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Service Design by Erwin Heeneman

Achmea Innovation

Rotterdam, 16 september 2010

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Erwin Heeneman

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Exponential times

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Exponential times innovation in different lines of business

Time

Inn

ova

tio

ns

1900 2010

Operational excellence

Innovation Gap

Insurance industry

Car industry

Chemical industry

Telecom business

typ

print

digital

Radical innovations

Incremental innovations

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Exponential times bridge the gap

Time

Inn

ova

tio

ns

1900 2010

Operational excellence

Innovation Gap

Client

Interface

Core business

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Examplesinside out

Time

Inn

ova

tio

ns

1900 2010

Operational excellence

Innovation Gap

Client

Core business

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Examples outside in

Time

Inn

ova

tio

ns

1900 2010

Inter-face

Core business

Client

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Dank u