FDRP
Anytime — Anywhere — Anyways
Express Your HospitalityTM
All these materials facilitate training/certification for:
• Certified Dining Room Associate (DRA)TM
• Certified Associate Wine Steward (WSA)TM
© 2009 FDRP
The Federation of Dining Room Professionals
FDRP®
Meaningful Credentials – Tangible Results
Associate is the 2nd of 4 Certification Levels
© 2009 FDRP
Seven Components to become a Certified Associate Dining Room AssociateTM - Associate Wine StewardTM
2 Styles of Service & Clearing
3 General Practices
4 Beer & Cocktails Essentials
5 Wine Opening
6 Wine Essentials
1 Equipment Identification & Handling
7 Common Sense Rules
Express Your HospitalityTM