DOCLINE Users Group MeetingMLA 2012

Maria Elizabeth CollinsPublic Services Division

National Library of MedicineNational Institutes of Health

U.S. Department of Health and Human Services

• Back at the office– Karen Kraly– Lisa Theisen– Lis Unger

• At MLA– Maria Collins– Martha Fishel– Barbara Nicholson

DOCLINE Team

• Michelle Burda, Middle Atlantic • P.J. Grier, Southeastern Atlantic • Irene Williams, Greater Midwest• Jim Honour, MidContinental• Re Mishra, South Central• Pat Devine, Pacific Northwest• Marco Tamase, Pacific Southwest• Mark Goldstein, New England• Catherine Rossignol, Canada

Network Coordinators

Agenda

• DOCLINE Today• 2011 Changes• Changes in Progress• Upcoming Changes• Resource Sharing

DOCLINE Today

• 2,818 libraries participating• Over 1.68 million serial holdings records– 1.16 million print– 494,000+ e-journals (29.33%)

• 1.63 million ILL Requests in FY2011

Performance Numbers

• Fill Rate is 93.0% • Average number of routes is 1.29

• Average time to fill normal request = 1.02 days• Average time to fill rush request = 0.29 days• Average time to fill urgent request = 0.19 days

• Epub ahead of print– Fill Rate: 87.0%– Routes: 1.8– Average time to fill: 1.05 days

DOCLINE 4.6 – July 2011

• Loansome Doc Transfer– Search by patron name, email– Improved display of requests– Remember library’s last ship to choice

• Resubmit

Loansome Doc Transfer Search

DOCLINE 4.7 – September 2011

• Changes to support NN/LM print retention program – MedPrint

• Edit holdings – national commitment • Search holdings by national commitment

• 22 libraries– 4 submitted paperwork

• 242 titles

Participating MedPrint Libraries

• Creighton University Health Sciences Library• East Carolina University, Laupus Campus• New York State Nurses Association• University of Tennessee Health Sciences

Library

MedPrint

• Scope: 250 AIM / PMC titles to begin the project

• Distributed retention – all regions / all titles• 12 copies – minimum number– NLM would be 13th copy

• Period of commitment = 25 years• DOCLINE will be place of record

MedPrint Information

• MedPrint web pagehttp://www.nlm.nih.gov/psd/printretentionmain.html

– Overview– List of titles– Agreement

• RMLs• DOCLINE customer service

ILL Fees

• Max cost greater than $11– Resource libraries: 12 of 163 (7.3%)– Primary Access Libraries: 106 of 2,033 (5.2%)– Other libraries: 65 of 587 (11.0%)

• Reminders:– Surcharges are additional costs– ILL Fees must comply with copyright

• Cost recovery• Reasonable

– EFTS is cost efficient billing mechanism

Coming This Summer

• DOCLINE 4.8– Loansome Doc fixes– Internet Explorer 9 & Firefox 12– Required changes

• DOCLINE 4.9– DOCLINE minor fixes– Internet Explorer 9 & Firefox 12 (or latest)– Required changes

Coming Later …

• Upload holdings to DOCLINE– OCLC– Others???

• Embargo periods – DOCLINE holdings– Routing

Numbers …

46% decline since 2002

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20110

500000

1000000

1500000

2000000

2500000

3000000

3500000

2,598,366

2,801,712

2,933,9632,930,793

2,876,8612,916,254

3,025,453

2,985,2122,923,384

3,038,9342,865,964

2,704,190

2,480,132

2,311,516

2,102,0681,969,656

1,861,2081,765,108

1,631,667

ILL Requests

* ILLs during Oct 2010 – September 2011

22.9%

43.9%

30.6%

2.6%

Lending

Other Primary Access

Resource Library RML

20.1%

59.8%

18.1%2.0%

Borrowing

Other Primary Access

Resource Library RML

ILL By Library Level

Borrowing by Library Level

Lending by Library Level

Journal Title Use – FY2011

Used Once24%

2 times11%

3-5 times14%

6-10 times10%

10-100 times25%

More than 100

16%

20,037 journal titles used to fill requests

1 use74.7%

2 uses14.8%

3-5 uses8.4%

6-10 uses1.6% More than 10

0.4%

882,827 citations used to fill 1.3 million requests

Individual Article Use – FY2011

28.6% of articles older than 10 years

ILL by Publication Year – FY2011

54% of articles older than 10 years

The Lancet – FY2011

NEJM – FY2011

71.7% of articles older than 10 years

Publication Year Comparison – FY2011

68% decline since 2002

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20110

100,000200,000300,000400,000500,000600,000700,000800,000900,000

1,000,000

U.S. Canada International

Loansome Doc Requests

• Transforming access to the collection

“Investigate reasons for declining DOCLINE and document delivery use, determine if other systems are meeting user needs, and determine future direction for document delivery.”

Strategic Planning: Resource Sharing

Goals

• Better understand – landscape of resource sharing of Network – challenges & successes of obtaining literature

• Learn more about patron and library needs• Determine future direction for document

delivery

• Discussions with RMLs– What are you hearing from members?– What are you seeing & thinking?

• Focus groups with Network members– Broad questions

• Network wide survey– Range of broad and specific questions

Approach

Themes - User

• If not immediately available, user skips it• Generational differences– Mobile access, perceptions, expectations

• Accessing materials themselves• Remote use of library collections, services• Shift to UpToDate, DynaMed, etc.

Themes – Library

• Less money• Wider access to e-journals thru consortia

buying and “big deal” packages• Some libraries seeing increased borrowing &

decreased lending• Reductions in library space• Mergers, closings of libraries• Licensing

Themes – Perfect World

• Everything online• One seamless tool / location to access all

literature• Better IT support for library• EMR integration for obtaining literature

• Stop fixing, start re-inventing

• Analyze focus group data• Network-wide survey• Evaluate user input• Analyze DOCLINE request data• Evaluate publisher & vendor offerings

• Where will it lead?

Next Steps

It Depends…

• Feedback • Usage statistics• Trends• Budget

• Change in products• Change in services

Talk with DOCLINE Team

• NLM Booth– Monday: 10:00am – 12:00pm– Tuesday: 12:00pm – 2:00pm

Thank You

Discussion