Post on 14-Feb-2017
transcript
Earth to Enterprise
A long time ago..
BIG ENTERPRISE
SMALL START-UP
SCM
WE’LL TRY YOU OUT
SCM
ERP
GOTTA HAVE MORE..
$ MONEY
SCM
ERP
CMS
CAN YOU ADD…?
SCM
ERP
CMS
CRM
CUSTOMIZE…? INTEGRATE…?
SCM
ERP
CMS
CRM
BPM
..EASY TO USE AS THIS?
THANK THE UX GODS
WHAT THIS HAS LED TO • Mutual-dependent relationships • Insulated from competitive pressure • Adversity to change (aka “innovation”) • “Jack of All Trades.. Master of None” • Platforms and products that mirror the
complexity of the organization(s) • Challenges of compliance, governance, scale,
security and access • Later adoption of consumer-grade experiences • Struggle between “power” user efficiency vs. new
user simplicity
User = BuyerI
WHAT IS ENTERPRISE SOFTWARE? • “..software used to satisfy the needs of an
organization rather than individual users..” • ..The software is intended to solve an enterprise-
wide problem, rather than a departmental problem..”
Buyer = Organization
ARE ORGANIZATIONS PEOPLE?
ORGANIZATIONS ARE META-PERSONAS
ORGANIZATIONS HAVE • Demographics • Goals • Desires • Behaviors • Skills • Usage and adoption patterns • Attitudes • Environments • Perceived Values
ORGANIZATIONS ALSO HAVE • Cultures • Regulations • Standards • Departments • Competition • Profit
WHAT THIS CAN LEAD TO • Multiple role-based UI • Visual “Eye Candy” Dashboards • Usable/functional products that aren’t
marketable • Over support of too many device platforms vs.
majority of users • Features that sell the product but aren’t used • Burden of legacy versions and users
SALESPEOPLE AREPROXIES FOR VALUE
Dash-bored to death
ACCORDING TO WIKIPEDIA • “..a control panel..” • ..page which collates information about a
business..” • “..a management tool used to get an overview..” • ”..system for hosting mini-applications known as
widgets..” • “..a tool for displaying complex sets of indicators
in a user-friendly format..”
A HISTORY OF HOW WE USE DASHBOARDS
TO TRAVEL SPACE YOU NEED A DASHBOARD HERE…
..AND HERE
TO TRAVEL SPACE IN THE FUTUREYOU STILL NEED A DASHBOARD
TO DRIVE OUR CARS WE NEED DASHBOARDS
TO MAKE PHONE CALLS WE NEEDED DASHBOARDS
AND WE STILL DO
TO USE ENERGYWE NEED DASHBOARDS
TO MAKE OUR TV SHOWSWE NEED DASHBOARDS
TO FLY OUR AIRPLANES WE NEED DASHBOARDS
TO RUN FOR OFFICE WE NEED DASHBOARDS
TO MAKE WAR WE NEED DASHBOARDS
TO FIND LOVEWE NEED DASHBOARDS
TO HARVEST OUR FOOD WE NEED DASHBOARDS
TO EXCHANGE THINGS WE NEED DASHBOARDS
TO FIGHT CRIMEWE NEED DASHBOARDS
TO FIGHT CRIME AS BATMANHE NEEDS DASHBOARDS
TO MANAGE OUR ADSWE NEED DASHBOARDS
TO MAKE PHONE CALLS WE NEEDED DASHBOARDS
TO MANAGE PROJECTS WE NEED DASHBOARDS
TO GO TO ANOTHER PLANET WE WILL NEED DASHBOARDS
CORE TENANTS OF DASHBOARDS • Centralized Control • Monitoring “At a Glance” • Analysis & Correlation • Alert and Notify • One-click (touch) away
COMMON UI MODELS • Layout: Modular (Widgets) • Navigation: Drill to Detail • Navigation: Quick Links • Visuals: System Status & Stats • Visuals: Charts and Graphs
COMMON TYPES • Operational • Strategic (Executive) • Analytical • Hybrid
DASHBOARD DESIGN TIPS • Simpler the better • Tabs and cards are key • Think gateway rather than destination • Visualize something beyond eye candy • Choose space wisely • Modularity can lead to mediocrity
Where to now?
THE R.O.I. OF HAPPINESS
MICRO-APPS vs.MEGA PLATFORMS
NO UINUIVUI
-‐ify
Other Chat Slackvs.
BREAK THE MOLD
Confirmation
Quick Task Contextual Help
Customize Notifications
Mobile UI Contextual Help
DON’T BE SO SERIOUS
THINK ABOUT THE IMPACT
CONSIDER THIS PERSON
AND THIS PERSON
AND THIS.