Felicia Linch

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Agenda

• Explore why does effective communication make a difference?

• Review the Communication Model and obstacles to effective communication

• Identify 3 Techniques of Effective Communication

• Present useful guidelines for effective presentations

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Communication is key to

achieving all our goals as Managers

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• In Groups take 5 minutes to discuss whether you agree/disagree with the statement

• Explain why you agree/disagree

• Give 2 examples to support your view point

• Be prepared to share your views with the wider group

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5 key factors to raise productivity :

• Effective leadership

• Establishment of a high performance culture

• Employee engagement practices

• Training and development

Can any of these be achieved without

effective communication?

i4CP, Productivity Report

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B

Receiver

A

Sender

B

Receiver

A

Sender 1.

2.

Which model actually represents effective

communication?

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The first basic law of communication is:

“It is not what A says which is true but what B understands”.

The second law of

communication is:

“If B misinterprets A’s meaning , A is at fault.”

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A

Sender

B

Receiver

Filters Filters

B

Receiver

A

Sender

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MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL

Colour Vocabulary Expression Status/Title

Size Print Slang/Jargon Appearance Silo phenomena

Noise Accent Race University grade

Pronunciation Religion

Gender

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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.

55%38%

7%

Body Language

The Way We Say Things (vocal interest)

Words (verbal content)

Albert Mehrabian (1969))

GETTING THE MESSAGE ACROSS

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Three techniques of effective communication:

• Intuitive Listening

• Powerful Questioning

• Being Authentic

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3 levels of listening:

• Self-centered listening - “What does this mean to me?”

• Other-centered listening - “What does this mean to this person?”

• Intuitive listening - “What does this really mean?”

Source: LifeForming Leadership Coaching

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Powerful questions can be remembered using the formula:

• Direct

• Open

• Ownership

• Revealing Source: LifeForming Leadership Coaching

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• Accepts others for who they are- knowing we all fail/make mistakes

• Willingness to be vulnerable, i.e. acknowledging ones own mistakes/short comings

• Focus is on building transparent relationship to be of benefit to the other person

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How do the 3 techniques of effective communication apply to presentation skills?

• Powerful questions – Engage your audience by asking them questions

• Intuitive listening – listen to audience, do you need to change pace, direction or the focus of your presentation.

• Be Authentic – Use examples from your own life/experience where possible to illustrate the points you are presenting.

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Prepare, Prepare, Prepare

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“I keep six honest serving-men

They taught me all I knew

Their names are What and Why and When

and How and Where and Who”

Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant

Child/How the elephant got its trunk’.

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• Why ? – What’s My Objective?

• Who? – Who will the audience be?

• Where - Venue

• When - Timing

• What – Content/Structure

• How – Delivery methods

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In short effective communicators have high Emotional Intelligence, i.e.

• Have high self-awareness

• Have the ability to control their own emotions

• Are self-motivated to achieve goals

• Recognise emotions of others – empathy

• Can manage emotions in others – because they have authentic relationships with them

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“The single biggest problem in

communication is the illusion

that it has taken place”

George Bernard Shaw