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Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology NetworkProgram Management Office
WelcomeWelcome
Lt Col Benjamin B. NelsonDeputy CIO & CTO
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
HQ Air University Education Operations & Communications
• The ATN Program Management Office The ATN Program Management Office is a branch of HQ AU/A3/6, and is a is a branch of HQ AU/A3/6, and is a separate operating location at Wright-separate operating location at Wright-Patterson AFB, OhioPatterson AFB, Ohio
• Our mission isOur mission is to pro-to pro-mote, manage, and mote, manage, and deliver instructional deliver instructional broadcasting for the broadcasting for the Air Force’s distance Air Force’s distance learning programs and learning programs and other DOD users of ITVother DOD users of ITV
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
HQ Air University OL-AHQ Air University OL-AAir Technology Network PMOAir Technology Network PMO
Personnel Authorized: 5 Civil Service Assigned: 5
DIRECTOR Dr. Philip WestfallGS-1701-14
ASSISTANT DIRECTORCHIEF, INSTRUCTIONAL QUALITYMr. Alex Autry, GS-1701-13
CHIEF, OPERATIONSMr. Joseph Kustra GS-0391-12
BROADCAST EQUIPT OPER Mr. Glenn Kanak WG-3940-10
CHIEF ENGINEERMr. Clay MiddlebrookGS-0391-13
Home of the ATN
Pioneer & Pioneer & Team Lead of the Team Lead of the Government Education & Training Network
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology Network PMOAir Technology Network PMO
OUR VISION:
To be the most effective and timely means for global distribution of quality video distance learning programs within the DOD
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
ATN is USAF DL Satellite Network
What is the Air Technology Network?
ATN is the name of the US Air Force’s ATN is the name of the US Air Force’s satellite network used for . . .satellite network used for . . .
Distance Learning
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
The Air Force Standard
AFI 36-2201, 2.2.3.3.: HQ AU/A4/6 executive agent for the ATN PMO
AFI 36-2201, 4.3.1.3.: When ITV is used for broadcasts or large-file transfer, ATN PMO procedures are to be followed.
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
An Air Force Funded Program
ATN is a fully funded program-- Began with FY 06 POM, Program: ALJ-- PDC: AE6WDL-- PEC: 84776-- PEM: AETC/A3R-- ABIDES CCN ID: 6R2P211T
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What is ATN?
INTERACTIVE TELEVISION (ITV)– One-way HDTV via satellite – Two-way interaction through audio conferencing– Student polling through mobile media
ITV emulates the classroom at a distance
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
A Variety of Instructional Methods
High-end graphics & HD video Live, interactive learning exercises Teaching interviews Panel discussions Guest speakersStudent interaction with the experts—
standardized instructionStudent-to-student interaction—
enhanced in a classroom setting through audioconferencing & BYOD polling
And like the in-residence classroom, ITV integrates well with print & online media
Air Technology NetworkAir Technology Network
NOCNOC
ATTV (2)Wright-Pat AFB OH
BRTV BRTV Buckley AFB COBuckley AFB CO
KETVKETVKeesler AFB MSKeesler AFB MS
AUTV AUTV Maxwell AFB ALMaxwell AFB AL
RRTV RRTV Robins AFB GARobins AFB GA
DRTV DRTV Dobbins ARB GADobbins ARB GA
GBS GatewayGBS GatewayNorfolk VANorfolk VA
Terrestrial T-1 connection
Broadcasting Center
Galaxy 25Galaxy 25 2 HD & 5 SD Channels 2 HD & 5 SD Channels
9 Broadcast Centers9 Broadcast Centers
204204 Earth StationsEarth Stations
324 Classrooms324 Classrooms
in CONUS, Europe, in CONUS, Europe,
WestPac, & SWAWestPac, & SWA
Develop America's Airmen Today ... for Tomorrow
Future Gateway Future Gateway to WestPacto WestPac
DISA GCDS to SWADISA GCDS to SWA
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
GSA Contract with AT&T
Galaxy 25Galaxy 25
General Services Administration
Custom SATCOM Solutions (CS2)Contract No . GS00Q12NRD4007
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are ITV’s major features?
Commercially available technologyCommercially available technology Digital Video Broadcasting compressionDigital Video Broadcasting compression Selectable HD/SD quality, 16x9 aspect ratio Selectable HD/SD quality, 16x9 aspect ratio Contracted network management Contracted network management Conditional access management Conditional access management Contracted maintenanceContracted maintenance
Develop America's Airmen Today ... for Tomorrow
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Telstar 6
Galaxy 25
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Galaxy 17
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Western Europe & SWA
Rebroadcast through DISA’s Global Broadcast Service, Norfolk VA* New GBS Ka-Band platform deployed on 15 Feb 11 *
WGS-3Europe
“DISN cloud”SWA
RAMSTEIN AB DERAMSTEIN AB DE
AVIANO AB ITAVIANO AB IT
RAF MILDENHALL GBRAF MILDENHALL GBSPANGDAHLEM AB DESPANGDAHLEM AB DE
AL DHAFRA AB AEAL DHAFRA AB AE
ALI AL SALEM AB KWALI AL SALEM AB KWKANDAHAR AB AFKANDAHAR AB AF
AL UDEID AB QAAL UDEID AB QA
INCIRLIK AB TR INCIRLIK AB TR
AL MANAMAH BHAL MANAMAH BH
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Western PacificWestern Pacific
* Migrating to new GBS platform in 2014 *
ANDERSEN AFB GUANDERSEN AFB GU
MISAWA AB JPMISAWA AB JP
YOKOTA AB JPYOKOTA AB JP
KADENA AB JPKADENA AB JP
OSAN AB KROSAN AB KRKUNSAN AB KRKUNSAN AB KR
Develop America's Airmen Today ... for Tomorrow
Digital Video Satellite NetworkDigital Video Satellite Network
ComponentsComponents
SERVICE PROVIDERSERVICE PROVIDERClassroom Audio
Classroom Audio
Video & Audio
Video & Audio
ITV CLASSROOMITV CLASSROOM
GEO SATELLITEGEO SATELLITE
Video & AudioVideo & Audio
F/O or T-1 LinkF/O or T-1 Link
VideoVideo
AudioAudio
UPLINK HUBUPLINK HUBBROADCAST STUDIOBROADCAST STUDIO
Satellite Studio Equipment
Average installed cost: $150K
HD Camera System Video Switcher
CODEC
Green Screen & LightingDownlink System
Develop America's Airmen Today ... for Tomorrow
Broadcast Center Terrestrial Link
Two for each BC-to-Hub terrestrial linkTwo for each BC-to-Hub terrestrial link Allows for HD 720p up to 4Mbps transmission Allows for HD 720p up to 4Mbps transmission rate rate
Plycom Bridge allows for transmitting to and Plycom Bridge allows for transmitting to and from other VTC systems, Smart Pads & Smart from other VTC systems, Smart Pads & Smart PhonesPhones
Develop America's Airmen Today ... for Tomorrow
HDX 7000-720 HD CODEC
Audioconferencing
DSN, VoIP, PSTNDSN, VoIP, PSTN Operator assisted screening or PIN accessOperator assisted screening or PIN access - Tier 1: Dial-in w/PIN, unattended- Tier 1: Dial-in w/PIN, unattended - Tier 2: Dial-in w/PIN, help desk available- Tier 2: Dial-in w/PIN, help desk available - Tier 3: Auto-dial, help desk monitoring- Tier 3: Auto-dial, help desk monitoring Reservation, Scheduling, and Billing FeaturesReservation, Scheduling, and Billing Features
Up to 9,600 portscurrently configured for 453
Develop America's Airmen Today ... for Tomorrow
Broadcast Center Terrestrial Link
Links broadcast centers to uplink hub cost Links broadcast centers to uplink hub cost effectively—replaces need for multiple effectively—replaces need for multiple uplinksuplinks
T-1s from BCs allow for up to 1.5 Mbps T-1s from BCs allow for up to 1.5 Mbps transmission ratetransmission rate
T-3 capacity at hub allows for cost-effective T-3 capacity at hub allows for cost-effective wireline service wireline service for video & audio for video & audio conferencing conferencing
Develop America's Airmen Today ... for Tomorrow
GS00T07NSD0008
28
Satellite Down Link Equipment
40” HD Flat Screen TVDVD RecorderCisco D9865D Satellite ReceiverAT Products audio conference unit & mics
Average installed cost: $7,900
Non-penetrating roof-mount
Develop America's Airmen Today ... for Tomorrow
ATN Classroom Layout
Phone Phone jack Coaxial cable Push-to-talk microphone
Flat Screen TV or Projector
ACS
DVR
IRD
C
C
Develop America's Airmen Today ... for Tomorrow
Next Generation: Cisco D9865
• Integrated Receiver Decoder (IRD)--the heart of the satellite broadcast system
• Receives digital television signal and converts it into analog audio and video signals for display on television monitor (16:9 HD & SD 4:3 ratios)
• IP data port (10Mbps) - streams IP video or file transfer to desktop
Develop America's Airmen Today ... for Tomorrow
ATN Audioconferencing SystemATN Audioconferencing System
Simple, push-to-talk, multipoint Simple, push-to-talk, multipoint conferencing conferencing
Single phone lineSingle phone lineFree, open exchangeFree, open exchangeOne mic for every two studentsOne mic for every two students
Develop America's Airmen Today ... for Tomorrow
Harvard ELITEHarvard ELITE AT 2001AT 2001
OCONUS Link through DECC
NOCNOC
Defense Enterprise Computing Centers
Develop America's Airmen Today ... for Tomorrow
Amino A125 IPTV Set Top Box
• IPTV Set Top Box (STB)--the heart of the satellite GBS broadcast system to OCONUS
• Receives IP television signal and converts it into analog audio and video signals for display on television monitor
Develop America's Airmen Today ... for Tomorrow
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• ITV/VTC/MM USED IN COMBINATION
• Shared programming—bridging existing networks:
-- Army TNET & Classroom XXI (Navy Learning Network - Discontinued 22 Sep 13)
• Guest speaker not at broadcast facility (used as one-way)
• Student has access only to VTC or MM (used as one-way—quality permitting)
Linking VTC & Mobile Media
Thanks to the VA-DOD Medical Joint Incentive Fund, ATN is now providing ITV service across DOD
and is also known as theDefense Education & Training
Network
http://detn.govdl.org
A DOD alliance . . .
Defense Education & Training Network
WRNMMC WRNMMC Bethesda MDNPS-TV NPS-TV Shepherdstown WVShepherdstown WV
ATTV (2)Wright-Pat AFB OH
NMCSD San Diego CA
BRTV BRTV Buckley AFB COBuckley AFB CO
DEOMIDEOMIPatrick AFB FLPatrick AFB FL
KETVKETVKeesler AFB MSKeesler AFB MS
TYWN TYWN Tyndall AFB FLTyndall AFB FL
AUTV AUTV Maxwell AFB ALMaxwell AFB AL
RRTV RRTV Robins AFB GARobins AFB GA
AMEDDC&SMETCBAMC
JB San Antonio TX
DRTV DRTV Dobbins ARB GADobbins ARB GA
GBS GatewayGBS GatewayNorfolk VANorfolk VATRADOC BridgeTRADOC Bridge
Ft Eustis VAFt Eustis VA
ANTV ANTV Andrews AFB MDAndrews AFB MD
ANG TECTVANG TECTVMCGHEE TYSON AFB, TNMCGHEE TYSON AFB, TN
4 HD & 5 SD Channels 4 HD & 5 SD Channels
20 Broadcast Centers20 Broadcast Centers
545 Earth Stations545 Earth Stations
822 Classrooms822 Classrooms
131 Bases with IPTV 131 Bases with IPTV
in CONUS, Europe, in CONUS, Europe,
WestPac, & SWAWestPac, & SWA
Terrestrial T-1 connection
Broadcasting Center
Galaxy 25Galaxy 25
DHHQ DHHQ Falls Church VA
NMCP Portsmouth VANTTC Los Angeles CA
AFSAM Wright-Pat AFB OH
DISA GCDS to DISA GCDS to DOD DesktopsDOD Desktops
NOCNOC
Future Gateway to WestPacFuture Gateway to WestPac
VHA-EES HubVHA-EES HubSt Louis MOSt Louis MO
ATN, the father of . . .
Currently the only interagency distance learning network
A network of Government ITV networksA network of Government ITV networks Under a single GSA Contract ProviderUnder a single GSA Contract Provider Shared facilities & programsShared facilities & programs ATN PMO is Team Lead: http://getn.govdl.orgATN PMO is Team Lead: http://getn.govdl.org
GETNGovernment Education & Training NetworkGovernment Education & Training Network
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
General Services Administration
Custom SATCOM Solutions (CS2)Contract No . GS00Q12NRD4007
How GETN got its start
In 1992, AFIT had a vision to create a Government-wide collaborative network so we could: Eliminate stove-pipe networks Share resources Share programming
The vision was realized through a cooperative effort between Air Force, AT&T, GSA, & DISA . . .
FAAOklahoma City OK
USAFWright-Patterson AFB OH
Terrestrial T-1 connection
Broadcasting Center
GETN
ANGMcGhee Tyson ANGB TN
DOJColumbia SC
Galaxy 25Galaxy 25
4 Uplinks shared by 4 Uplinks shared by
10 agencies reaching 10 agencies reaching over 1,300 locationsover 1,300 locations
GETN Satellite Networks
Defense Education & Training Network
Government Education & Training Network
• Medical TrainingMedical Training• Civil EngineeringCivil Engineering• Homeland DefenseHomeland Defense• Pollution & Hazardous Waste MgtPollution & Hazardous Waste Mgt• Biological TerrorismBiological Terrorism• Fiscal & Contract LawFiscal & Contract Law• Federal Employees Health BenefitsFederal Employees Health Benefits• Multicultural TrainingMulticultural Training
A few example of courses shared by members of GETN . . .
GETN
Government Alliancefor Training &Education by Satellite
GETN members belong to the . . . GETN members belong to the . . .
ATN PMO Team LeadATN PMO Team Leadhttp://gates.govdl.org http://gates.govdl.org
The The Government Alliance for Government Alliance for Training & Education by Training & Education by
SatelliteSatellite is an association of is an association of Federal Government employees Federal Government employees and military personnel who use and military personnel who use satellite technology to deliver satellite technology to deliver education & training for their education & training for their
organizationsorganizations
What is GATES?
What is GATES?
Most satellite distance learning Most satellite distance learning users are on a “network of users are on a “network of
networks” called networks” called the the Government Education & Government Education &
Training Network (GETN), others Training Network (GETN), others are on separate, agency are on separate, agency
networksnetworks
GATES Satellite Networks
USAF USAF
ANG ANG
AFRCAFRC
US ARMYUS ARMY
DEOMI DEOMI
USNUSN
FAA FAA
DOJDOJ
NPS (DOI)NPS (DOI)
SSA SSA
VHAVHA
NASA NASA
BLM (DOI)BLM (DOI)
ARNGARNG
GETN (CS2) GETN (CS2) Other NetworksOther Networks
DETNDETN
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Main PlayersMain Players
• Requesting Organizations• Functional communities, DOD schools, DOD
agencies• Funding Organizations
• DHA, AETC/A3R–AU/A3/6, NPS• Functional communities, DOD schools, DOD
agencies• AFIT Support (CC, SC, FS, XP) • Collaborative Partners for Satellite Usage
• Users of GETN, bulk-buy of satcom• Interagency programming
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What missions do we support?What missions do we support?
• Air University PCE (AFIT & CPD)• Air Force Reserve Command training & education• Air Force Materiel Command training• Air National Guard PME• DOD/VHA Medical PCE & Tng• Defense Equal Opportunity Management Institute• National Park Service• DOD-IRS Volunteer Income Tax Assistance (VITA)
FY13 Student-Hours: AF: 138,538 DOD: 230,386
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
A Sampling of ATN Courses
• Aerial Port Functions• Joint Inspection Process• Passenger Service Functions• Air Cargo Processing• Aircraft Loading• AF CDC Update• Civil Engineering • Pollution & Hazardous Waste Mgt• Fiscal & Contract Law• Military Instructor Training• AFPC Training Updates• AF Safety Training• Multicultural Training• Base Services Training• Mechanical Systems for
Managers• Principles of Instructional System
Development
•
• Electrical Systems for Managers • Airfield Pavement Construction
Inspection• Environmental Compliance
Assessment• Contracting for Civil Engineering• Pollution Prevention• AF ORM Essentials for Leaders• Project Management• Maintenance Engineering• Hazardous Materials
Management• Communications-Electronics
Career Advancement • Logistics Management• Energy Savings Performance
Contracts
ITV is a medium that meets vast number of learning objectives
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are our main processes?
• Ensuring ITV courses meet quality standards of DL instruction
• Ensuring standardization, quality, safety, and efficiency in ITV installation & operation
• Providing training on the use of ITV & related media• Coordinating schedule with other users & satellite
service provider • Providing technical support for the ATN sites &
other users DOD-wide• Providing scheduling function for DOD agencies on
DETN• Providing inter-service programming on DETN
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
ATN Programming Process
Definition Stage
Requirements Call
PMO publishesschedule
Planning Stage
PMO trainsinstructors
Schoolsregister students
PMO scheduleswith provider
Execution Stage
Schools broadcast
from studio
PMO monitorsquality and
tracks usage
PMO establishes video
& audio links
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology Network PMOAir Technology Network PMO
LEAD TEAMLEAD TEAMLEAD TEAMLEAD TEAM
TECH TEAMTECH TEAMTECH TEAMTECH TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM
ATN Program Management OfficeLeadership & Management
• Director• Asst Director (Chief Inst Qual)
• Chief Engineer• BC Equipt Operator
• Chief Instr Qual• Director
• Chief Operations• BC Equipt Operator
OPS TEAMOPS TEAMOPS TEAMOPS TEAM
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are our roles?
Director:Director: Acts as single POC for all ATN & DETN issuesActs as single POC for all ATN & DETN issues Acts as AFO & ARO for DETNActs as AFO & ARO for DETN Establishes AF policy for use of ATN Establishes AF policy for use of ATN Directs the financial resources for ATNDirects the financial resources for ATN Coordinates billing with AETC/FM, AFNIC, DITCOCoordinates billing with AETC/FM, AFNIC, DITCO Through GATES, cooperates with various federal Through GATES, cooperates with various federal
agencies to interface with other ITV networksagencies to interface with other ITV networks Coordinates with DISA & GSA on contract requirements Coordinates with DISA & GSA on contract requirements Provides training for downlink site monitorsProvides training for downlink site monitors Researches & examines new DL technologyResearches & examines new DL technology
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology Network PMOAir Technology Network PMO
LEAD TEAMLEAD TEAMLEAD TEAMLEAD TEAM
TECH TEAMTECH TEAMTECH TEAMTECH TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM
ATN Program Management OfficeLeadership & Management
OPS TEAMOPS TEAMOPS TEAMOPS TEAM
AFRCAFRCBDCT CTR MGR BDCT CTR MGR
& ENGR& ENGR
AFRCAFRCBDCT CTR MGR BDCT CTR MGR
& ENGR& ENGR
AUAUBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
AUAUBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
OTHER DODOTHER DODBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
OTHER DODOTHER DODBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
AFITAFITENGINEERENGINEER& OPS MGR& OPS MGR
AFITAFITENGINEERENGINEER& OPS MGR& OPS MGR
OTHER GOVOTHER GOVBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
OTHER GOVOTHER GOVBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
ANGANGBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
ANGANGBDCT CTR MGRBDCT CTR MGR
& ENGR& ENGR
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are our roles?
Chief EngineerChief EngineerEnsures proper design and installation of uplink Ensures proper design and installation of uplink
facilities & Broadcast Centersfacilities & Broadcast CentersManages installation of uplinks and downlinksManages installation of uplinks and downlinksActs as ARO & AFO for DETNActs as ARO & AFO for DETNActs as coordinator for best current practices, ensuring Acts as coordinator for best current practices, ensuring
standardization, quality, safety, and efficiency in ATN standardization, quality, safety, and efficiency in ATN technical operationstechnical operations
Establishes sustainment & upgrade planEstablishes sustainment & upgrade planSubmits purchasing documentsSubmits purchasing documentsResearches & examines new broadcast technologyResearches & examines new broadcast technology
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are our roles?
Broadcast Equipment OperatorBroadcast Equipment OperatorEnsures proper operation of uplink facilityEnsures proper operation of uplink facilitySupports Chief of Operations in daily operationsSupports Chief of Operations in daily operationsOperates video equipmentOperates video equipmentWorks with Chief Engineer to apply best current Works with Chief Engineer to apply best current
practices, standardization, quality, safety, and practices, standardization, quality, safety, and efficiency in ATN technical operationsefficiency in ATN technical operations
Maintains contact with downlinks to monitor statusMaintains contact with downlinks to monitor statusMaintains physical plant Maintains physical plant
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology Network PMOAir Technology Network PMO
LEAD TEAMLEAD TEAMLEAD TEAMLEAD TEAM
TECH TEAMTECH TEAMTECH TEAMTECH TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM
ATN Program Management OfficeLeadership & Management
OPS TEAMOPS TEAMOPS TEAMOPS TEAM
AFRCAFRCINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
AFRCAFRCINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
AUAUINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
AUAUINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
OTHER DODOTHER DODINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
OTHER DODOTHER DODINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
AFITAFITINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
AFITAFITINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
OTHER GOVOTHER GOVINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
OTHER GOVOTHER GOVINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
ANGANGINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
ANGANGINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
What are our roles?
Chief, Instructional QualityChief, Instructional QualityActs as Asst Director—oversees daily operationsActs as Asst Director—oversees daily operationsAdministers the DETN instructional quality programAdministers the DETN instructional quality programProvides training & guidance for the development & Provides training & guidance for the development &
delivery of ITV courses DOD-wide delivery of ITV courses DOD-wide Ensures best practices for train-the-trainer programs for Ensures best practices for train-the-trainer programs for
faculty & trainers using ITVfaculty & trainers using ITVOversees DETN ProgrammingOversees DETN ProgrammingActs as Program Manager for MISTActs as Program Manager for MISTCoordinates ATN use with other services & agenciesCoordinates ATN use with other services & agenciesDevelops required ATN & DETN documentationDevelops required ATN & DETN documentationProvides training for site coordinatorsProvides training for site coordinatorsResearches & examines new DL technologyResearches & examines new DL technology
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Air Technology Network PMOAir Technology Network PMO
LEAD TEAMLEAD TEAMLEAD TEAMLEAD TEAM
TECH TEAMTECH TEAMTECH TEAMTECH TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM
ATN Program Management OfficeLeadership & Management
OPS TEAMOPS TEAMOPS TEAMOPS TEAM
AFRCAFRCOPS MGR & OPS MGR & SCHEDULERSCHEDULER
AFRCAFRCOPS MGR & OPS MGR & SCHEDULERSCHEDULER
AU AU OPS MGR & OPS MGR & SCHEDULERSCHEDULER
AU AU OPS MGR & OPS MGR & SCHEDULERSCHEDULER
OTHER DODOTHER DODOPS MGR & OPS MGR & SCHEDULERSCHEDULER
OTHER DODOTHER DODOPS MGR & OPS MGR & SCHEDULERSCHEDULER
AFITAFITOPS MGR & OPS MGR & SCHEDULERSCHEDULER
AFITAFITOPS MGR & OPS MGR & SCHEDULERSCHEDULER
OTHER GOVOTHER GOVOPS MGR & OPS MGR & SCHEDULERSCHEDULER
OTHER GOVOTHER GOVOPS MGR & OPS MGR & SCHEDULERSCHEDULER
ANGANGOPS MGR & OPS MGR & SCHEDULERSCHEDULER
ANGANGOPS MGR & OPS MGR & SCHEDULERSCHEDULER
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What are our roles?
Chief, OperationsChief, OperationsManages the day-to-day network operationsManages the day-to-day network operationsEstablishes links to all BCs and downlinks for programsEstablishes links to all BCs and downlinks for programsCoordinates DETN schedule & posts on the WebCoordinates DETN schedule & posts on the WebManages the customer course & site registrationManages the customer course & site registrationManages required ATN & DETN documentationManages required ATN & DETN documentationManages on-line resources & communicationManages on-line resources & communicationProvides administrative support for PMOProvides administrative support for PMOPerforms as liaison with local IT & IM support Performs as liaison with local IT & IM support
organizationsorganizationsCompiles metrics for ITV usage and QoSCompiles metrics for ITV usage and QoS Acts as first POC for customer serviceActs as first POC for customer service
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What are our roles?
Broadcast Equipment OperatorBroadcast Equipment OperatorEnsures proper operation of uplink facilityEnsures proper operation of uplink facilitySupports Chief of Operations in daily operationsSupports Chief of Operations in daily operationsOperates video equipmentOperates video equipmentWorks with Chief Engineer to apply best current Works with Chief Engineer to apply best current
practices, standardization, quality, safety, and practices, standardization, quality, safety, and efficiency in ATN technical operationsefficiency in ATN technical operations
Maintains contact with downlinks to monitor statusMaintains contact with downlinks to monitor statusMaintains physical plant Maintains physical plant
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• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
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ATN Evaluation Methods
• Instructional Effectiveness • Responsibility of schools; some data reported to PMO • Spot-monitoring of broadcasts• Instructor surveys
• Operational Effectiveness and Efficiency• Student throughput (number of students—AF & Interagency)• Number of broadcast hours• Student course completion rates (when available) • Status of facilities (numbers & condition)• Operational cost measurements (ROI)• Quarterly Technical Quality Conferences (feedback from
technicians)
• Customer Satisfaction• Quarterly Instructional Quality Conferences (feedback from
instructors) • Expanding training and quality assurance programs
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Metrics
Satellite Broadcast Operations
Objective Description: Effectively and efficiently deliver instructional broadcasting programs for the Air Force, and for other DOD users of Interactive Television.
Measure 1: Cost per student-hour.
Measure Description: Report of annually computed cost efficiency of satellite broadcasting-total costs divided by total student hours per student (school basis, AETC basis, and service or agency basis)
Measure 2: Instructor satisfaction.
Measure Description: Measure of instructor satisfaction of satellite delivery to meet instructional objectives using a Likert scale.
Measure 3: Technical reliability.
Measure description: Histogram of on-time starts as a percentage of total downlink starts per month and report of inoperative or reduced-capability sites reported as a percentage of total number of sites per month.
66
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12 17 14 18 32 17 2311
8 21 11 17
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
VeryUnsatisfied
SomewhatDissatisfied
SomewhatSatisfied
VerySatisfied
Autry
ATN Instructor Satisfaction
Green: >/= 90% of members are satisfiedYellow: 71-89% of members are satisfiedRed: </= 70% of members are satisfied
Measure Description: Measure of instructor satisfaction of satellite delivery to meet instructional objectives using a Likert scale.
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ATN Classroom Status
304 312 311 309 313 319304 300 300 299 297
10 8 8 8 87
12 8 10 11 13 10
10 7 8 9 10 5 10 12 10 10 10 15
295
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
INOP
DEGRADED
GOOD
Molish
Green: >/= 90% of all sites are fully operationalYellow: 81-89% of all sites are fully operationalRed: </= 80% of all sites are fully operational
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ATN On-Time Starts
131
34 44 127 186 10
13486 210 236 257
1
7
1 2
111 1 22 3
250
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB
NODATAOE DL
OE BC
TP DL
TP BC
TP UL
OE UL
ON TIME
Kustra
Green: >/= 90% of all sites started on timeYellow: 81-89% of all sites started on timeRed: </= 80% of all sites started on time
Measure description: Histogram of on-time starts as a percentage of total downlink starts per month
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ATN Monthly Student-Hours
FY 13 Total: 138,538
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000 ATN NOC
ANG
2AF
AFSPC
AU-CCAF
AU-AFJAGS/CPD
AU-A3/6/ECP
AFMC
AFRC-RRTV
AFRC-DRTV
AFRC-BRTV
AFIT/EN
AFIT/CE
MIST-AF
Westfall
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DETN Monthly Student-Hours
FY 13 Total: 230,386
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000NPS
MIST - Other Gov't
MIST-Other DOD
DEOMI
DLA
ATN NOC
ANG
2AF
AFSPC
AU-CCAF
AU-AFJAGS/CPD
AU-A3/6/ECP
AFMC
AFRC-RRTV
AFRC-DRTV
AFRC-BRTV
AFIT/EN
AFIT/CE
MIST-AF
Westfall
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
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Cost Effectiveness
Westfall
Basic rates--VideoT-1 Connection: $9/hrVTC maintenance: $800/yrSatellite usage: $347k/yrUplink Maintenance: $47,000/yrDownlink Maintenance: $600/yrAdditional Classroom: $156/yr
Basic rates—AudioAudio usage: $1/site/hr Audio Maintenance: $27,000/yrDS-3 POTS Connections: $7,400/yr
• ATN PMO NOC operations costs $125K • MAJCOMs pay for downlink maintenance
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ITV CostsITV Costs::• Operations: satellite & audio; NOC admin costsOperations: satellite & audio; NOC admin costs• Maintenance: uplink, downlink, VTC (BC Links)Maintenance: uplink, downlink, VTC (BC Links)• Equipment: upgrades & sustainmentEquipment: upgrades & sustainmentResidence costsResidence costs::• Only travel & per diemOnly travel & per diemStudent throughputStudent throughput: : • Student-hourStudent-hourCost per student:Cost per student:• Total costs / total student-hoursTotal costs / total student-hoursROIROI• Residence cost / ITV Cost (as a percentage)Residence cost / ITV Cost (as a percentage)
Cost Effectiveness
Variables usedVariables used
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One-week course: 40 Hours, 100 studentsOne-week course: 40 Hours, 100 studentsResidenceResidence TDY travel & per diem only TDY travel & per diem only
Total per student: $1,850 Total per student: $1,850 For 100: For 100: $185,000$185,000 Total per student hour: $46.25Total per student hour: $46.25
Interactive TelevisionInteractive Television: : Total per student hour: $3.63Total per student hour: $3.63Total per student: $145; for 100: Total per student: $145; for 100: $14,520$14,520
Cost avoidanceCost avoidance: $1,705 per student : $1,705 per student Total per offering (100 students): Total per offering (100 students): $170,480$170,480
Costs for ITV are Costs for ITV are 7.8%7.8% of residence! of residence!
Cost Effectiveness - AF
Based on AF per hour costsBased on AF per hour costs
ROI: 1,274%ROI: 1,274%
Cost per Student-Hour
FY 13
$46.25
$2.72 $2.72 $3.63 $2.72 $0.00 $0.91 $-
$5.00 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 $40.00 $45.00 $50.00
Resident TDY Cost
Total ITV Cost to Gov
Total ITV Cost to
DOD/MIST
Total ITV Cost to AF
Total ITV Cost to
AETC/A3I
Total ITV Cost to DOD
MIST
Total ITV Cost to AETC
Schools
Measure Description: Report of annually computed cost efficiency of satellite broadcasting-total costs divided by total student hours per student (for Government and service or agency basis)
Green: <$10 per student hourYellow: $10-20 per student hour Red: >$20 per student hour
UPDATE
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
School Cost Effectiveness
Interactive Television is free for any AETC School!Interactive Television is free for any AETC School! . . . Because satellite costs centrally funded by AETC/A3R. . . Because satellite costs centrally funded by AETC/A3R
. . . And what could be more cost-effective than adding . . . And what could be more cost-effective than adding distance learning programs at no additional cost?distance learning programs at no additional cost?
So if we are to maintain a “culture of cost consciousness,” So if we are to maintain a “culture of cost consciousness,” why aren’t more schools demanding satellite?why aren’t more schools demanding satellite?
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GOVERNMENT ALLIANCE FOR TRAINING & EDUCATION BY SATELLITE
GATES
Satellite—the best kept secret in the distance learning industry
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• Satellite not frequently considered for distance learning—often considered exotic and expensive
• Panacea syndrome—Web is the answer for all distance learning
• Little awareness of the benefits of satellite technology • Some schools in Fed Gov model themselves after
academic institutions that cannot use enterprise-wide solutions
• Little awareness of its extensive use in corporate America and in Federal Government
. . . so who IS using satellite?
So why the secret?
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Corporate Satellite Networks
The larger the enterprise, the more efficient satellite becomes
A.G. EdwardsA.G. Edwards
Anheuser-BuschAnheuser-Busch
Bank of AmericaBank of America
BoeingBoeing
CaterpillarCaterpillar
Channel OneChannel One
CiscoCisco
DillardsDillards
Edward JonesEdward Jones
Federal ExpressFederal Express
FordFord
General ElectricGeneral Electric
Georgia PacificGeorgia Pacific
Harley-DavidsonHarley-Davidson
Hewlett-PackardHewlett-Packard
Home DepotHome Depot
HUDHUD
IntelIntel
JCPennyJCPenny
KrogerKroger
Lowe’sLowe’s
Macy’sMacy’s
McDonald’sMcDonald’s
Merrill LynchMerrill Lynch
MicrosoftMicrosoft
OrkinOrkin
PfizerPfizer
SafewaySafeway
Square DSquare D
StaplesStaples
State FarmState Farm
SYDASYDA
UnisysUnisys
USPSUSPS
Wachovia BankWachovia Bank
Wal-MartWal-Mart
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• Academic Effectiveness – AF Schools have experienced student performance equal to resident—instructors, overwhelmingly, are “very satisfied” using ITV to meet course learning objectives
• Academic Efficiency – Gets students away from office distractions—essential for multi-hour / multi-day courses
• Mission Effectiveness – ATN is mission-centric—optimizes pacing—controls length of instruction and time of completion
• Rapid content dissemination – Content kept current through immediate & frequent updating by instructor—not outsourced
• Rapid Deployment – Additional sites can be quickly and inexpensively installed
• Cost effectiveness – Very lean operations (staff of 5)—ATN costs AETC $2.72 per student-hour vs. $45.16 (travel & per diem) for in residence—no up-front development costs—centralized funding allows AETC schools to participate at no cost to them
What is the What is the ATN AdvantageATN Advantage??
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• Advanced technology – Using HDTV & IP to reach classrooms and to reach desktops for short programs—moving video instruction from anywhere to anywhere
• Global reach – Meeting DL requirements through single, standardized, enterprise-wide network—and coverage is expanding across DOD
• Visionary approach – GETN is the the only interagency network dedicated to DL—alliances with other government agencies allows sharing instruction and facilities, and reduces costs by collective purchase of technology and bandwidth
• Continuing Growth in Applications—Can be used for guest speaker programs, Public Affairs Office programs, MAJCOM CC calls, town hall meetings, & emergency/deployed com
• Supports AETC aims – Increase blended learning opportunities, reduce costs of educating & training our warriors—substantially promoting our “Culture of Cost Consciousness”
What is the What is the ATN AdvantageATN Advantage??
When you need it NOW!
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
ATN/DETN Next Generation
- Transmitting ATN/DETN programming DOD-wide through DISA’s Global Content Delivery Service (GCDS)
- Meeting requirement for short-duration applications (e.g. ~ 1 hr), not requiring classroom environment or live audio interaction
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• Reaching the desktop
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
Where Are We Going?
Air Force Channel – Akin to the Pentagon Channel, but more targeted: Dedicated channel for historical & current content
Guest Speaker programs within AETC & NMUSAF & affiliate museums, AFIT, AU (History Channel), & ATN for distribution of lecture series
AF & MAJCOM info distributionPublic Affairs Office programsAF & MAJCOM info distributionMAJCOM CC callsTown hall meetingsEmergency/deployed comDMA applications
Develop America's Airmen Today ... for Tomorrow
Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
ATN PMO Best Practices
• Design of a primary Unit Functional Operating Instruction brings under “one roof” all essential aspects of an organization. The OL-A OI describes & directs: Mission and function. Organization Authorities & responsibilities Functional management Contingency operations. Background information/short history Functional assignments by unit position General overview of the mission Job functions & major services performed, & customers
87
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Management Highlights
• Design of a Unit Program Management Review Covers all essential items to ensure mission
accomplishment—conducted biweekly. Ensures main goals are always up-front.
General Status & Key Metrics Review of all “Type A” goals (keyed to Unit Master
Project List which includes “A,” “B,” & “C”-type goals) List & Record of Recurring Task Accomplishment Calendar of Events
88
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Management Highlights
• How we’ve reduced costs to AETC: Partnered with other agencies to share costs: NPS ($87K—
direct reduction to AETC), Successfully applied funding to DOD-VA JIF for $7.861M
-- 2 HD channels—shared usage
-- Studio & uplink upgrade
-- Streaming capability to desktops Solicited support from AFRC—AFRC bought $170K worth of
HDTV upgrade equipment AFRC pays $102K for channel, available for joint use AFIT/CE purchased $27K HD cameras for OL-A
89
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Management Highlights
• Awards received: • 2013 Elearning! Media Gp “Top Learning Organization Award” for AF • 2012 Elearning! Media Gp “Top Learning Organization Award” for AF • 2012 FGDLA: “Five-Star Award” for DOD-VA MIST program • 2011 Elearning! Media Gp “Top Learning Organization Award” for AF • 2010 GSA Training Conference: “Technical Excellence” for GETN • 2009 ACT/IAD: “Intergovernmental Solutions Award” for GETN
• Awards given (new DETN awards): • 2013 Outstanding Instructor • 2013 Outstanding ITV Team• 2012 Champion Award (AFRC)• 2012 Champion Award (AU/A3/6XR)• 2012 Champion Award (AFNIC)• 2012 Outstanding Instructor • 2012 Outstanding ITV Team• 2011 Outstanding Instructor • 2011 Outstanding ITV Team
90
ATN PMO is a member ATN PMO is a member of . . . of . . .
www.usdla.org
FEDERAL GOVERNMENT DISTANCE LEARNING ASSOCIATION
www.fgdla.us www.astd.org
www.nab.org
www.salt.org
gates.govdl.org GATESGATES
Government Government Alliance for Alliance for Training & Training & Education by Education by SatelliteSatellite
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Air University: The Intellectual and Leadership Center of the Air ForceWe Make a Difference…One Student at a Time
• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities
Overview
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Challenges & Opportunities
93
• AU can do more for nothing extra: Still room for more AU schools to get “free” distance learning—but need to increase advocacy of ATN at M-GAFB
• Some TDYs, while not mission critical, are mission essential: HUB & NAB – funding through DOD is no problem—any relief in sight?
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Effective & Efficient
Effective . . .
Efficient . . .Anytime . . .
Anywhere . . .
NOW!
Satellite Delivery