Post on 15-Jan-2016
description
transcript
Emanuela FroloshkaIBS Learning solutions
consultant
Sofia, November 2006
E-learning with
Thomson NETg & IBS Bulgaria
Agenda
Thomson NETg
Thomson NETg Library
Thomson NETg Technology & Methodology
The MobilTel Case- practice of excellence
Q & A
THOMSON NETg
Thomson NETg
Thomson NETg (Thomson Learning group)
e-learning courses provider, since 1968
over 3000 courses
ca. 300 courses developed annually numerous language versions
state-of-the-art technology of content creation
over 4000 corporate clients
own center of research and development
new environment for synchronic learning (Live Now)
Over 60 regional offices in the world
Courses in 16 languages
Millions of users in the world
Dutch Polish Russian
English Chinese
German Japanese
French Korean
Spanish
Portuguese Italian
Thomson NETg
LearNow Content Offering
IT and Desktop Over 2,100 courses providing a broad and deep
content coverage
TechnologiesClient ServerDatabase Concepts and TechnologiesE-BusinessInternet TechnologiesNetworking and CommunicationsSecurityProgrammingSAPUNIX and Linux
Software VendorsIBM
Oracle
Microsoft
Novell
Cisco
End UserPC Fundamentals
Internet Basics
Microsoft Office
Lotus Notes
Adobe
Macromedia
LearNow Content Offering
German French Spanish Dutch Italian Portuguese Hungarian
Turkish Polish Korean Chinese Japanese Arabic Russian
IT and DesktopLocalized Languages
NETg provides localized content in the following languages:
LearNow Content Offering
Business and Professional Development Over 800 courses providing a broad and
deep content coverage
Interpersonal/Business Skills Communication Team Building Management Leadership Project Management Finance Customer Service Sales Marketing Consulting
Compliance/Regulation HIPAA
Diversity
Sexual Harassment
SpecialtySheshunoff
ELI
Avaya
Booher
PMI
LearNow Content Offering
UK English German French Japanese Spanish Italian
Business and Professional Development
Localized Languages
NETg provides localized content in the following languages:
Localized BPD Courses:
50% of content can change due to cultural differences, terminology, and business requirements.
NETg works with subject matter experts from the appropriate market to update the required changes.
The simulations are updated to reflect the appropriate business settings.
NETg main corporate clients
NETg academic clients
University of Michigan700 courses for 850 000
studentsUniversity of Illinois
1 200 courses for 90 000 students
Indiana University A 4 year contract with NETg
for $800 000University of South Alabama
500 courses
University of Phoenix
University of Kentucky
Cardean University
and many others...
THOMSON NETg
course library
THOMSON NETg course library
Very rich library with over 3000 titles
Library of objects - NETg Learning Object – consisting of 85,000 themes to be used in creation of personalized courses.
Tools to modify courses NLO+
• IT technologies Data bases, Network Solutions
• Basic Applications
• Courses On professional Development
• SAP R/3 & mySAP
• Internet/Web
Student
THOMSON NETg course library
Basic desktop courses
Microsoft Office 2000 (29)
Microsoft Office 2003 (31)
Microsoft Office 95 (8)
Microsoft Office 97 (18)
Microsoft Office 98 (10)
Microsoft Office XP (29)
PC Basics and Operating Systems (12)
ECDLThree levels of expertise:
Basic, Advanced User, Expert User
THOMSON NETg course library
Microsoft Office XP
74011D - Complete Office XP Curriculum 74020 - Microsoft Word 2002 Fundamentals 74020D - Microsoft Word 2002 Curriculum 74021 - Microsoft Word 2002 Proficient User 74022 - Microsoft Word 2002 Expert User 74030 - Microsoft Excel 2002 Fundamentals 74030D - Microsoft Excel 2002 Curriculum 74031 - Microsoft Excel 2002 Proficient User 74032 - Microsoft Excel 2002 Expert User 74041 - Microsoft PowerPoint 2002 Proficient User 74041D - Microsoft PowerPoint 2002 Curriculum 74010 - Microsoft Office XP - New Features Part 1:
Overview, Word, Excel and PowerPoint 74010D - Microsoft Office XP - New Features Curriculum 74011 - Microsoft Office XP - New Features Part 2:
Access, Outlook and FrontPage 74050D - Microsoft Access 2002 Curriculum 74051 - Microsoft Access 2002 Proficient User 74052 - Microsoft Access 2002 Expert User
Microsoft Office XP
74070 - Microsoft Outlook 2002 Fundamentals 74070D - Microsoft Outlook 2002 Curriculum 74071 - Microsoft Outlook 2002 Proficient User 74072 - Microsoft Outlook 2002 Expert User 74080 - Microsoft Project 2002 Fundamentals 74080D - Microsoft Project 2002 Curriculum 74081 - Microsoft Project 2002 Proficient User 74091 - Microsoft FrontPage 2002 Proficient User 74091D - Microsoft FrontPage 2002 Curriculum 74092 - Microsoft FrontPage 2002 Expert User
THOMSON NETg course library
Information technology
Microsoft Cisco CompTIA
OracleSunIBMLotusNovell
jCertISEBS/NVQs
CheckPointCitrixMultimedia
THOMSON NETg course library
CICSCO certification 2004 courses
Building Cisco Multilayer Switched Networks (BCMSN) (5)
Building Cisco Remote Access Networks (BCRAN) v2.0 (5)
Building Scalable Cisco Internetworks (BSCI) (5)
Cisco Internetwork Troubleshooting (CIT) (3)
Cisco Networking Technologies Introduction (5)
Designing for Cisco Internetwork Solutions (6)
Designing Cisco Network Service Architecture (ARCH) v1.0 (6)
Interconnecting Cisco Networking Devices (ICND 2.1) (4)
THOMSON NETg course library
Designing for Cisco Internetwork Solutions
20742 - Designing for Cisco Internetwork Solutions Part 1
20742D - Designing for Cisco Internetwork Solutions Curriculum
20743 - Designing for Cisco Internetwork Solutions Part 2
20744 - Designing for Cisco Internetwork Solutions Part 3
20745 - Designing for Cisco Internetwork Solutions Part 4
20746 - Designing for Cisco Internetwork Solutions Part 5
THOMSON NETg course library
Advanced IT technologies Certification tracks:
Microsoft (MCP, MCSA, MCSD, MCSE)
Oracle Oracle Designer, Developer,
Application Developer, Oracle DBA
Cisco CCNA, CCDA, CCDP, CCNP
Novell CNE NetWare 5, Novell GroupWise
5.5, NetWare Support & Administration
IBM IBM DB2
other
THOMSON NETg course library
Advanced IT technologies Other course packages:
Programming languages: C i C++
Java (Servlets, Programming, JavaBeans)
UNIX
LINUX
HTML i XML
ActiveX
Client/Server Applications
other
THOMSON NETg course library
Business and Professional Portfolio Selected curricula:
Accounting and Finance Curriculum Communication Skills Curriculum Customer Service Curriculum Human Resources Curriculum Industrial and Safety International Business Curriculum Interviewing Skills Curriculum Leadership Curriculum Management Curriculum Marketing Curriculum Operations Curriculum Project Management Curriculum Sales Curriculum Strategic Planning Curriculum Strategic Sales Curriculum Team Building Curriculum
THOMSON NETg course library
Business and Professional Development Portfolio Examples of course curriculum:
Project Management
41501 Project Management: The Fundamentals 41502 Project Management: Scope 41503 Project Management: Time Management 41504 Project Management: Estimating Costs 41505 Project Management: Quality Standards 41506 Project Management: Risk Management 41507 Project Management: The Team 41508 Project Management: Communications 41509 Project Management: Contracts and Procurement 41510 Project Management: Coordination 41511 Project Management: The Process
–Accounting and Finance Curriculum–…….–Management Curriculum–Marketing Curriculum–Operations Curriculum–Strategic Planning Curriculum–Strategic Sales Curriculum
THOMSON NETg
Technology & Method
Precision LearningTM – learn only what you don’t know
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Correct
Failed
Failed
Correct
Failed
Correct
Failed
Correct
Correct
Preliminary test
Theme 1
Theme 2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
Theme 8
Theme 9
Precise learning track
6-h
ou
r co
urs
e
Theme 2
Theme 3
Theme 5
Theme 7
3-h
ou
r co
urs
e
( elements passed)
Preliminary tests
Log in(verification)
Implementing(simulations, quizes)
CourseTest
Preliminary test - Verifying
knowledge -
Tracking and progress evaluation
Final test- Ending the
course -
Start
Learning process
Instruction
Instruction in NETg LearnNow: Covers the stated objective for the topic Interactions
Included every 11 pages Types of interactions
Simulations Drag-and-drop: Single item Multiple choice questions Exploratory branching
Simulations within a topic Instructional/Guided simulations – provided within a topic
to teach new skills Practice simulations – provided after instruction
simulations for learner to practice the skill taught in the instruction simulation
Feedback is provided For every step in a simulation within instruction For quizzes within instruction
ChapterChapter
CourseCourse
LessonLesson
NETg Learning Object (NLO)
smallest, complete 5-7 minute course
ThemeTheme
Course object structure
NETg Learning Object
– smallest, complete 5-7 minute course
1 NLO = 1 theme
Aim
LearningActivity
Test
Course object structure
Safe learning environment
Practical teaching of skills
60 – 70% of the course
Simulations
Benefits
Primary Benefits of LearnNow courses: Easy to use Easy to administer Consistent learning environment Learner chooses what, where and how to learn Learners focus only on the skills they need
Key Benefits
Simplified interoperability
Consistent functionality across content types
Easier integration of new future offering
SAP
Conforming to standards
The- Tel Case
The Tel case
• Mobiltel – the leading Bulgarian mobile operator :– Mobiltel is established in 1994
– 1997 – GSM network operates with 15000 customers
– 2006 • 4 000 000 customers• Above 2500 employees (about 1200 front-end employees)• Part of mobilcom Austria group• 99.5 % of the population in the country • About 50 services and roaming agreements with 347
operators in 155 countries• 3G operator and Vodafone strategic partnership• First home company introducing e-learning systhem
The e- learning drivers
ProfessionalDevelopment
RegulatoryCompliance
New Product Introductions
New Channel e-commerce
ERP
SupplyChain
Training challengesTraining challenges
– About 1000 employees spread all over the country (150 shops)
– Industry field; high-tech products and services
– Growing demand for fast knowledge transfer
– Time and money invested in training (Training all the front-end staff – 3,5 months! Accommodation and transportation allowance cost factors.)
– New educational approach – e-learning system
Major benefits of e-learning systemMajor benefits of e-learning system
Fast knowledge distribution
Better coverage for a shorter time
Having training in convenient time without generating additional costs
User-friendly tool
Safe learning environment
Fun
IBS- MobilTel partnershipIBS- MobilTel partnership
Large portfolio of training provided in a variety of areas
Fast response to our requirements
Ability for tailoring the product
Regular up-date of the purchased courses
Easy and interactive modules
No specific knowledge requirements for product installation in e-system
Reliable and full support partner
E-learning launchE-learning launch
– Ensured infrastructure for the system– Useful information for employees (company orientation)– Buy-in from company management– Live demonstration to management– CEO e-learning movie – Letter to all company employees and gift with e-learning reminder– Instruction on how to log in to e-learning system published in to the
company Intranet site– Dedicated contact person
Strategic and Technical Services
can leverage existing initiatives to bring cohesiveness to current efforts…
…And strengthen our partnership.
e-learning successe-learning success
–32 people entered the system before official communication
–320 people went through IBS available Trainings for the first 3 months
–„Thank you“ letters form employees–520 people till October 2006
… …And strengthen our partnership.
e-learning success – the boost e-learning success – the boost
Actual e-learning content, new things in training
Reminding for the e-learning systhem every time when new training is available
Interactive, fun trainings
Make sure evrithings works properly (hardware and software)
Test at the end of the training - showing the evidence of learning
Open communication in all directions for the benefits of the system
Buy-in from the managment
Questions?
Thank you!