Dusty Roach

When you think of being held accountable, what thoughts immediately come to mind?

What does being held accountable mean to you?

Traditionally in the our industry, holding people accountable usually has a negative connotation.

Essentials of Winning with Accountability and Prevention of the Erosion of Standards

Understand the differences between Front Load Accountability and Back End Accountability

Establish clear guidelines to implement these Ideas in today’s Industry

Prevent the Erosion of Standards

In the safety profession, there are many principles used to define a safety or risk management process.

For today’s purposes, we will use the:

Governing Principles of Control

Command Having correct policies and procedures in place.

Apply Communicate clear expectations, Training (formal classroom and/or on job training).

Monitor Observe compliance and effectiveness.

Enforce Discipline/Retrain/Replace OR Recognize/Reward

Having correct policies and procedures in place

Most companies are able to throw money at the situation

Sometimes the unwritten rules supersede the established written policies

Communicate clear expectations, Training (formal classroom and/or on job training)

Without clear expectations, people are being paid to guess

Motivation for training is for compliance not for comprehension

Observe compliance and effectiveness

Not enough personnel to adequately monitor the compliance

Personnel conducting the audits are trained to make money but not to ensure safety

OR Just looking for compliance not

understanding the big picture

Discipline/Retrain/Replace OR

Recognize/Reward

The profitability supersedes enforcement

The old school mentality that we have done it this way for years and someone might get hurt but that is an acceptable risk *(Erosion of Standards)

Intentions cannot be measured

Accountability should be an upstream and downstream function

Accountability can not exist without proper accounting practices

Most of us have experienced the word “accountability” as some kind of punishment for not doing something or doing something incorrectly. Accountability usually shows up when something goes wrong. Back End Accountability

Means to prevent something from going wrong.

Means establish clear commitments, define expectations, ensure commitments have been kept.

(e.g.-Billy Jack here is what we expect. Here is what you can expect if the expectation is met, exceeded or not met at all) Front End Accountability

Accountability can not exist without proper accounting practices, in other words, absence of accounting means absence of accountability.

(e.g.- Billy Jack we are going to check in on you periodically to make sure that you are meeting our expectations and to make sure that we have not set the bar too high.)

Establish clear expectations Explain exactly what you expect. Explain exactly what they can expect.

Provide a realistic means to accomplish those expectations.

Take a few minutes to think and write down:

Using the front and rear end accountability model, how would you manage a problem employee/model employee?

Summary

Questions?

*Essentials of Safety Leadership, Global International Inc.** Winning with Accountability, Henry J. Evans