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transcript
Digital Disruption and the Future of Administration
International Conference of RCCG Country and Regional
Administrators
October 2019
Pastor Olusola Adewole
PwC
2. The Administrator in the Digital Age
1. Forces Shaping the Future
Contents
3. Preparing for Tomorrow
2
October 2019
Forces Shaping the Future
PwCDigital Disruption and the Future of Administration
Global Mega trends
Demographic
shifts
Shifts in global
economic power
Technological
breakthroughs
Rapid urbanisation
Resource
scarcity and
climate change
▪ AI
▪ Chatbots
▪ Virtual reality
▪ Wearables
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Disruptive Technology
WHAT IS IT?
Innovation that significantly alters the
way consumers, industries or
businesses operates.
Displaces established and leading organisations,
products and services
Creates a new market and audience,
eventually disrupting existing value chains
PwCDigital Disruption and the Future of Administration
Disruptive Technologies 1/2
6PwC’s 2017 Global Digital IQ Survey: Emerging technology insights
DronesFlying robots that can be remote-controlled
or flown autonomously
Augmented RealityMerges the physical and digital realms. AR can
offer more realistic training, speed up repetitive
tasks
Internet of ThingsNetworks of low-cost sensors and actuators
for data collection, monitoring, decision
making, and process optimization
Artificial IntelligenceIntelligent software systems that can perform
knowledge work tasks involving unstructured
commands and subtle judgments
Advanced Robotics
Increasingly capable robots with enhanced
senses, dexterity, and intelligence used to
automate tasks or augment humans
3D PrintingAdditive manufacturing techniques to create
objects by printing layers of material based on
digital models
Virtual RealityImmerses humans in digital experiences. It
allows people to train for all manner of jobs
requiring physical coordination
Block ChainA distributed database technology that could
make transactions more transparent and
secure.
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The Future Church is Digital
Online church Blogs
Online Giving
Virtual Churches
On demand sermons
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Statistics on the Digital Church
54% of Christian
millennials watch online
videos about faith or
spirituality
55% of church goers use
the Internet to read Bible content
In 2017, 84% of Protestant pastors
reported that their church uses Facebook
as their primary online communication tool
43% use a Bible app on
their smartphone.
The average click-through-
rate is 115% higher for church emails that
include at least one social
media link
49% of all donations are
made via a card.
62% of churches use
social networking to connect
with individuals outside of
their congregation.
Source: Barna Group
The Administrator in the Digital Age
PwCDigital Disruption and the Future of Administration
Work demands are being transformed by A.I and digital hyper-connectivity…
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New SkillsAn innovative,
agile mind-setIncreased Productivity
However, these same advances present new opportunities, like….
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Automation in church administration is essential today. Church leaders desire Administrators who can:
In the digital age, a church's success or failure hinges on digital connectivity
Provide strategic support to leaders and are proactive
Understands technology and is digitally fit
Automate existing processes
Act a knowledge manger and keep the IT
infrastructure current and communications relevant
Create systems of engagement
Work with data to determine engagement levels
Preparing for Tomorrow
PwCDigital Disruption and the Future of Administration
What Needs to Change?
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Skills Mind-sets Relationships Behaviours
PwCDigital Disruption and the Future of Administration
The Top 4 Skills for the Future Administrator
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1 2
Digital Skills Agile Thinking Skills
3
Relationship Skills
4
Cross Cultural Sensitivity
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The Top 4 Skills for the Future Administrator 1/4
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October 2019
Digital Skills
Digital Business Skills
Ability to work virtually
Understanding
Corporate Software
and Systems
Ability to use
social media and
the web
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The Top 4 Skills for the Future Administrator 2/4
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Agile Thinking Skills
Ability to consider
and prepare for
multiple scenarios
Innovation
Dealing with
complexity and
ambiguity
Ability to see the
bigger picture
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The Top 4 Skills for the Future Administrator 3/4
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Relationship Skills
Relationship
building
Co-creativity and
brainstorming
Working in teams
including virtual
teams
Collaboration
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The Top 4 Skills for the Future Administrator 4/4
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Global Acumen
Ability to
manage diverse
people
Understanding
International
Markets
Ability to work in
multiple overseas
locations
Foreign
language skills
Cross Cultural
sensitivity
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Embrace & invest in learning & personal reinvention
(The learning curve is the earning curve)
Develop your human skills: adaptability, leadership,
creativity, empathy and curiosity
Develop your competitive advantage – what makes you
different?
Improve your virtual collaboration and digital literacy
Be prepared to take on new responsibilities and employ
critical thinking
Preparing yourself for tomorrow…
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The DFA workforce transformation engine is based on leading
academic research from PwC’s Katzenbach Center.
Skills Mind-sets Relationships Behaviours
It assesses digital fitness and readiness using the criteria below.
Introducing Digital Fitness Assessment (DFA)…
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PwC’s Digital Fitness App
Digital Fitness App conducts a rapid personal & organisation level
assessment
It gives a Digital Fitness Score that
shows you how digitally fit you are
It then delivers alearning experience
that’s both personal & addictive
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Start planning for digital
disruption now,
move deliberately.
Thank you
For further clarification (if any) please contact the following:
• Olusola Adewole - olusola.adewole@pwc.com