Post on 13-Jan-2016
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>>DEPARTMENT OF MANAGEMENT AND MARKETING
Week 8: Writing components assignments Marae visit last Tuesday, Graduation today.
Assignment two writing guidelines.
Groups – additional team members, Team work time to meet in teams later tonight.
Next week Stand out from the crowd.
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Report to a clientKey questions to ask yourself when writing a report:• Who is the report being written for?• What are their needs?• What are their expectations?
• What does assignment require?
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Basic report structureDeductive InductiveTitle page Title pageIntroduction Introductionconclusions Discussion(Recommendations) ConclusionsDiscussion (Recommendations)References References
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Title pageCovering letter or memo
Executive summaryTable of contents
Preliminary sections
IntroductionDiscussionConclusion
(Recommendations)
References
Basic report sections
Appendices Supplementary sections
Report with supplementary sections - Inductive style
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To identify the report topic and scope or extent of investigation
(Identify the person who authorised the report and the date of authorisation
Acknowledge any assistance in preparation of the report
Indicate willingness to provide further information
The aim of a letter
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Covering letter
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Critical points
Address panel/ letter head sequence, spacing, no punctuation
Date
Who are you writing to? What’s missing from address ?
Dear?
Subject heading
Three paragraphs – enclosed, acknowledgments, please contact me if you have any queries..
Yours sincerely…. Kia tau te rangimarie
Signature !!! Whose signature?
Covering Letter
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Title
Date
Author
Commissioner
Paper number and title ???
Title page
Unitec cover sheet signed
by team members, or title page if Unitec form
submitted off line
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EXECUTIVE SUMMARY
The purpose of this report was to analyse management conflict at the Southland Branch of ‘Communicate’. Specific objectives were to identify key problems and offer recommendations to Regional Management.
Problems were located in the organisation’s structure, management style and lack of communication channels, especially between the branch manager and the supervisors. The report recommends a major restructuring of the branch, training for key personnel and clarification of job descriptions.
Objectives
Aim
Key findingsRecommendations
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Roman numerals
Arabic numerals
Logical structure (numbering)
Headings identical to report
Table of contents
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Purpose
Objectives (implicit)
Context, problemCommissioner
Main findings
Assumptions
Introduction
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Concise
Relate to Objectives
Numbered list
Order of importance or parallel to Conclusions
Clear, specific
Future focus
Action-focused, feasible
Recommendations
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Conclusions vs. RecommendationsConclusions Recommendations
Numbered list Numbered list
Most important first Most important first OR follow conclusions
Specific, clear Specific, clear
Concise Concise
present situation Future (solutions)
Relate to objectives relate to conclusions and discussion
key findings (Justified) opinions
Action-focused, Feasible
Assignment 3 asks for ?
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DiscussionThe discussion is the main body of the report, it:• explains conclusions• justifies recommendations• takes two-thirds to three-quarters of the word length• has a logical structure• has numbered headings
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Discussion
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4. DISCUSSION
4.1 Business Communication
In any organisation, information flow is the life-blood of the business. Josephs (2007) advises that communication is the medium through which action is introduced into the structure of the organisation. Billings (2006) believes that without effective communication businesses fail and relationships wither.
Manager/Accountant
There is little effective management or communication practice between these positions. The supervisory difficulties have surfaced many times, yet no training plan has been developed.
The branch manager infers he cannot handle the situation, yet with his vast experience he is in a perfect position to personally coach Harris, Maynard and Cambric to acquire the interpersonal and management skills necessary to work in harmony with their staff. Mace (2004) believes that the most effective way of providing for growth and development of subordinates is such coaching by line managers. Theory linked
to practical issues
Clear, logical headings
Hierarchical numbering
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Sentence case
Italics
Alphabetical
Punctuation
Hanging indent
References (APA style)
Single line spacing refs
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AppendicesAppendices should be:• relevant• a detailed explanation• numbered (or lettered)• given a title• listed in the table of contents• arranged in order they are mentioned in text• neatly and clearly set out
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4. DISCUSSION
4.1 Business Communication
In any organisation, information flow is the life-blood of the business. Josephs (2007) advises that communication is the medium through which action is introduced into the structure of the organisation. Billings (2006) believes that without effective communication businesses fail and relationships wither.
Manager/Accountant
There is little effective management or communication practice between these positions. The supervisory difficulties have surfaced many times, yet no training plan has been developed.
The branch manager infers he cannot handle the situation, yet with his vast experience
2 levels of numbering
1.5 line spacing
Major sections on new page
First line not indented
Bold
Upper case
Title case
Presentation - suggestions
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any grievances. Sayers’ (2008) approach is to have regular meetings so staff know what’s happening in the workplace and the executive know early of any problem affecting productivity.
Listening skills
Staff complain that all the supervisors, but Harris in particular, are arrogant, don’t listen and snap orders.
Conversations between Harris and his staff should be full two-way communication. However, based on his autocratic management style, he dominates the interaction. Gray and Bell (2005) indicate this leads to managers failing to hear what their subordinates are saying. Effective listening is crucial to effective communication, as it
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Page numberLeft
justified
Presentation - suggestions (2)
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Memo
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Please discuss from Assignment three the contents of the memo
To:
From:
Date:
Subject:
Contents to your CEO include
Country and company
Cultural and communication issues identified…overcome
Tell CEO about Report and plans for visit
Assignment memo
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Peer review of teamwork
Are you using google docs?
Video on past powerpoint
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Groups and teams
Lecturer will appoint final members to a group
Discuss assignment How can team approach assignment in order to achieve the very best results
Assess team members contributions – keep a diary
Remember only one designated team member can submit drafts and final copy to TURNITIN.
Assignment Cover sheet
APA Citing and Referencing to follow in Tutorial section
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Assignment one Turnitin 32/35 registered
Assignment three Turnitin of writing blog either from Pathways Awarua or a Journal article
Problem some yet to start Assignment three wordpress
Need to check Wordpress Blog list on Moodle.
Next week How to stand out from the crowd from 4pm to 6pm building 76
Suggest class open for teams but start class 5 past 6
See next slide for details
Admin
>>DEPARTMENT OF MANAGEMENT AND MARKETING
Sept 23 PPD Business Forum 4-6pm
… where we will facilitate a panel discussion featuring some of New Zealand’s most inspiring business leaders. This is a unique opportunity to ‘undress’ the qualities that drive success by these successful business leaders.What is it that inspires these people to learn more, do more and become more? How have they overcome obstacles to increase their business performance?
Link to register: http://us3.campaign-archive2.com/?u=b2a9f46e28f5c0ab9e6ff57a9&id=b6c62ffcbc&e=1e91a32efd