Post on 21-Jul-2015
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DISRUPTION
5 DCX - Advantage you 2015
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Disruptive technologies
Clayton Christensen (Harvard): ‘describes a process by which a product or service
takes root initially in simple applications at the bottom of a market and then relentlessly
moves up market, eventually displacing established competitors’
Performance
Time
Performance improvement
mainstream
Potentially disruptive technology
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Disruptive technologies: Example
Clayton Christensen (Harvard): ‘describes a process by which a product or service
takes root initially in simple applications at the bottom of a market and then relentlessly
moves up market, eventually displacing established competitors’
Performance
Time
11 DCX - Advantage you 2015
Our clients need to adapt faster
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Causes for slow responses
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Digital has informed
and amplified customer
expectations
Digital is removing
traditional constraints
in operations
Digital business models can
reorder value chains and
create new opportunities
Business
Model
Customer
Experience Operations
Digitally-modified business Customer Understanding Process digitization
New digital business Top Line Growth Worker enablement
Digital globalisation Customer Touch Points Performance management
We can help our clients amidst these digital disruptions