Digital Disruption: A Librarian’s Perspective

Jane Cowell Director Engagement & PartnershipsConnect via: @janecowell8 LinkedIn jane.cowell@slq.qld.gov.au

Digital disruption

When people adopt technology they do old things in new ways. When people internalize technology they find new things to do.

Digital disruption unleashing the next wave of innovation; James McQuivey

Digital disruption• No area of human endeavour is

immune• Australia is a global leader in digital

disruption

Digital disruption in Australia: A guide for entrepreneurs, investors and Corporations, Nick Abrahams

Digital disruption• Focus on being good at collaboration to

create a great customer experience• Invest in great staff & let them learn• Get lean – fail fast & fail forward• Give people a higher purpose

Digital disruption in Australia: A guide for entrepreneurs, investors and Corporations, Nick Abrahams

CSIRO study: GLAM sector• Make the public part of what we do• Become central to community well-

being• Beyond digitisation – creative re-use• Develop funding for strategic

initiativesInnovation Study: Challenges and Opportunities for Australia’s Galleries, Libraries, Archives and Museums. CSIRO September 2014

Fundamental disruption• Move from

• Curation, information providers• Move to

• Enabling for creation, learning and innovation

• With• Collaborative & personalized

approach

Move away from:• Being busy to drive activityMove to: • Intentional activity with

partners that makes a difference based on evidence

Who should take charge?• Who has the Domain expertise• Who has the Values• We do! who else will do it with our

fundamental value base of sharing & access

• Identify opportunities that matter for our customer & their experience

Digitally empowered customers• Well connected• Empowered• Ready to learn• Want to share• Want to create

The future customer• 12 Year old app developer

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Lean Startup Methodology

Opportunities• Look outside our industry• #MuseumInstaSwap• Melting Pot initiatives• Move beyond the authoritive voice of

‘The Library’• Click;Connect;Curate;Create project

Opportunities• Learning happy hour• Innovation dream team with budget• Let it Go: our theme song• Pilot something, learn, fail forward,• Try ‘in residence’ programs – Half

Memory project

Opportunities• Mindset of helpfulness for digital

platforms• Real people in Real time • Ask your customers• Look outside our industry • Collaborate, collaborate, collaborate

Deloitte’s Digital Disruption: short fuse big bang report & South Australia Digital disruption Digital opportunities

• Questions? • Discussion