Smt. Chandibai Himathmal Mansukhani College

CLASS : T.Y B.F.M

SUBJECT : CRM

SEMESTER : VI

DATE : 17/02/2014

TOPIC : E-COMMERCE

Group Members

PRESENTED BY ROLL NO.

Hitesh Kukreja 10 Lavin Wadhwa 36 Soni Ahuja 37 Priya Manwani 38 Hemant chaudhari 28 Navin jethwani 43

WHAT IS ELECTRONIC COMMERCE?

RELATIVELY NEW

CONDUCTED OVER ELECTRONIC SYSTEMS

SALES ASPECT

GOVERNMENTAL REGULATION

IMPACT OF ELECTRONIC COMMERCE ON GLOBE

ON MARKETS AND RETAILERS

ON ECONOMY

WHAT ABOUT E-BUSINESS

CONDUCT OF BUSINESS CUSTOMER SERVICE TRANSFORMATION OF KEY

BUSINESS PROCESSES INTRANET AND EXTRANET BACK-END SYSTEMS USED INTERCHANGEABLY. E-COMMERCE, E-BUSINESS, WHO E-

CARES?

WHAT ARE THE BENEFITS OF E-COMMERCE?

INTERNATIONAL MARKETPLACE

OPERATIONAL COST SAVINGS

LOWER TELECOMMUNICATIONS COST

DIGITISATION OF PRODUCTS AND PROCESSES

PRICE COMPARISONS

SCOPE OF E-COMMERCE

ELECTRONIC MARKET

ELECTRONIC DATA INTERCHANGE

INTERNET COMMERCE

WHAT ARE THE KEY DRIVERS?

TECHNOLOGICAL

FACTORS

POLITICAL FACTORS

SOCIAL FACTORS

ECONOMIC FACTORS

PHASES OF E-COMMERCE

MARKETING

SHOPPING BASKET

PRODUCT BROWSING

TAX AND SHIPPING

PAYMENT

SHIP ORDER

DEGREE OF DIGITISATION

TRADITIONAL E-COMMERCE

PURE E-COMMERCE

PARTIAL E-COMMERCE

LIMITATIONS

ORGANISIATION CONSUMER SOCIETY

SECURITY THREATS IN E-COMMERCE NATURAL THREATS

ACCIDENTAL THREATS

INTENTIONAL THREATS

CORRUPTION OF DATA

LOSS OF DATA

UNAUTHORIZED USE OF DATA.

CLASSIFICATION OF E-COMMERCE

BUSINESS

CONSUMER

GOVERNMENT

PEER

TRANSACTION ORIGINATING FROM AND BEING FULLFILLED BY

C-BB-B

G-B

C-CB-C

G-C

C-GB-G

G-G

C-PB-P

G-P

Thank You