Digital Marketing in The Pay to Play Era

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How marketing is changing in the digital era, with perspectives on how consumers and buyers interact with brands,the shifting role of social media and some considerations for the future. As presented at Marketing Week Live in London in June 2014.

transcript

Digital Marketing in the Pay to Play Era

with Allister FrostCourse Director, CIM

Allister Frostallister@wildorangemedia.com

1 What Changed?

2 Digital Society

3 Top Considerations

What Changed?1

Bye Bye Organic Reach

16.0%

12.6%

10.2%

7.8%6.5%

Feb 2012 Sep 2013 Nov 2013 Dec 2013 Mar 2014

Median Organic Reach of Facebook PostsAmong Facebook Pages Worldwide% reach per fan

Source: Socialbakers, April 2014

Once Upon A Time on ‘The Facebook’

2014: The Facebook Newsfeed Algorithm

I P C W RInterestInterest you have in the

creator

PostPost’s

performance with other

users

WeightType of post

(status, photo, album,

link)

RecencyHow new is

the post

CreatorPast

performance of the content creator with other users

x x x xFacebook Newsfeed Visibility

=

100,000 other personalised signalsx

The Good News: Engagement Levels are Rising

Less reach,but more

engagement

Source: EdgeRankChecker.com

How Our Media Options Have Shifted

BEFORE

OWNED

PAID

2009-2013

OWNED

PAID

EARNED

2014

OWNED

PAID

EARNED

NATIVE ADS

PAY TO

PLAY

Source: Wild Orange Media Ltd

RE

AC

H

Digital Society2

Today’s Digital Consumer

HYPERINFORMED

Today’s Digital Consumer

HYPERCONNECTED

Today’s Digital Consumer

CLOUD-FUELLED

Today’s Digital Consumer

CO-CREATING

Today’s Digital Consumer

EMPOWERED

Today’s Digital Consumer

IN CONTROL

The Modern

Marketer’s Role?

The New Marketing

Top Considerations3

Choose Your Direction

Social Everything

We Use Mobile When We Are

Source: comScore, Mobile Future in Focus, August 2013

Share of Browser-Based Page Traffic by Hour by Platform

Responsive Everything

Rich Images Dominate

Photo 75%

Link 10%

Status 6%

Album 4%

Video 4%

Primary Type Of Content Posted by Facebook brand pages, March 2014

Other 2%

Source: Socialbakers, based on 1.3m posts from 30,000 Facebook brand pages

Big Images, Flat Design

Facebook Twitter

Google+ LinkedIn

Fitbit.com

Full screen HTML5 video

Little Big Details

Towards Better Predictive Content

Big Data Insights Predictive

Keep Social Honest

Buyers trust people, not businesses

Loyalty hinges in trust being high

Marketers must fuel trust through ethical marketing

Read more: www.keepsocialhonest.com

Source: CIM / YouGov

62PERCENT FIND IT

DIFFICULT TO KNOW IF BRANDS ARE USING

QUESTIONABLE METHODS ON SOCIAL

MEDIA

12PERCENT HAVE LOW

CONFIDENCE IN WHAT THEY SEE ON SOCIAL

MEDIA

38PERCENT FIND IT

EASY TO TELL THE DIFFERENCE

BETWEEN COMMERCIAL AND NON-COMMERCIAL

METHODS ON SOCIAL MEDIA

47PERCENT WOULD

CHANGE BEHAVIOUR IF A BRAND WERE

MANIPULATING SOCIAL MEDIA

End of an Era

The Death of Organic Reach?

16%

6%

2%

0% ?

Get Great At Advertising (again)

Make Smart, Agile Channel Choices

Intellectual PropertyAll training materials provided by CIM Learning and Development remain the intellectual property of The Chartered Institute of Marketing or its partners, who assert their right to worldwide copyright unless specifically agreed otherwise in writing.© Wild Orange Media Ltd and The Chartered Institute of Marketing 2014

If you have any questions arising from this talk, you can email me via:

askthecoursedirector@cim.co.uk

Allister

Frostallister@wildorangemedia

.com

+44 7974 565382

Thank

you!