Diversity, Inc.

Workforce Professional Academy 2013

Access for All Universal DesignDiversityCultureLanguage

when we incorporate the needs and viewpoints of our diverse

customer base we truly provide access for all

Pre-Session Evaluation

Diverse Customer Base

Definition

Examples

Who is Included in this group?

How Can We Identify the Needs?

Inclusive Culture

Crosses All Programs, Services

Keeps Accessibility at the Forefront

Increases Participation & Career Connections

Decreases Liability

New Tools, Technologies, Best Practices

• Reflection, Awareness, Assessment

•Strategy Building

•Create an Inclusive Culture

•Develop Capabilities

•Measure Impact

Group Activity

“Walk a Mile in My Shoes”

Experience Diversity in this Session!

Role playing and group interaction with guidance from facilitators

Follow the instructions and see where it leads you…

defining, building, maintaining

companywide culture of diversity inclusion

across all programs, services and levels of staffs

VISIONProgram or Culture?

Internal and External Customers?

Segregated or Inclusive?

One Size Fits All or Unique?

ACTIONAwareness

Knowledge

Implementation

Evaluation

Workforce Compliance

ACCESS:

Service Delivery Offices Technology Accommodations Confidentiality

Customer Compliance

ACCESS:

Disclosure Identify & Request Realistic Goals Program Compliance

Road Map Where do we go from here?

Intake & Registration

Front Desk Service Menu

Employ Florida Marketplace

Internal Referrals

* Start Here

* Next Stop: Communication

Signage

Presentations

Applications

Telephone

Electronic Devices

Pencil & Paper

Interpreters – Limited English Proficiency & Sign Language

* Moving On: Assessments

Extended Time Limits

Alternate Format

Alternate Tools

Personal Reader

Interpreters

Environment

* Next Stop: Program Accessibility

Inform the Customer

Encourage Participation

Disclosure

Meeting the Needs – Program & Participant

Maintain the Process

Ongoing Support

Realistic & Clear Dialogue

Communication Preferences

Check Understanding

Compliance

Internal & External Supports

Workforce Professional Training

Required Knowledge

Online Resources

Ongoing – Stay “In the Know”

Decrease Liability

Time & Cost Commitment?

Leadership through Management

Questions? Comments? Ideas?Please Contact:

Lisa ParlapianoDisability Program NavigatorWorkSourcelparlapiano@worksourcefl.com(904) 819-0231 ext. 2507

Diane VaccaDepartment of Economic OpportunityWorkforce Services diane.vacca@deo.myflorida.com(850) 245-7451

Keys to

Across Programs Team Oriented & Holistic Knowledge of ONGOING

Resources Collaboration and support All Levels of Staff Embed Create an Action Plan Revisit & Adjust