Post on 11-Jul-2018
transcript
© 2018 TM Forum | 1
Adam O’Keeffe – Head of OSS Transformation, Three UK
Mounir Ladki – President and CTO – MYCOM OSI
Deploying and Assuring the world’s first telco cloud
© 2018 TM Forum | 2
• Three UK Transformation Drivers
• MYCOM OSI Value Delivered to Three UK
• Transforming Service Assurance
Agenda
© 2018 TM Forum | 3
Three UK - Challenger Brand
2017Charging extra
for 4G sucks.
We don’t.
2014Go roam.
2017
Mobile broadband.
2007The UK’s first
3G network.
2003The One Plan.
2010
Freeing our customers to use their phones
© 2018 TM Forum | 4
Three UK: Key Figures
310call minutes on
average for Three(per customer, per month)
Average Three customer
data usage per month
6.9GB
per person
310 3.5xmore data than
the industryaverage
Three customers use
99%Population
coverage
AYCEdata
Letting our customers do more
10mcustomers
Average customer data usage
6.8GB
(per customer, per month)
NPSHighest of any MNO
+19
© 2018 TM Forum | 6
The Technology Transformation
Key objectives:
• Faster time to market (capacity & features)
• Enablement of new services & revenue models
• Improved customer experience (network resilience)
• 5G Ready
• Reduced TCO
RAN
Sites
TXN
Transmission
CORE
TelcoCloud
Virtual Core &IP Network
IT
PrivateCloud
PublicCloud
Latency CriticalIT Applications
Non-Latency CriticalIT Applications
eNodeB
OSS (SA, SM, CEM, RAN)
© 2018 TM Forum | 7
The shifts Three UK are making
Technology Shifts Ways of Working Shifts
Achieved through the technology transformation
© 2018 TM Forum | 8
Three UK Telco Cloud Transformation Drivers
Migrate to Telco Cloud
Cost Efficient
2Tbps Capacity for 20 million subscribers
5G Ready
Migrate to virtual infrastructure in the cloud
Become the UK’s best loved
brand
Double current market leading NPS of +19
By 2021 be the best loved brand by customers
and people
Increase Agility
Faster Roll-out of services and technology
Reduce Time To Market to weeks from months
Explore new service and revenue models
Automate 80% of changes implemented
Deliver the best customer
experience
Most Reliable Network
Competitive Speed and Coverage
Reduced Costs through Telco Cloud
© 2018 TM Forum | 10
SimplificationSingle end to end solution for RAN, CORE and IT
Integrated Fault, Performance and Service management
Support physical, hybrid and cloud networks
Out of box root cause analysis and dashboards
Service OrientedCombined view of service and network for service and customer experience
End to end Service impact analysis correlated with alarms and reports
End to end service dashboards
Automation& AnalyticsEnd to end change aware automated analysis and ticketing
Assurance driven closed loop automation
Migrate from Reactive to Predictive Analytics
Service Assurance Transformation Goals
© 2018 TM Forum | 11
• Three UK Transformation Drivers
• MYCOM OSI Value Delivered to Three UK
• Transforming Service Assurance
Agenda
© 2018 TM Forum | 12
MYCOM OSI solutions for Three UK
Integrated end to end visibility of fault, performance and service quality
Multi-domain and across all technologies of hybrid networks – telco and IT
Unified Real Time Topology and inventory discovery and onboarding
Pre-built automated content
Deployed in public cloud (AWS)
Simplification
Customer-centric analysis utilizing multiple data sources
Service Impact analysys for core and OTT application
Dynamic service modelling supports on-demand digital services
Service Oriented
Workflow automation of analysis, processes and ticket
generation
End to end correlation with corrective action automation
Predictive Analytics for pre-emptive action and
maintenance
Zero touch closed loop automation and orchestration
Analytics & Automation
© 2018 TM Forum | 13
• Three UK Transformation Drivers
• MYCOM OSI Value Delivered to Three UK
• Transforming Service Assurance
Agenda
© 2018 TM Forum | 15
The Rise of the Digital Telco
Digital
Service
ProviderAutomated Operations
Automated, Flexible, Cost Efficient
Digital Engagement
Customer Focused
Digital Service Ecosystem
Diverse
Telco Cloud
Flexible, cost effective
Self
Care
Real time
On demand
Personalized
Automated
Intelligent
Analytics & Data
Driven
DevOps
ProcessesSimplified
Multi
Channel
Digital
Cloud
OptimizedDistributed
IoTJoint OfferingsGlobalNew
Business
Models
Connected
© 2018 TM Forum | 16
Telco Cloud Challenges
• Commodity HW
• Network dynamically and continuously orchestrated
(re-configured) in the cloud
• Real-time, on-demand digital operations
• Open (fragmented?) VNF, MANO, SDN-C, ..
• Multitude of Standards bodies
• Open Source will be part of Telco Cloud
• Management of Hybrid Networks for 10+ years
• Architecture for Monetization: Big Data, IoT, SLAs
Fragmentation, complexity, open standards
Risks around:
Visibility, Performance, QoS,
Customer Experience,
Monetization, Network Economics
© 2018 TM Forum | 17
Key characteristics
• CLOUD NATIVE platform (scale, HA,..)
• Orchestrable in Cloud (Containers, DevOps, APIs)
• Multi-year subscription model
• Integrated SA (PM, FM, SQM) with unified CMDB
• Support of Digital services and Hybrid networks
• Correlation of NFVi, VIM, VNF and NFV-O
• Closed loop assurance automation (ZOOM)
• Predictive operations with analytics/AI/ML• Integration with Service Lifecycle Orchestration
• Contribute to Smart Data Lake
• 5G-ready (network slice assurance, etc.)
• Integration with Open Source (OSM, ONAP,..)
MYCOM OSI EAA Next Generation Service Assurance
A Centralized Digital Brain fed by Big Data
that automatically assures delivery of Digital
Services on the hybrid Telco Cloud network
Zero Touch Integrated Service Assurance Orchestration for the Telco Cloud
© 2018 TM Forum | 18
MYCOM OSI EAA Architecture
Infrastructure-agnostic Bare Metal, Private & Public cloud (Containers & Hypervisors)
Compute Resources Storage ResourcesNetwork ResourcesIaaS
Quality Manager
Problem Manager
GIS AutomationTopology Analyzer
Unified Network Inventory & Topology / Service Designer
Profiler
EAAApps
PrOptima™PerformanceManagement
NetExpert™ Fault Management
ProAssure™ Service Quality Management
ProActor™ Automation
ProInsight™ Analytics
SaaS
Container Orchestration & Cluster Management
SoftwareDefined Storage
NoSQLDatabases
Common Services (Monitoring & Security)
Big Data Framework (Data Lakes, Streaming & Smart Data)
Ingestion Framework (Real Time Events & Telemetry)
EAACloudNative
Platform
PaaS
DevOps Processes (Automation, CI, CD)
APIs (TM Forum, ETSI, TOSCA, REST)
© 2018 TM Forum | 19
Benefits of Digital Service Assurance
Improve Customer Experience
Proactive issue resolution
Reduce MTTR of iidentified ssues
Migrate to customer and service centric proactive assurance
SLA monetization and enforcement
Increase Operational Efficiency
Automate up to 95% of NetOps through closed loop
automation
Architecture agnostic open ecosystem reduces
integration complexity and cost
Autonomic and self learning using AI
Increase Agility
Automate Onboarding of Inventory, Topology and Service Catalogs
Assure on demand digital networks and services
Assure E2E IoT services and act as MSP for other industry
verticals (multi $B growth opportunity)
Cost Reduction
Single Solution with E2E visibility reduces costs by 50%
DevOps reduces implementation time by 75%
Predictable OPEX cost models vs “pay as you grow” models
© 2018 TM Forum | 20
Subscription-based Business Model
Subscription Key Benefits:Fixed, predictable costs
Simple, Rapid Deployment
Reduce Entry Costs
Always at the latest version
Reliability and High Availability
Minimise CAPEX and OPEX
Lower TCO
*- based on multiple T1 CSP engagements including technology enhancements, S&M costs, upgrades and efficiency gains through automation
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Year 1 Year 2 Year 3 Year 4 Year 5
Subscription vs Traditional Business Model Cumulative Savings*