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EMERGENCY REFERENCE GUIDE
Take this document with you in the event of an emergency.
1201 16th Street Denver, CO 80202 866.621.0124
Police, Fire Department, and Ambulance 911
After Hours Contact 720.277.1418
1. MEDICAL EMERGENCY / MENACING BEHAVIOR
2. VIOLENCE
3. NATURAL DISASTER / CHEMICAL EXPOSURE
4. EVACUATION & EMERGENCY COMMUNICATION
5. UTILITIES & EMERGENCY EVENT OVERVIEW
6. SAFETY
INTRODUCTION
This document is intended to guide you on how to respond to various Emergency types. In all situations your first priority
is your personal safety and the safety of others. Remember to remain calm and follow the steps outlined in the
Emergency Reference Guide.
Building Address
University of the Rockies 1201 16th Street Denver, CO 80202
Emergency Contact Information
Police/Fire/Rescue 911 Denver Police
(non Emergency)
(720) 913-6010
Information Technology
Sabbir Ather (720) 261-5813
Doug Meares (720) 325-6608
After Hours Contact
Information
Denver Police Department
(720) 913-6010
Director, Student Affairs
Terence Brennan
(720) 277-1418
VP Operations
Adam Forrest (858) 722-0144
Facilities Lead
Tim Agnew (720) 400-9188
HR Manager
MEDICAL EMERGENCY / MENACING BEHAVIOR 1
MEDICAL EMERGENCY / MENACING BEHAVIOR
MEDICAL EMERGENCY
Call 911 immediately.
Notify Director of Student Affairs
(720-277-1418) and/or Facilities
Lead (720-400-9188).
Do not attempt to move the victim
unless he/she is in danger of further
injury.
Properly trained individuals should
begin CPR and/or Automated External
Defibrillator (AED) on an unresponsive
victim who is not breathing.
Properly trained individuals should
commence first aid while awaiting an
ambulance, particularly to stop heavy
bleeding.
If alcohol poisoning is suspected, keep
the person awake.
See Emergency Event Overview for follow-up instructions.
MENTAL HEALTH EMERGENCY
In the event of overly threatening
behavior constituting an immediate
threat to self or others, get away
from the person and:
Call 911.
Notify the Director of Student
Affairs (720-277-1418).
In non-emergency situations, when
possible:
Express your concern directly to the
individual.
Watch for changes in behavior.
o Significant changes in academic or
work performance;
o Changes in hygiene, speech,
attentiveness, or social interaction;
o Excessive drinking or drug use;
o Severe loss of emotional control;
o High levels of irritability;
o Impaired speech or
garbled/disjointed thoughts;
o Excessively morbid, violent or
depressing themes in written
assignments;
o Verbal expression of suicidal or
violent thoughts.
Students should contact the Director of Student Affairs (720-277-1418). Employees should contact the Employee Assistance Program: 1-800-538-3543.
See Emergency Event Overview for follow-up instructions.
MENACING BEHAVIOR
Stay calm and unhurried in your
response to the person.
Be empathetic and show your
concern.
Try to sit down with the person, as
sitting is a less aggressive posture
than standing or moving around.
Be helpful. Schedule an appointment
for a later time, take notes.
Provide positive feedback such as,
“We can get this straightened out,” or
“I’m glad you’re telling me how you
feel about this.”
Stay out of arm’s reach.
Limit eye contact.
Do not argue, yell or joke.
Do not touch the person.
If the person’s agitation increases,
attempt the following:
Leave the scene.
Press panic button (found in
classroom) and/or call 911.
Alert co-workers using an agreed-
upon code word to indicate trouble.
Do not allow menacing behavior to go
unreported. Notify the Director of
Student Affairs (720-277-1418)
immediately after the person leaves.
See Emergency Event Overview for
follow-up instructions.
VIOLENCE 2
VIOLENCE
VIOLENT CRIME IN
PROGRESS
Upon notification or detection of a violent crime in progress:
o Exit the building immediately,
if possible.
o Notify others as you exit the
building.
o Be aware of your surroundings
when exiting.
o Call 911 immediately upon
reaching a safe location.
o Notify the Director of
Student Affairs (720-277-
1418) and/or Facilities
Lead (720-400-9188).
If exiting the building safely is
not possible:
o Go to the nearest classroom.
o Close and lock the door.
o Press the Panic Button and
call 911.
o Cover the door windows.
o Be quiet and act as if no one is
in the room.
o DO NOT answer the door.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and/or
Facilities Lead (720-400-
9188).
See Emergency Event Overview for follow-up instructions
EXPLOSIONS
Call 911.
Take cover under sturdy furniture
or evacuate the building if safely
do so.
Signal for help by shouting or
hanging an article of clothing from
a window, but do not linger by
windows.
If possible, move away from the
site of the hazard to a safe
location.
Exit building using the stairs,
do not use elevators.
Be careful of fallen debris, and of
glass or heavy objects that might
fall.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and/or
Facilities Lead (720-400-
9188).
See Emergency Event Overview
for follow-up instructions.
SUSPICIOUS
MAIL/PACKAGES
Do not use radios, pagers, or cell
phones because they may trigger
an explosive device.
Do not move, open, cover, or
interfere with the package.
Move away from suspicious items.
Call 911 from a safe location.
Follow Police instructions.
VIOLENCE 2
VIOLENCE
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and/or
Facilities Lead (720-400-
9188).
See Emergency Event Overview
for follow-up instructions.
BOMB THREAT
Consider all bomb threats as
serious.
For telephone threats:
Remain calm, note the exact
words used by the caller, and note
the time of call.
Check caller ID for information.
Do not hang up the phone on an
incoming call.
Signal or email a co-worker to call
911 immediately.
Keep the caller on the line for as
long as possible, and ask the
following questions:
o When will the bomb explode?
o Where is the bomb?
o What does it look like?
o What kind of bomb is it?
o What will cause it to explode?
o Where did you place the
bomb?
o Why did you do it????
o Where are you calling from?
o What is your address?
o What is your name?
Make a note of the tone, rate, and
affect in the caller’s voice.
Is the voice familiar to you?
Note background noises.
Note the telephone number
receiving the call.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and Facilities
Lead (720-400-9188).
For written threats:
Call 911 immediately.
Do a quick visual inspection of
your area. Do not touch or move
any suspicious objects.
Do not use radios, pagers, or cell
phones because they may trigger
an explosive device.
Follow evacuation procedures.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and Facilities
Lead (720-400-9188).
See Emergency Event Overview
for follow-up instructions.
NATURAL DISASTER / CHEMICAL EXPOSURE 3
NATURAL DISASTER / CHEMICAL EXPOSURE
FIRE
Call 911 immediately noting
the location and size of the
fire.
Alert people in the immediate area
of the fire and evacuate safely.
Confine the fire by closing doors
as you leave the area.
Activate fire alarm by pulling on
alarm box.
Evacuate the building. Do not use
elevators unless directed to do so
by authorized emergency
personnel.
Do not re-enter the building until
authorized emergency personnel
give the “all clear” signal.
If smoke, heat, or flames block
your exit routes, stay in the room
with the door closed.
o Place cloth (damp if possible) over your mouth and nose to act as a filter.
o Signal for help using a bright-colored cloth at the window.
o If there is a telephone in the room, call 911 to alert
authorities of your whereabouts.
Call 911 to report all fires, even
those which have been
extinguished.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and Facilities
Lead (720-400-9188).
See Emergency Event Overview
for follow-up instructions.
EARTHQUAKE
Drop, cover, and hold on! Move
only a few steps to a nearby safe
place. Most injured persons in
earthquakes move more than five
feet during the shaking. It is very
dangerous to try to leave a
building during an earthquake
because objects can fall on you.
Many fatalities occur when people
run outside of buildings, only to
be killed by falling debris from
collapsing walls. In U.S. buildings,
you are safer to stay where you
are.
If you are outdoors, find a
clear spot away from
buildings, trees, streetlights,
and power lines. Drop to the
ground and stay there until
the shaking stops. Injuries can
occur from falling trees, street-
lights and power lines, or building
debris.
Stay indoors until the shaking
stops and you're sure it's safe
to exit. More injuries happen
when people move during the
shaking of an earthquake. After
the shaking has stopped, if you go
outside, move quickly away from
the building to prevent injury from
falling debris.
Stay away from windows.
Windows can shatter with such
force that you can be injured
several feet away.
In a high-rise building,
expect the fire alarms and
sprinklers to go off during a
NATURAL DISASTER / CHEMICAL EXPOSURE 3
NATURAL DISASTER / CHEMICAL EXPOSURE
quake. Earthquakes frequently
cause fire alarm and fire sprinkler
systems to go off even if there is
no fire. Check for and extinguish
small fires (if trained) and if
exiting, use the stairs.
What to Do After an
Earthquake
Check yourself for injuries.
Often people tend to others
without checking their own
injuries. You will be better able to
care for others if you are not
injured or if you have received
first aid for your injuries.
After you have taken care of
yourself, help injured or
trapped persons. If you have it
in your area, call 9-1-1, and then
give first aid when appropriate.
Don't try to move seriously injured
people unless they are in
immediate danger of further
injury.
Listen to a portable, battery-
operated radio (or television)
for updated emergency
information and instructions.
If the electricity is out, this may
be your main source of
information. Local radio and local
officials provide the most
appropriate advice for your
particular situation.
Expect aftershocks. Each time
you feel one, drop, cover, and
hold on! Aftershocks frequently
occur minutes after Earthquakes.
Watch out for fallen power
lines or broken gas lines, and
stay out of damaged areas.
Hazards caused by earthquakes
are often difficult to see, and you
could be easily injured.
Stay out of damaged buildings
return only when authorities say it
is safe. Damaged buildings may
be destroyed by aftershocks
following the main quake.
Use battery-powered lanterns
or flashlights to inspect your
home. Kerosene lanterns,
torches, candles, and matches
may tip over or ignite flammables
inside.
When entering buildings, use
extreme caution. Building
damage may have occurred where
you least expect it. Carefully
watch every step you take.
Examine walls, floor, doors,
staircases, and windows to make
sure that the building is not in
danger of collapsing. Watch for
loose plaster, drywall, and ceilings
that could fall.
Use the telephone only to
report life-threatening
emergencies. Telephone lines
are frequently overwhelmed in
disaster situations. They need to
be clear for emergency calls to get
through.
NATURAL DISASTER / CHEMICAL EXPOSURE 3
NATURAL DISASTER / CHEMICAL EXPOSURE
Hazardous Material/
Chemical Exposure
Call 911.
If possible, try to identify the type
of material for the operator.
Do not touch the material.
Confine the exposure by shutting
doors or cordoning off the area.
If possible to do safely, extinguish
all flames and ignition sources.
Notify people in neighboring
offices and classrooms.
Sound the building fire alarm to
initiate evacuation.
When in a safe location, notify
the Director of Student Affairs
(720-277-1418) and Facilities
Lead (720-400-9188).
Do not return to the building until
instructed that it is safe to do so
by University personnel or
authorized emergency personnel.
See Emergency Event Overview
for follow-up instructions.
Weather Emergencies
Tornado
Move towards corridors, stairwells,
elevator lobbies and the middle of
the building.
Shelter in place. Crouch down into
a ball position and cover your
head.
Avoid glass-enclosed places or
areas with wide-span roofs, such
as auditoriums and gymnasiums.
If outdoors, get into a building or,
in case of a tornado, find a low-
lying ditch and lay down.
Avoid trees, power lines, and
other hazards.
Wait for the “all clear” signal from
authorized emergency personnel.
Flash Flood
Go to the highest floor in your
building.
Do not seek shelter in ditches or
low-lying areas.
Weather Closing Information
Channel 9 news in Denver will
carry information about closings
due to weather.
EVACUATION & EMERGENCY COMMUNICATION 4
EVACUATION & EMERGENCY COMMUNICATION
EVACUATION
Building Evacuation
Procedure
Leave your building immediately
when an alarm sounds or if you are
instructed to do so by a member of
the Evacuation Response Team or
authorized emergency personnel.
Notify others on your way out.
Secure hazardous operations if
possible.
Take only important personal
items. Leave non-essential
items.
Close doors behind the last
person out of the room.
Walk quickly and orderly to the
nearest safe exit.
Do not exit using elevators
unless Evacuation Response
Team or authorized Emergency
personnel tell you to do so.
Do not re-enter the building
until authorized emergency
personnel give the “all clear”
signal.
Report any missing or trapped
persons to authorized
emergency personnel.
Move away from the building to
an established evacuation area.
If you are required to leave the
building immediately but are
unable to do so due to a physical
disability, injury or obstruction:
Go to the nearest area where
there are no hazards. Hazard-
free stairwell landings are the
best areas to await assistance.
Call 911 from a safe location.
Signal out the window to
emergency personnel, if
possible.
Remain calm, responders will
arrive.
EVACUATING PERSONS
WITH DISABILITIES
Instructors and supervisors should
be cognizant and proactive with
persons who may need assistance
during evacuation.
Assisting Persons who are
Blind/Visually Impaired:
Clearly announce the type of
emergency.
Offer your arm for guidance.
Tell the person where you are
going and alert him/her to
obstacles along the way.
Assisting Persons who are
Deaf/Hearing Impaired:
Turn lights on and off to gain attention.
Indicate directions with gestures or a written note.
EVACUATION & EMERGENCY COMMUNICATION 4
EVACUATION & EMERGENCY COMMUNICATION
Assisting Persons who are
Mobility Impaired /
Wheelchair Users:
Elevators should not be used
for evacuation unless
Evacuation Response Team or
authorized emergency
personnel tell you to do so.
Volunteers may assist
students/personnel needing aid
to the nearest hazard-free
stairwell landing to await
assistance.
One individual should remain
with the person(s) if that can
be done without unreasonable
personal risk.
Others should advise
emergency personnel of the
location of those needing aid in
order to complete the
evacuation.
If an imminent danger situation
exists and the person requests
assistance in evacuation before
emergency personnel can
arrive, volunteers may evacuate
the person per his/her
instructions.
EMERGENCY
COMMUNICATIONS
Statements to Authorities
As an eyewitness to an event, you
may be asked to provide
authorities with a statement. You
may do so in accordance with your
civic responsibility.
If approached by media personnel,
please state “no comment” and
refer them to the Director of
Student Affairs (720-277-1418) or
BPI Director of Public Relations.
Media Inquiries /
Statements
Bridgepoint Education Director of
Public Relations
(800) 798-0584 ext. 2515
Legal Inquires / Issues
Bridgepoint Education Vice
President of Compliance
(800) 798-0584 ext. 2219
If approached in person by media
personnel, please state “no
comment” and refer to them to the
Director of Security or BPI Director
of Public Relations.
UTILITIES & EMERGENCY EVENT OVERVIEW 5
UTILITIES & EMERGENCY EVENT OVERVIEW
BUILDING SYSTEM /
UTILITIES FAILURES
Building System Failures
Activate fire alarm/panic
button, if necessary.
Notify Facilities Lead immediately.
Turn off all utilities and
equipment.
If there is a fire, extinguish
flames if it is possible to do so
safely.
Ventilate the room if time and
situation permits.
Evacuate as necessary and
specifically in cases of water or
gas leaks.
Utilities Failures
Electrical Outage
Evacuate as necessary and
specifically in cases of water or
gas leaks.
Gas Leak/Unusual Odor
Cease all operations immediately.
Do not use cell phones or
electronic equipment.
Do not switch lights on or off.
Evacuate as soon as possible.
Flooding/Plumbing Failure
Cease using all electrical
equipment.
Avoid contact with the water.
Evacuate the area.
UNIVERSITY OF THE
ROCKIES EMERGENCY
EVENT OVERVIEW
Campus Security
Call 911 for all emergencies.
Contact Denver Police
Department at (720) 913-6010
(non-emergency)
Contact Director of Student
Affairs (720) 277-1418
Incident Report
Involved students or employees
should work with Student Affairs
and/or Human Resources to
complete an Incident Report for
any emergency event.
Victim Services / Counseling
The Director of Student Affairs will
coordinate victim services/counseling
for students and will coordinate with
Human Resources to make
arrangements for staff and faculty.
Note: Do not use the elevator or light matches/candles or utilize lighters or
anything that may cause a spark.
SAFETY 6
SAFETY
SAFETY
Now that you have this information ask
yourself this question: where are the
following items? (See the floor plans that
follow.)
Fire alarm
location_____________________
Fire extinguisher
location______________________
Emergency exits
location______________________
Defibrillator
location______________________
Person(s) trained in
CPR_________________________
Evacuation meeting place
____________________________
In all situations:
Your first priority is your
personal safety and the safety
of others.
Remember: Safety is
everyone’s responsibility