Post on 18-Jan-2017
transcript
About Dook Cont...
● Started in 2010
● Based at New Delhi
● Masters in russian speaking destinations, specially CIS countries
● Market leaders in the segment as per volume
● Support more than 10,000 travel Agents in India, Bangladesh and Nepal
Service Mix Cont....
● Fixed departures for Tashkent, Almaty,Yerevan,Moscow and St Petersburg
● Ad-hoc group tours for Tashkent,Almaty,Bishkek,Yerevan,Tbilisi,Sofia,Moscow,St Pitersburg,Kiev
● Complete travel management for corporates
● Ancillary Services-Travel Insurance, Forex facilitation
Service Mix Cont....
● Air Tickets
● Visa facilitation service for all the mentioned destinations
● All arrangements for MICE groups
● Customized Travel Arrangements
Service delivery- balanced quadrant
● Optimum value-for each tour
● Tailored solution- to meet your requirement
● Proactive Account Management-Dedicated Account Manager to meet all your requirements
● Constant support-24*7 support during sales cycle and tour as well
Our Aspirations Cont...
● Vision Statement-
Dook intends to remain market leader in CIS countries for indian travel market and broaden the market to at least 10 folds in next five years
● Mission Statement-
Dook will distinguish itself as a leader in re-engineering travel sector and will be recognized for the passion of its people and ethics in rendering high quality travel services.
Our Core Values Cont...
● Business Transparency-You must believe on us,we are
brutally honest
● Collaboration-Not Competition-We believe competition will
kill both of us,lets prosper by collaboration
● Respect for every human-We just love this animal called
human
● Commitment-A commitment to doing good for the whole
Our Philosophy Cont....
● Total transparency
● Collaborative Approach
● Customer may be wrong -to guide him is our duty
● No lowest cost but optimum value to customer
● We take responsibility
● Value creation for both of us
Our Philosophy Cont.....
● Hassle free Single-window shopping to customers
● We are addicted to learn,improve and give more to to customers
● We are in happiness business,Travelers' happiness is the priority
● As we are into B2B business we do not reveal our identity to travelers
● We believe in win-win
Our philosophy Cont...
● Clear cut Commitments
● We believe in nurturing long term relationship
● We are more curator than consolidator
● Constantly exploring new destinations to suit indian market
Our Strength Cont...
Our Team-
● We hire best people train them well and pay them well
● We make sure that our core values are well imbibed in each of the team member
● We make sure that each of our team members is travelled to destination he is selling
● We believe that you are our extended team
Our Strength Cont....
Our Setup-
● We have strategically invested in the value chain to be cost effective and efficient
● Our own operations at the destination to make sure service is delivered flawless
● Strong liaison with trade authorities and agencies involved
● Strong market share which gives us bargain power for the sector.More than 80% tourists from india to CIS region are driven by DOOK Travels
Milestones Cont....
● Started fixed departures for Tashkent in 2010
● Started its own operations in Uzbekistan in 2011
● Started fixed departure for Almaty in 2012
● Started our own operations in Kazakhstan in 2012
Milestones Cont....
● Started our own operations in Kyrgyzstan in 2012
● Started fixed departure for Yerevan in 2013
● Dook becomes Brand Ambassador for Uzbek Tourism in India
● Launched fixed departure for Russia in 2014
Differentiators Cont....
● Only company to run intermittent fixed departures for Tashkent for last four years
● No single group cancelled in last four years
● Leaving few incidences- 100 % visas were stamped
● Dedicated account managers for each key accounts
● Whole team available 24*7 for your service
● Honestly refunded every penny belonging to our customers
Differentiators Cont...
● We don't bother to take feed back because we are constantly involved with you
● We do it effortlessly because we have loved and nurtured this sector to this point
● A visionary approach in exploring new markets
● Always delivered more than we promise
● Attention to minor details to provide an ultimate travel experience to travelers
● Prompt, friendly work-flow
● Commitment to defined TAT