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e District Mission Mode Project
Abhishek Singh
Director, Government of India
22nd October 2010
Mission Mode Projects (MMPs)
Integrated (7)
India Portal
NSDG
CSC
e-Courts
EDI
e-Biz
e-Procurement
State (11)
Land Records – 1
Transport
Land Records - NLRMP
Treasuries
Municipalities
Police - CCTNS
e-District
Commercial Taxes
Agriculture
Gram Panchayats
Employment Exchange
Central (9)
Banking
Insurance
Income Tax
Central Excise
MCA 21
Pensions
Passport *
Immigration and Visa*
National ID / UID
e-Office
Gone Live Under Implementation Design & Development Industry
*Initially taken jointly
e District MMP• Electronic delivery of high volume, citizen centric services at the district
level (not covered by any other MMP)
• Services inter alia include Certificates, Pensions, Grievances, Revenue
Court Cases, Ration Card services
• Undertakes Backend Computerization for end to end e-service delivery
• Centralized application & database
• Business Process Re Engineering and Service Levels for each service
• Leverages core NeGP infrastructure of SWAN, SDC, SSDG and CSCs
• eDistrict pilot projects approved in UP (6) and Assam (2) in 2006
• Extended to 33 more districts in 14 States in 2008-10.
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Status of e District Pilot Projects
• Pilot projects in 41 districts across16 States @ a cost of Rs 126.62 crores
• Mandatory service categories – 6 ; Optional : 4 (Additional)
• E-Services launched in 5 states – UP, Assam, Tamil Nadu, Bihar & West
Bengal
• Expected to be launched in MP, Kerala, Orissa by Oct-10
• Advanced Stage in Maharashtra, Jharkhand, Mizoram, Punjab, Haryana,
Uttarakhand
• AS IS, TO BE study completed and BPR under approval in Rajasthan
• Recently approved in Puducherry
• Baseline study by IIM Ahmedabad done for 17 districts in 5 States
• Impact assessment for eDistrict Pilot Project by IIMA in Dec 094
Issues in Pilot Implementation
• Bihar– Launched in Nalanda & Madhubani
– To be launched in Gaya & Aurangabad
– Issue of Government Orders
• Haryana– To be launched in Rohtak District
– NIC to get application tested with STQC
• Jharkhand - To be launched in Ranchi District
• Orissa - To be launched in Ganjam & Mayurbhanj Districts
• Uttar Pradesh – Services being delivered in all 6 districts
• Uttarakhand – To be launched in Pauri district5
National Rollout Proposal
• Scheme formulated for national roll out at a total cost of Rs 1663.08 Crores
has been appraised by EFC and recommended further initiation
– Scheme formulated after discussions with all stakeholders
– 2 years of implementation and 2 years of support (O&M)
– Focus on Backend Process Re Engineering with defined Service Levels
– ICT enablement of field offices at District, Tehsil and Block level
– Leverages Service Delivery Platform of SWAN, SDC, SSDG & CSC
– Extensive Training and Capacity Building planned at all levels
– Change Management includes Legal Changes and issue of Notifications
– Program Management Units at the Centre, State and District levels6
National Rollout Proposal
• Single solution for a State
• Application and Data to be hosted at the SDC
• Implementation though centrally empanelled implementing agencies
• 5 service categories common across States
• States have option to choose additional 5 Service Categories.
• Delivery of Services as per defined Service Levels
• PPP based revenue model for O&M, after 2 years
• DIT responsible for detailed implementation strategy and guidelines
• Implementation by States/ UTs across 640 Districts
National Rollout Proposal• Strategy for faster implementation
– Common optional services and service levels to be identified
– Applications developed under Pilots to be leveraged
– STQC testing of developed applications
– Empanelment of Consultants and System Integrators centrally
• Sharing of Best Practices from Pilot to all Non Pilot States
• Digitisation of legacy data on priority basis
• Focus on Capacity Building, Training, Change Management
Benefits from the Project
• Citizens can access services at doorsteps (CSCs) in an integrated manner
• Responsive, Transparent and Accountable Service Delivery
• Cost savings for citizens on account of
– Less number of Trips
– Less Waiting Time
– Can track status of applications
– Savings of upto Rs 100 per txn (based on IIM’A Impact Assessment’08)
– Total economic benefits anticipated ~ Rs 1200 Cr per year
• Modernization and Automation of District Administration
• Empowerment of Citizens
Thank You
abhishek@gov.in
Program Management • Program Management Unit at Central level
– 8 Resources at DIT
– 20 Anchors for States
– 24 e District Champions
• Programme Management Unit at State level
– 76 Resources assigned on the basis of category of state
• Programme Management Unit at District level
– 600 ( one programme manager for each district)
Back
Details of Pilots 1/4State Districts Sanctioned Consultant Amount in
Lakhs
UP Rae Bareli, Sitapur, Gorakhpur, Sultanpur, Gautam Budh Nagar & Ghaziabad
March 2006 PwC, 3infotech. Wipro
1891.4
Assam Goalpara & Sonitpur July 2006 Wipro 656.3
Tamilnadu Ariyalur, Coimbatore
Krishnagiri, Perambalur,
Tiruvarur & Nilgiri
Feb 2008,
August 2010
Wipro 1284.47 + 191.13 =. 1475.60
Bihar Aurangabad, Nalanda, Madhubani and Gaya
Feb 2008 and Aug 2009
IL&FS 1147.74 + 274.32= 1422.06
Next
Details of Pilots 2/4State Districts Sanctioned Consultant Amount in
Lakhs
MP Indore & Sagar
Gwalior Guna & Shivpuri
March 2008
May 2008
Wipro 577.00 + 1042.50 =1619.5
Punjab Kapurthala & Nawanshahr
March 2008 Wipro 600.11
Kerala Kannur & Palakkad March 2008 Wipro 599.01
West Bengal
Bankura & Jalpaiguri March 2008 PwC 579.44
Next
Details of Pilots 3/4State Districts Sanctioned Consultant Amount in
Lakhs
Haryana Rohtak March 2008 3i Infotech
331.65
Jharkhand Ranchi March 2008 PwC 319.69
Maharashtra Nagpur, Latur & Pune March 2008 PwC 1022.42
Uttrakhand Pauri March 2008 PwC 279. 04
Next
Details of Pilots 4/4State Districts Sanctioned Consultant Amount in
Lakhs
Orissa Ganjan, Mayurbhanj March 2008 Wipro 323.87 + 291.92
= 615.8
Mizoram Aizwal March 2008 Wipro 315.88
Rajasthan Ajmer, Jodhpur March 2010 PwC 642.41
Puducherry Puducherry September 2010
PwC 290.54
Back
Mandatory-Core Services Issue of Certificates: Domicile ,Nationality, Caste, Marriage, Income, Employment ,
Birth/Death, Solvency, Legal heir, Disability, Relationship, Non cream layer, Inner Line (NER), etc
14 pilot states have incorporated issue of certificates under eDistricts.. Social Welfare/Pensions – Enrollment and disbursal of benefits under various Social
Welfare Schemes, Pensions (Old age, Widow, Handicap, Destitute)12 pilot states have incorporated SW/Pension under e Districts Revenue Court Services – Issue of notices, Case listing, Case adjournment and Stay
orders, Status and issue of execution of orders: Information, tracking, and filing of miscellaneous applications.
13 pilot states have incorporated Revenue Court services under e Districts Government dues and recovery as part of Land Revenue – Issue of notices, Record
of payments of RC, Tracking of default loan and also government dues, collection of taxes and Updation of treasury receipts etc
.12 pilot states have incorporated Government due and recovery services under e Districts Ration Card services – Ration cards ; Issue of new, modification/surrender/duplicate
of old card, etc.10 pilot states have incorporated ration card services under e Districts RTI services including redressal of Grievances – Application, tracking, monitoring,
redressal, appeals etc. related to all departments - Education, Electricity, Drinking Water, Panchayats, Health, Police, Revenue, Road, Treasury, Social Welfare, Irrigation, Woman & Child, Public Distribution System, Transport, Disaster Relief.
14 pilot states have incorporated RTI/Grievances services under e Districts Back
Non core services under pilotPilot scheme across 14 states include 13 types of such services, which include
1. Licensing, 2. Utility Bills, 3. Marriage Registration, 4. Agriculture (Information about soil testing, crop insurance), 5. Police (Information about missing/dead person, Tracking of FIR), 6. Passport (filing and tracking of application), 7. Education (admit cards, mark sheet, results , etc),8. Disaster Management(disbursement ) ,9. Employment (Exchange Registration,10. PMeGP, 11. Election (ID cards service), 12. Consumer Court ( most services like revenue courts) 13. Health ( various information like location of primary health centers, etc)
Back
Baseline study by IIM Ahmedabad
• The selection of core services proposed to be delivered under the e-
District program is justified
• More than 70 percent of the respondents in each state had applied
for Certificates
• The design of computerized systems needs to carefully consider the
value of every step and every signature
• User participation in the design of the delivery system, prior to its
implementation, is extremely important
• Redesign of forms needs to be one of the key areas of process
reforms
18Back
Impact Assessment by IIM Ahmedabad
• Carried out in Sultanpur and Ghaziabad of Uttar Pradesh in Dec, 09
• Interviews with Government officials, citizens and other stakeholders
at District, Tehsil and Village level
• Transaction volumes have gone up after computerization
• Computerized e District system preferred by citizens
• Electronic systems must totally phase out manual systems
• Rollout of CSCs is critical to enable citizens to access e services
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Back
Transactions Volume August 2010
Back
Stakeholder Consultation• One Day Workshop with Collectors on 21 Jan 09 at DIT
• NeGP Round Table on 30 Jul 09 at Manesar
• Citizen feedback for services taken through outreach exercise
in 3000 villages
• Conference of ICT Ministers on 27 Oct 09 at Vigyan Bhawan
• Session with Industry and NIC on 22 Jan 10 at DIT
• National eGov Conference on 19 Feb 10 at Jaipur
• Visit of DIT officials to E Districts in Jan & Feb 2010
• Visit of Planning Commission to UP E Districts in Jun 2010
• Review of the e District strategy by Apex Committee Jul, 1021Back
Comparison of ‘As Is Process’ and ‘To Be Process’
Duration DurationTo Be ProcessAs Is Process
1-2 Days
Applicant submits the application to the
government office at Tehsil/District Office
with required supporting documents. The
application form is available with the
private vendors located outside office
premises.
Start
End
The application is forwarded manually to
the signing authority after making an entry
in inward register.
3-5 Days
The officer marks the application for
physical verification by Lekhpal
Lekhpal gets the information by hand,
conducts the physical verification and
submits the report to officer.
Officer checks the report and approves/
rejects the application with remarks.
Applicant comes to the office where
application was submitted and gets the
service/certificate.
1-3 days
2-3 days
3-5 Days
1-2 Days
Lekhpal visits the nearest common
lab twice a week to collect the
applications and conducts the
physical verifcation.
End
The application is electronically
forwarded to the signing authority
for necessary action.
Applicant visits the CSC and receives
the certificate/service.
The officer checks the application
online if the entry is not found in
database , marks it electronically to
Lekhpal for physical verification. A
SMS alert is sent to Lekhpal
Verification report is sent to Officer
online. Officer accepts/rejects the
application using digital signature.
An SMS alert is sent to applicant.
Applicant submits the application form
to the nearest CSC. Standard forms
are available with the operator.
Applicant gets an receipt with
expected date of delivery.
Start
Instantaneous
2-3 days
3-4 days
2-3 days
Instantaneous
Instantaneous
• Can take 2-4 weeks in normal
situations
• Less accountability
• Inadequate mechanism to
keep track of service levels
• Can take 1-2 weeks in normal
situations
• Accountability through
• Automated SLA tracking to
keep track of service levels