ECHOIntegrated Intelligent

Communication ChannelExploration of commuication failures between teachers and

students using an LMS

Tricia RambharoseFinal presentationIDM year 1Malmö University25-05-2012

Main focus

Communication failures between teachers and students and students when

using an LMS (Learning Management System)

Final prototype

Demo

Video link here

http://www.youtube.com/watch?v=z7am_AL0gYQ

Design Process

Target Users

All students at Uni.All teachers at Uni.

IDM at Malmö

IDM at Malmö

Ethnography

Contextual interviews -teachers & studentsFocus Groups- studentsWorkshops- FB, UX Camp

User Experiences by personas

Background

Behaviours

Needs

Goals

Desires

Constraints

Motivations

Main communication scenarios

Scheduling

Information support

Liaison

User Experiences by scenarios

Main communication problems

Time Consuming

Expectations

Use Qualities to Design Decisions

Scenarios Problems Qualities Design Decisions

Scheduling

Information Support

Liaison

Time Consuming

Expectations

Social/Interactive

Time Saving

Flexible

Integrated

Separation of Purposes

Reliable

Smart Communication

Sorting

3 steps max.

Add communication preferences

Immediate respose

Reminders

Notifications

Concepts devices

Concepts inspirations

iGoogleWeb zone – K3 LMS Too many more ...

Prototype testing

Reflections

Previous IDM projects

IXD topics relevant to my design

Positioning in IXD

Lessons from previous IDM projects

Jojo DV Open Square

Living Area Song of Social Welfare

Positioning in IXD

User experience designCan’t control people.People suprise you.People don’t know what they want.Participatory design

Other IXD considerations

Internet of things

Social media

Challenges and considerations

Accountability to users

User transition

Privacy issues

’Closed’ communication channels

New insights and contributions

Out of the box thinking for communication

problems using an LMS

Integrated communication

Intelligence in communication

Immediate system response

Possibilities for future work

Responsive web

Communication perspective

Questions and discussion

tricia.rambharose@gmail.com

www.tricia-rambharose.com