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Golf Issue 2014Volume XXII Number VIII
w w w. E a s t B a y A d j u s t e r s . o r g Since 1993 with East Bay!
“Minute To Win It” Theme Sparks July 25 EBCA Golf Tourney
"Hitting A Home Run” Delivers! - see page 6
The Role & Practice of
W e d n e s d a y , S e p t e m b e r 1 0 , 2 0 1 4Social Media In Claims Investigations
Brad BalentineSIU Director, David Morse & Associate
see page 7
2 East Bay Claims Association News Network • August 2014
The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.
2 0 1 4 O F F I C E R S
2 0 1 4 B O A R D O F D I R E C T O R SRay Depa Crawford & Co.
Speakers Committee
Kathleen tayloRPaul Davis Restoration East BayCCNC Voting Rep/Special Events
lynna haRRisonAssociation News Network, Inc.
Membership Chair
lisa WinnTempHome Services
CCNC Voting Rep
SecretaryMichelle WinDsoR
CRDN(925) 872-6333
michelle.windsor@crdn.com
Past PresidentJoDi DeVillieR
Coast Construction Company(510) 533-7168
jodi@coastconstruction.com
PresidentJoe BaughMan
SRI Environmental(925) 788-3875
jbaughman@srienviro.comm
TreasurerJohn ehleRt
JR Structural(925) 469-8000
john@jrstructural.com
eRic leWisCRDN Greater Bay Area
Golf Tournament Committee
Vice PresidentgeMMa houseR
Paul Davis Restoration(510) 803-7069
gemmahouser@hotmail.com
KaRin lanDRyVan de Poel, Levy & Allen, LLP
Legal Counsel
BRyan haRRisonAssociation News Network, Inc.
Newsletter/Webmaster
steVan MuiR AAA
RoBeRt MahRGL Forensic Accountants
Finance Advisor
We’re There When You Need Us!
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w w w. A s s o c i a t i o n N e w s N e t w o r k . c o m
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East Bay Claims Association News Network • August 2014 3
AUGUST 2014 VOLUME XXII . NUMBER VIII
• 2014 EBCA Officers & Board of Directors
• EBCA Designated Charitable Beneficiaries
• EBCA 2014 Calendar of Events
• “Minute To Win It!” Theme Sparks July 25, 2014 EBCA Golf Tourney
• CCNC - “Hitting A Home Run” Delivers!
• Morning CE Course: Updates on Calif. Construction Defect Law Super Atty” Richard G. Arneal - regular luncheon to follow
• East Bay Claims A.N.N. Services Directory
• Association News Network Job Connection classified ads
• Join EBCA NOW for 2014!
www.EastBayAdjusters.org
2345679
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EBCA Designated Charitable Beneficiaries Include:3 Bay Area Crisis Nursery 3 Childrens’ Hospital Oakland
3 Insurance Industry Charitable Foundation
3 Food Bank of Contra Costa & Solano Counties
3 American Foundation for Suicide Prevention
4 East Bay Claims Association News Network • August 2014
Wednesday, September 10, 2014 Luncheon MeetingUse of Social Media in Claims InvestigationsBrad BalentineSIU Director, David Morse & Associates- see page 7
Wednesday, October 8, 2014 Morning Continuing Ed. Course:Updates on California Construction Defect Law“Super Attorney” Richard G. Arneal, Esq.Van de Poel, Levy, Allen & Arneal, LLPfollowed by regular Luncheon meeting
Details and Updates at EastBayAdjusters.org
Wednesday, November 12, 2014 Luncheon meetingDealing With Winery ClaimsKenneth FugelsangProfessor Emeritus of Enology at CSU, Fresno
Friday, December 5, 2014 Annual EBCA Holiday Party - details tbaWednesday, January 14, 2015 Luncheon meetingWednesday, February 11, 2015 Luncheon meeting
Complete Rebuild Plans for Insurance Repair Projects (Architectural, Structural, Title 24, Etc.)
Structural Evaluations & ReportsResidential Remodels, Additions, & New Homes
600 Main Street, Suite EPleasanton, CA 94566
925.469.8000www.JRStructural.com
East Bay Claims Association News Network • August 2014 5
“Minute To Win It” Theme Sparks July 25 EBCA Golf Tourney
Thanks To Our Grand Sponsor
and all our sponsors for making this possible!
more photos page 11
6 East Bay Claims Association News Network • August 2014
laying on a Summertime Classic theme, the 21st annual Claims Conference of Northern California
lived up to its billing: “Hitting A Home Run - covering all thebases!”. Held in mid-August at the Hyatt Regency Downtown Sacra-mento, CCNC delivered on accredited continuing education, industry trade show networking and information sharing, and fun. The dinner banquet and casino night, the latter of which was held at the I-Max Theater across the mall, provided a different twist to the traditional event.CCNC 2014 President, Barbara Hall, and Vice President, Jack Corry, led the two-day plus conference through a three-track course schedule, pro-viding the latest on Liability and Property insurance claims information, and more. Keynote Speaker, Adam Greenberg, set a dramatic tone of perserverance with his story of making it to the Big Leagues, only to get beaned by the first pitch thrown his way. FIghting to return, seven years later he was able to face big league pitching once again.CCNC returns to the Hyatt again next year, August 11-12, 2015. To learn more, or to get involved in planning, contact the leadership of your local sponsoring claims association. Or, get in touch with 2015 President, Jack Corry, (916) 779-3946.
Complete photo gallery at:www.ClaimsConference.org
Hitting A Home Run - 21st Annual CCNC Delivers!
PKeynote speaker Adam Greenberg shared his inspired the crowd.
continued page 8
East Bay Claims Association News Network • August 2014 7
Lic. #682814
Residential & CommercialReconstruction
24 hour emergency service
Pleasant Hill - Maint: 925-944-0502
Stocktont: 209-982-0502
Fairfieldt: 707-864-8880
msconstruction.com
MARK SCOTTconstruction, inc.
WednesdaySeptember 10, 2014
featuring guest speaker
Brad BalentineSIU Director, David Morse & Associates
at Zio Fraedo’s
611 Gregory Lane, Pleasant Hill, CA 94523
11:15 a.m. Check-in/Registration Noon - 1:00 p.m. Luncheon Meeting
FREE to 2014 Adjuster Members - Adjusters May Now
Join for FREE as well (suggested $10 donation to the EBCA Charitable Fund)
Non-Adjusters, please purchase your lunch online, at: www.EastBayAdjusters.org
For payment by cash or check at the door, please make reservations now with
2014 EBCA Secretary, Michelle Windsor-Baughman:
michelle.windsor@crdn.comor 925-872-6333.
The Role & Practice of
W e d n e s d a y , S e p t e m b e r 1 0 , 2 0 1 4Social Media In Claims Investigations
The presentation, “The Role & Practice of Social Media Investigations in Claims Handling” utilizes actual case studies of social media investigations which have affected claims outcomes. The procedures of conducting social media investigations is discussed, including the legal parameters of this activity. It analyzes the role of an independent investigator to collect and preserve evidence for potential litigation and testimony.It is part of an insurance claims professional’s responsibility to be familiar with resources
Brad Balentine is Director of the Special Investigations Unit for David Morse & Associates, a multi-state claims services com-pany headquartered in California. He has over 20 years experience as a fraud investigator and man-ager. Mr. Balentine is a licensed private investigator in California and Florida, and certified as a continuing education instructor. He has provided testimony as an expert witness, and has authored several published articles on the subject of insurance fraud.
and procedures which can provide infor-mation relevant to a claims investigation, and due to the evolving nature of social media investigations, knowledge of this investigative procedure will help the an insurance claims professional to meet their contractual responsibilities to their customers.This seminar is designed to enlighten claims professionals to provide some additional tools and perspective to the options available to them to obtain evi-dence in a professional and legal manner from the Internet and Social Media out-lets, to assist in claims evaluations based on all available information.
8 East Bay Claims Association News Network • August 2014
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925-785-7021or go to:
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Print Visibility
continued from page 6
Photo Gallery: ClaimsConference.org
East Bay Claims Association News Network • August 2014 9
EAST BAY CLAIMS AssociAtionnewsnetwork services Directory
RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 tumland@restorationmanagement.com
ENGINEERS - FORENSICI-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408Cause & Origin Investigations, Plans for building reconstruction.
ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING, INC. - John Ehlert 600 Main Street, Suite E www.JRStructural.com • (925) 469-8000Pleasanton, CA 94566 john@jrstructural.com
FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon, CPCUThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota inquiry@fcafire.comFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr. (925) 426-8800 Pleasanton, CA 94566 steve.taylor@floorcoveringsinternational.com
LEAK DETECTION/PLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonP.O. Box 438 (800) 353-LEAK (5325)Berkeley, CA 94701 www.AmericanLeakDetection.com
OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal eric@overspray.net • (800) 345-1269
PROPERTY RESTORATION - CLOTHING SPECIALISTSBLUE SKY CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bob@blueskycleanersca.com Fax (925) 445-6002CRDN - Steve Depper/Michelle Windsor2094 Mt. Diablo Blvd. (877) 939-1588 Walnut Creek, CA 94596 www.crdngba.comFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio: nlagorio@frsteam.com • 510-723-1000Hayward, CA 94545 Liza Andrade: landrade@frsteam.com • 510-723-1000
PROPERTY RESTORATION/CONTENTSAMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 david.warters@us.belfor.comTHE RESTORATION CLEANUP COMPANYContents Restoration Specialists 800-500-4310Asbestos Decontamination, NS Inventory www.thecleanupco.com RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 tumland@restorationmanagement.comSERVICEMASTER OF LIVERMORE/HAYWARD - Bassam Kneizeh/Kelly Banducci1001 Shannon Ct. Ste C (925) 960-1377Livermore, CA 94550 Fax (925) 960-1376SERVICEMASTER OF NAPA VALLEJO & BENICIA - Eric Larson/Lynn FullerP. O. Box 6867 smnvb@interx.net • (800) 648-1608Napa, CA 94581 Fax (707) 257-1608
ACCIDENT RECONSTRUCTIONISTSBOSTER, KOBAYASHI & ASSOCIATES - Michael KreutzelmanServing the United States 24 hr. (925) 963-9653 • (925) 447-6495and Overseas Fax (925) 447-6589
CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749AMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL, INC. - John Moore & the JM TeamPO Box 2189 www.jmenvironmental.net • (916) 726-0304Granite Bay, CA 95746-2189 Fax (916) 726-0340P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702THE RESTORATION CLEANUP COMPANYWater, Smoke & Mold Damage Specialists 800-500-4310Sewage Decontamination www.thecleanupco.comRESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 tumland@restorationmanagement.com
CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO. - Robert A. Tucknott6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817
CONTRACTORS - GENERAL/RESTORATIONBELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 david.warters@us.belfor.comCOAST CONSTRUCTION - Steve Mink/Jodi DeVillier718 Kennedy St www.CoastConstruction.net • (510) 533-7168Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2GC GENERAL CONTRACTOR, INC. - Ken TurnageWe treat your home as if it were our own, www.K2GCinc.com • (925)754-5232and value your time as we do our own. K2GC@comcast .netMARK SCOTT CONSTRUCTION, INC. - Troy Brincat/David DickersonResidential & Commercial msconstruction.com • Pl. Hill: (925) 944-050224 Hour Em Service Fairfield:(707)804-8880•Stockton:(209)982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave. (650) 888-5150 Redwood City, CA 94063 www.SpringsConstruction.comWINGARD CONSTRUCTION - Nichole Norton 24 Hr. Em (800) 232-7150One-Call Contractor for all your Corp.office:(925)689-9322reconstruction needs email@wingardconstruction.com • Lodi: (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749AMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 david.warters@us.belfor.comP.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702
Paid Sponsorship listings directory - for info on being included, call 209-229-8240, or email: info@AssociationNewsNetwork.com
continued next page
10 East Bay Claims Association News Network • August 2014
A HUGE thank you to ALL Our Paid Ad & Listing
Sponsors. This works because of you!
THANK YOU!!!
E.B.C.A.N.N. SErviCES DirECtory
Deadline for all Submissions for the September 2014 issue is
September 17, 2014info@AssociationNewsNetwork.com • 925-785-7021
The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any adver-tising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.
Go to: www.EastBayAdjusters.org
© 1993-2014, all rights reserved • Association News Network, Inc. • www.AssociationNewsNetwork.com2455 Naglee Rd. #263 . Tracy, CA 95304 • 209.229.8240 • fax 209.229.8328
Please submit articles for consideration by email, to: Bryan Harrison, Publisher
Bryan@AssociationNewsNetwork.com • 925.708.5569
For Advertising opportunities and information, contact: Lynna Harrison, New Accounts Manager
Lynna@AssociationNewsNetwork.com • 925.785.7021
PROPERTY RESTORATION/CONTENTS - continuedSERVICEMASTER OF OAKLAND/ALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbay@comcast.net • (510) 351-0581San Leandro, CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEO/SAN FRANCISCO - David Decker439 Eccles Ave. david@smsanfran.com • (650) 593-4700S. San Francisco, CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Ryon HaywardServing Contra Costa ryon@sharjo.com • (800) 480-TIDY& Marin Counties www.svmcleaning-restoration.com
WEB SITE DEVELOPMENTHARRISON PROMOTIONAL SERVICES - Bryan HarrisonWeb site development, hosting, (925) 708-5569and social media harrisonpromo@yahoo.com
POSITIONS AVAILABLEAssociationNewsNetwork.com
Submit Your Job Connection ad to:Choose from Four (4) Monthly Print Editions + Online Edition:
Up to 50 words just $45 (just 50¢/word thereafter)
Run Your Ad Network-Wide for a net rate of just $168/mo.
Next Deadline for submissions is Sept 17, 2014call 209-229-8240 or fax FAX# 209-229-8328
info@AssociationNewsNetwork.com
CLAIMS INDUSTRY PLACEMENTSGary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com. Serving the Insurance Industry since 1995.
TEMPORARY HOUSING/INSURANCE CLAIMS -Assured Relocation is the leading national temporary housing provider for insurance companies. The position is fast paced. We need people with empathy, a sense of urgency, and claims experience using software (Salesforce preferably). Salary/benefits/exciting work environment in Menlo Park. Email resume/cover letter to Jobs@assuredrelocation.com.
San Francisco/San Mateo/Mtn View800/439-8833
Novato415/493-2211
Napa/Vallejo/Benicia 800/648-1608
Concord800/480-TIDY
Oakland/Alameda510/351-0581
Livermore/Hayward925/960-1377
Fire • Water • Smoke • Odor • Mold • Trauma • Vandalism Residential • Commercial
www.servicemasterclean.com
East Bay Claims Association News Network • August 2014 11
“Minute To Win It” Theme Sparks July 25 EBCA Golf Tourneycontinued from page 5
TO:Return Service Requested
A production service FROM:Association News Network, Inc.2455 Naglee Rd #263Tracy, CA 95304
Produced as a free service for the
Golf Issue 2014Volume XXII Number VIII
www.EastBayAdjusters.org
Join for 2014 Membership at:
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AdjustersMayNow Join forFREE
“Minute To Win It” Theme Sparks Golf Tournament July 25 at Eage Vines, Napa
Alameda & Contra Costa Counties
(510) 533-7168(925) 938-7168
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