Emergency operations center basic training

transcript

EMERGENCY OPERATIONS CENTER

BASIC TRAINING

Tim HowsonAshtabula County EMA

New Work

New Environment

New Colleagues

Welcome

Learning Objectives1. Review the Emergency Management architecture

and concept of operations, from the federal level to the local level, and the role and mission of the EOC during emergency operations.

2. Better understand how to effectively manage internal and external information and communications during all aspects of an operation utilizing the Knowledge Center.

3. Identify and utilize tools, tactics, techniques and procedures to maintain and promote individual and collective Situational Awareness of the internal and external operational environment.

4. Review methods to effectively assign, respond to and track missions, tasks, requests for information, assistance and resources, originating from internal and external sources.

• Introductions, Administrative Matters and EM Overview

• EOC Operational Tempo2

• Federal Emergency Response Overview3

Today’s Overview

• Information Management4

• Situational Awareness5

• Mission Management6

Today’s Overview

• EOC Table-Top Exercise (EOC-TTX)7

• After Action Review (AAR)8

• Graduation9

Today’s Overview

Introductions, Administrative Matters and EM Overview

Our 411….

• Your Name• Where you work• EM experience• Technology experience

Start EndOpening Remarks 9:00 9:15

Introductions and Admin 9:15 9:30EM Overview 9:30 10:00Break 10:00 10:15

EOC Operational Tempo 10:15 10:45Federal Response 10:45 11:15Break 11:15 11:30

Information Management 11:30 11:45

Situational Awareness 11:45 12:00

Mission Management 12:00 12:30Lunch 12:30 13:00PNPP Module 13:00 13:45EOC-TTX 13:45 14:30Break 14:30 14:45AAR / IP 14:45 15:15Graduation 15:15 15:30

Administrative ItemsSchedule

Emergency Policy / Procedures

Fire Exits / Alarms

Secure Area

Severe Weather

Power Outage

U / FOUO

What is Emergency Management…

Emergency Management is the managerial function charged with creating the framework within which communities reduce vulnerability to hazards and cope with disasters.

Vision of Emergency Management…

Emergency Management seeks to promotesafer, less vulnerable communities with the capacity to cope with hazards and disasters.

Principles of Emergency Management

We accomplish our mission by being:ComprehensiveProgressiveRisk DrivenIntegratedCollaborativeCoordinatedFlexibleProfessional

Ashtabula County EMA Mission

The mission of Ashtabula County Emergency Management is to utilize effective planning, training, exercise and coordination to continually develop the mitigation, preparedness, response and recovery capabilities for our county, cities, villages and townships for emergencies resulting from all hazards.

• EOC Operational Tempo2

EOC and NIMS

Multiagency coordination is a process that allows all levels of government and all disciplines to work together more efficiently and effectively.

MACS includes a combination of facilities, equipment, personnel, and procedures integrated into a common system with responsibility for coordination of resources and support to emergency operations.

EOC and NIMS

• Local EOCs are the physical locations where multiagency coordination typically occurs and where a variety of local coordinating structures come together to solve problems.

• EOCs help form a common operating picture of the incident, relieve on-scene command of the burden of external coordination, and secure additional resources to help meet response requirements.

Ashtabula County EOC

• The local incident command structure directs on-scene incident management activities and maintains command and control of on-scene incident operations.

• Local EOCs ensure that responders have the resources they need to conduct response activities.

EOC Positions, Roles and Responsibilities

Executive GroupCounty Commissioners

EMA DirectorSheriffOperations Coordinator

Group makes Policy decisions. Group issues public protective action decisions. Group declares State of Emergency

Communications GroupAmateur Radio

Communication OfficerMessage ControllerPIOPIO LiaisonPublic InquiryStatus Board

Group is all about communicating. Internally, Externally. Inbound, Outbound. All public facing resources MUST be approved by executive group PRIOR to release.

Operations GroupAmerican Red Cross Law Enforcement CoordinatorDepartment of Job and Family Services Ohio National GuardEOC Support Staff OSU Ag Extension AgentFire/EMS Coordinator Radiological OfficerHealth District School Services Representative

Transportation Officer

This group fields requests for resources from the field (“missions”). Information that comes into these positions forms the common operating picture(COP).

EOC Operational Concept Overview

The focus of a jurisdiction’s operational planning effort is the Emergency Operations Plan(EOP). EOPs are plans that define the scope of preparedness and emergency management activities for a jurisdiction. Currently Ashtabula County has developed their plan using the Traditional Functional Format. The traditional functional format has three major sections: the basic plan, functional annexes, and hazard-specific annexes.

EOC Operational Concept Overview

In the past, a large portion of Ashtabula County’s Operational Concept focused on operations in response to an accident at the Perry Nuclear Power Plant.While maintaining the high capabilities developed for PNPP, the Ashtabula County EOP is becoming more all hazard and Emergency Support Function(ESF) focused.

EOC Information Management Concept Overview

Information is managed using a software package known as Knowledge Center.This software is capable of situational awareness, resource management and mission requests.Paper copies of EOP and SOG documents are maintained as back ups to the electronic versions.

• Federal Emergency Response Overview3

National Response Framework (NRF)

• The National Response Framework (NRF) is a guide to how the Nation responds to all types of disasters and emergencies.

• Response activities take place immediately before, during, and in the first few days after a major or catastrophic disaster.

• The Response Framework covers the capabilities necessary to save lives, protect property and the environment, and meet basic human needs after an incident has occurred.

• The NRF was updated in 2013.

• Critical Infrastructure • Financial Management • International Coordination • Private Sector Coordination • Tribal Coordination • Volunteer and Donations Management • Worker Safety and Health.

NRF Incident Annexes address the following contingencies or hazards:

• Biological Incident • Catastrophic Incident • Cyber Incident • Food and Agriculture Incident • Mass Evacuation Incident • Nuclear/Radiological Incident • Terrorism Incident Law Enforcement and Investigation.

National Incident Management System (NIMS)

• Comprehensive. • All hazards. • A common operating picture and interoperability of communications and information management. • Standardized resource management procedures for coordination among different jurisdictions and organizations. • Scalable and applicable for all incidents.

Benefit of NIMS

• Enhances organizational and technological interoperability and cooperation. • Promotes all-hazards preparedness. • Enables a wide variety of organizations to participate. • Institutionalizes professional emergency management/incident response practices.• Scalable and applicable for all incidents.

What NIMS is NOT

• A response plan. • Only used during large-scale incidents. • Only applicable to certain emergency management/incident response personnel. • Only the Incident Command System (ICS) or an organizational chart.

• Information Management4

Standardized Reporting Mechanisms

Information is reported using standard forms.Incident Command FormsKnowledge Center Forms

Plain, Common terminology used. NO CODES.

Regular known frequency

Message Management

Target:Use groups.

Prioritize:InformationalNon-UrgentUrgent

Reply:Do you need an answer or not?

Information Flow and Distribution

Flow:Can flow in all directions.

Distribution:Information needs to be shared with

appropriate groups. Information must be vetted and approved before release to the public.

Communications SystemsRadio:

Multi-Agency Radio Communication System (MARCS)VHFAmateur

Phone:Commercial PublicCellular5-Way Dedicated LineExecutive Discussion Line (EDL) Conference CallIridium Satellite Phone

Electronic:Knowledge CenterSkypeTwitterFacebook

Information Sharing Bottom Line

Timely, focused and accurate information sharing is essential for establishing, maintaining, improving & promoting situational awareness and achieving operational success.

• Situational Awareness5

This applies to both you as an individual and the entire EOC as a TEAM!!!!!

What is it?

“knowing what is going on around you in a complex, dynamic environment so you can figure out what to do and how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future.”

Situational Awareness as a TEAM

The success or failure of a team depends on the success or failure of each of its team members. If any one of the team members has poor SA, it can lead to a critical error in performance that can undermine the success of the entire team. By this definition, each team member needs to have a high level of SA. It is not sufficient for one member of the team to be aware of critical information if the team member who needs that information is not aware.

Common Operating Picture (COP)

• A common operating picture is established and maintained by gathering, collating, synthesizing, and disseminating incident information to all appropriate parties.

• Achieving a common operating picture allows on-scene and off-scene personnel to have the same information about the incident

• Mission Management6

What is it?It is what the EOC does…if it is to be successful.

• the processes, procedures, techniques and tools employed by the EOC to receive, analyze, assign and track internal and external request for assistance/information, the effort which results in providing the right support at the right time and place, essential for mission success.

How do we do it?• Knowledge Center provides an integrated, web-

based system for sharing of critical information internal & external to the EOC.

• This tool supports the accomplishment of all EOC core competencies.

Why do we do it?

• Timely and accurate Mission Management is vital to overall mission success.

• The EOC is the direct link and conduit between the State Emergency Management Agency (Ohio EMA), interagency mission partners and the First Responder units providing direct support to the citizens.

WWW.REG13KC.ORG

HTTPS://TRAINING.REG13KC.ORG

STATUS BOARD

Inside an Incident in KC

Green Overview Tab

Inside KC

Blue References Tab

Nuclear Power Overview

Ashtabula EMA

Perry Nuclear Power Plant1300 MW Boiling Water Reactor

Boiling Water Reactor

Perry Plant

Pressurized Water Reactor

Davis Besse and Beaver Valley Plants

Defense In Depth

Emergency Systems

Three Mile Island

Chernobyl

Fukushima Daiichi

Hostile Action Based Incident (HAB)

Differences

• Incident Command System (ICS) is used by first responders

• Incident Command may have protective actions outside of the county protective actions

• There may be no radiological release associated with the incident

• News releases must be approved by the ICP

Emergency Classifications

• Unusual Event– Small problem– No radiation leak is expected– Federal, State, and county officials notified

• Alert– Minor problem– Small amounts of radiation could leak within the plant– Federal, State, and county officials notified

• may begin emergency preparedness actions

Emergency Classifications

• Site Area Emergency– More severe problem– Small amounts of radiation could leak from the plant– Federal, State and county officials notified– Emergency facilities activated

• General Emergency– Significant problem– Radiation could be released outside the plant property– Federal, State and county officials notified

• Sirens will sound• EAS message will be broadcast

Protective Actions

• Recommendations are made by:– Perry Nuclear Power Plant– State of Ohio

• Protective Action Decisions are made by:– County Officials (Executive Group)

• Commissioners• Sheriff• EMA Director

Protective Actions

There are only two protective actions:

• Shelter in Place– Used for short term releases– Residents stay inside buildings– Reduce air intake

• Close windows

• Evacuate– Follow directions on EAS broadcasts– Go to Reception/Care centers for monitoring

Emergency Operations Center

• Established by the Emergency Management Agency

• Coordinates the county wide response• Communicates and coordinates with:– Geauga County– Lake County– State of Ohio– Perry Plant

EOC Staff

• Executive Group– Decisions for county actions

• Operations Group– Resource managers for the various agencies

• Communications Group– Develops public communications– Responds to questions and rumors

Notifications

• Perry Plant notifies:– Ashtabula County– Geauga County– Lake County– State of Ohio

• 15 minute time limit for notifications

• Follow-up notifications every hour

County Actions

• County notifies:– Commissioners– EMA Office – Police Departments– Fire Departments– School Districts– County Agencies

• County has reasonable time to make protective action decisions.

Public Notifications

If protective actions are issued:

• Sirens are sounded– Coordinated with Geauga and Lake counties

• EAS Messages are broadcast– Coordinated with Geauga and Lake counties

Your Role

• You are critical in the successful operation of the EOC

• Suggested Operating Guides (SOGs) provide guidance for your role

• Clear, concise, accurate communications are critical

• Don’t be afraid to ask for help

• EOC Table-Top Exercise (EOC-TTX)7

Scenario

Overnight a tornado has struck the Northeast corner of the county.

Impacted are the City of Geneva and the Village of Geneva on the Lake.

• After Action Review (AAR)8

Who’s WhoLead Contact informationMike Fitchet, Director

MFitchet@ashtabulacounty.us

Tim Howson, Deputy Director

TJHowson@ashtabulacounty.us

Janet Boland, Planner/Trainer, 911 Coordinator

JLBoland@ashtabulacounty.us

Debbie Riley, Admin Assistant

DLRiley@ashtabulacounty.us

Craig Reiter, PNPP Liaison

Creiter@firstenergycorp.com

QUESTIONS?

• Graduation9

Time Spent

Get Familiar

Achieve Mastery

Working Toward Mastery

Get Experience

Communication

Lean Forward

Continue Learning

Teamwork

Resources• IS-700.A: National Incident Management System (NIMS) An Introduction

http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-700.a

• IS-100.B: Introduction to Incident Command System, ICS-100http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-100.b

• This slide deck and related resources:<hyperlink here>

Emergency operations center basic training

Health & Medicine