Post on 01-Mar-2019
transcript
Edison SmartConnect™
The Complexities of Operating 5 Million Smart
Devices: Edison SmartConnect Operations Center
Jim Cherrie
Director of Deployment
Edison SmartConnect
© Copyright 2010, Southern California Edison www.sce.com/smartconnect
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• Southern California Edison (SCE), headquartered
in Rosemead, California, employs approximately
15,500 people.
• SCE has been providing electric service in the
region for more than 120 years.
• Serves a population of 13 million people
in 50,000-square-miles of service area,
encompassing 11 counties in central, coastal and
Southern California
• Service territory includes 430 cities and
communities
• 5,000 MW of generating capacity from interests in
nuclear, hydroelectric, and fossil-fueled power
plants
• Award-winning energy efficiency and demand
response customer programs
• Industry leader in renewable energy, electric
transportation, Smart Grid and smart metering
Southern California EdisonAn Edison International Company
PG&E
SCE
SDG&E
LADWP
© Copyright 2010, Southern California Edison www.sce.com/smartconnect
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Edison International Vision
© Copyright 2008, Southern California Edison
A cleaner, more diverse generation supply. A smarter and more reliable
electricity grid. Serving customers who are using electricity more wisely,
and in more ways, than ever before.
© Copyright 2010, Southern California Edison
© Copyright 2010, Southern California Edison www.sce.com/smartconnect
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Irvine Smart Grid Demonstration (ISGD) Project
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The Edison SmartConnect Program
5 million existing electric meters will be
replaced with “smart” meters between
2009 and 2012
– Providing customers access to detailed
energy use and cost information and
new dynamic pricing programs
© Copyright 2010, Southern California Edison
$1.6 billion project cost (2008 – 2012)
– Approved by California Public Utilities
Commission in 2008
– $1.25 billion in capital
– $304 million Favorable Cost Benefit
Analysis – Net PVRR
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The Rewards of Maintaining Operational
Excellence: Millionth Meter Event
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Public
Wireless
Network
Cell Relay
RF
Neighborhood
Area Mesh
Network
Wide-Area Network
Network
Management
System
Meter Data
Management
System
Customer
Service
SystemsInternet
sce.com
Outage
Management
System
CRM
System
Data
Warehouse
Other
Enterprise &
Vendor
Systems
Consumer
Load Control
System
© Copyright 2009 Southern California Edison
SmartConnect Operations Center Area of Responsibility:
From Meter to Collection Engine
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Many key SOC Operational Functions are based
on data flowing through the NMS
Cell Relay
Monitoring
Visualization
Tool
Predictive
Analysis
Operational
Reporting
Security
Monitoring Security
Key Management
Data Accuracy &
Synchronization
Asset Tracking
© Copyright 2010, Southern California Edison www.sce.com/smartconnect
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Complexities of Operating a Smart Meter DeploymentManaging the convergence of installation, operations and quality at
high volume
DEPLOYMENT
• Qualification testing of 10 meter forms
• 78,000 meters Quality Control tested
• Logistics for 27,000 meters per day
– Meter delivery (~10,000 meters per truck)
– Removal and processing of legacy
meters from installer trucks
– Processing and loading of smart meters
on installer trucks for next day
• 290 installers in the field
• Installation of 8,700 meters per day
• 33,000 appointments set
• 1.2 million second read validations
performed
OPERATIONS
• Data synchronization and metric
• Sector Acceptance of ~200,000 meter
districts performed over 45-day period
– Benefits Realization People Strategy
• Firmware Download
• Field Investigation and Mitigation
• Trouble Report and Basic Work Requests
• Coordination of Root Cause Analysis
• Network security monitoring
• Security key management
• Control points, metrics and RMA
• Addressing the risk of intelligent devices in
the field
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Sector Acceptance Testing Maturing, repeatable process
2. Sector Acceptance
Testing is initiated
based on minimum
meter saturation levels.
1. Meters are deployed in a district.3. Upon successful Sector
Acceptance Test, the
district is cutover to
operations.
SCE District
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Quality Management Methodology
Quality Control
• Inspect
• Test
– Scale
– Integration
– Regression
– System
Quality Assurance
Process-driven,
systemic,
end-to-end,
“before the fact”
Quality Planning
• Sampling Plans
• Test Plans
• Requirements Management
• Process Definition
• Process Capability
• Change Management
Qualify - Small Scale
• Reliability
– HALT/HASA
– FMEA
• Environmental Stress
• Accelerated Life
Continuous
Improvement
• Increase effectiveness
and efficiency
– Lessons learned
– Metrics
– Quality Tools
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Automated Product Line
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Driving Issue Identification from the
Quality Control Stage to the Design Stage
QA QC
DesignDesign ManufactureManufacture TestTest DefectsDefects
Supply Chain Readiness
Planning
Sector Acceptance
Proof of ManufacturingProduction Readiness
Planning
Source Acceptance
Sample Acceptance Testing
(100%)
Qualification
Process TestingDesign For Excellence
Final QC Sample
Testing (100%)
Process Improvement
Pre – Production Review
Post Production
Defect Tracking
Root Cause and Corrective
Action
Lessons Learned
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Equipment Forecast, Supply Chain and
Inventory Management Strategy
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
5/1
8/2
01
0
6/1
7/2
01
0
7/1
7/2
01
0
8/1
6/2
01
0
9/1
5/2
01
0
10
/15/2
01
0
11
/14/2
01
0
3.0 Removed from Inventory
Deliveries Above forecast
Deliveries of Reconfigured Meters
Deployable Reciepts (Tested )
Inventory After Installs
Installs (Actual and Forecast)
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Managing Supply Chain, Inventory and
Logistics from an Empty Warehouse…
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… To a Full Warehouse
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Having the Tools andEnvironment to Manage Operational Complexity
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SOC Key Actions Actions roll up to three Areas of Responsibility
• Monitor and Manage Over-the-Air (OTA) Operations
– 7 x 24 “real-time” operations
– Monitor devices, network, OTA infrastructure and security
– Identify initial investigation and escalation of incidents
– Daily report generation, communication and coordination
• Operations Optimization, Triage, and Trouble Analysis
– Integrated trouble triage, analysis and root cause
– Network performance trending and optimization
– Quality assurance monitoring, analysis and remediation
• Planning and Service Support
– Configuration and release management
– Business process/procedure development and review
– Budget and resource planning
DESIGN
& BUILD
DESIGN
& BUILDTESTTEST
OPERATE
MONITOR & MANAGE
CHANGE
(Over-the-Air)
FIELD
OPERATIONS
FIELD
OPERATIONS
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Monitor Cell Relays Communications
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Security Event Management System Alerts
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Monitor Meter Status via Virtual
Information Management System (VIMS)
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Managing Operational Complexity on
a Daily Basis
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Questions ?